Senior Manager, Product & Pricing Operations

Salesforce; Indiana; On-site; USD 140,000 - 210,000; Full time

Job summary

Salesforce, Inc. seeks a Senior Manager of Product & Pricing Operations to lead a team of analysts delivering approval rule configurations for global enterprise segments, including Legal, Revenue Recognition, and Deal Desk.

You will shape design strategy, allocate capacity, and ensure SOX-compliant architecture that scales with business needs. You will drive end-to-end SDLC for configurations, oversee deployment and QA, and partner with senior leaders to align priorities and solution

Qualifications

• 3+ years directly managing or developing teams in technical operations or business systems, with 7+ years overall operational experience.
• 3+ years managing enterprise software configuration delivery pipelines, including architectural review, intake prioritization, UAT frameworks, change control, release management, and ongoing production support.
• Direct experience with SOX compliance frameworks, audit controls, and risk-mitigation in team workflows.

Responsibilities

• Lead a team of configuration specialists and manage capacity with a high-performance culture.
• Oversee end-to-end SDLC for approval rule configurations with deployment frameworks, QA standards, and release controls.
• Partner with business and IT leadership to align priorities and solution architectures across organizations.
• Own SOX compliance framework across approval rule systems and coordinate with auditors.
• Establish and track team performance metrics to scale throughput as volume grows.

Skills

People leadership

SDLC management

SOX/compliance

Process optimization

Executive stakeholder management

Tools

Salesforce CPQ

Salesforce Revenue Cloud

Conga CPQ

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

In this role as Senior Manager, Product & Pricing Operations, you lead, scale, and inspire a team of analysts delivering approval rule configurations that serve our global enterprise organizations, including Legal, Revenue Recognition, Deal Desk, and many others.

You drive approval rule design strategy, team capacity allocation, and execution timelines. You ensure our approval rule architecture supports growing business needs and maintains strict Sarbanes-Oxley (SOX) compliance.

What You'll Actually Be Doing

• People Leadership: You lead a team of configuration specialists. You manage the team's capacity allocation while establishing a high-performance culture through coaching, feedback, and career development.
• Software Development Lifecycle (SDLC): You oversee the end-to-end SDLC for approval rule configurations. You establish deployment frameworks, Quality Assurance standards, peer review protocols, and release controls to ensure high configuration accuracy, business continuity, and zero production downtime.
• Stakeholder & Project Management: You lead projects from inception through delivery, and partner with business and Information Technology leadership to align on strategic priorities and solution architectures.
• SOX & Risk Management: You own the operational control framework for SOX compliance across approval rule systems. You ensure team adherence to change-management protocols and lead team engagement with internal and external auditors.
• Operational Excellence: You establish and track team performance metrics (e.g., production incident volume, cycle times, error rate) and use them to scale the team throughput as volume grows.

You’re Our Person If...

• People Leadership: You have 3+ years of experience directly managing or developing teams in technical operations, revenue operations, or business systems, with 7+ years of overall operational experience.
• Software Development Lifecycle (SDLC) Management: You have 3+ years of experience managing enterprise software configuration delivery pipelines, including architectural review, intake prioritization, User Acceptance Testing frameworks, change control, release management, and ongoing production support.
• Sarbanes-Oxley (SOX) & Compliance Ownership: You have direct experience working with SOX compliance frameworks, defining audit controls, and enforcing strict risk-mitigation standards across team workflows.
• Process Optimization: You have experience establishing team Key Performance Indicators, delivering executive performance reports, and using operational metrics to optimize workflows, scale team throughput, and ensure output quality.
• Executive Stakeholder Management: You have experience aligning priorities across multiple organizations, such as Revenue Recognition, Finance, and Information Technology.

Even Better If...

• You have experience using or managing enterprise CPQ platforms, such as Salesforce CPQ, Salesforce Revenue Cloud, or Conga CPQ.
• Salesforce Technical Knowledge: You have experience with Apex, Salesforce Object Query Language (SOQL,) and Flows.
• Commercial Domain Leadership: You have prior management experience overseeing Quote-to-Cash (Q2C) or Deal Desk operations within a Software-as-a-Service (SaaS) or Enterprise software environment.
• Salesforce Certifications: You have Salesforce Certified Administrator, Platform App Builder, Salesforce Certified CPQ Specialist, or similar credentials.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters asse