Senior Manager Product Marketing and Delivery - Card Lifecycle Management

Discover Financial Services; Riverwoods (IL); On-site; USD 147,000 - 207,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Product Marketing and Delivery. This pivotal role involves leading a dedicated team to enhance product features and drive business growth through innovative marketing strategies. The ideal candidate will leverage customer insights and collaborate across functions to develop effective product roadmaps. Join a dynamic environment where your contributions will significantly impact customer experiences and business outcomes. If you're passionate about product management and marketing in the financial services sector, this is your chance to make a difference.

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision Insurance

Short and Long Term Disability Insurance

Life Insurance

Recognition Program

Education Assistance

Commuter Benefits

Employee Stock Purchase Plan

Qualifications

• 8+ years of experience in Product Management or Engineering.
• Strong background in Financial Services or Tech Industry.
• Experience leading product teams and managing product lifecycle.

Responsibilities

• Lead a team of Product Owners and Marketers to enhance product features.
• Develop and implement product strategies based on customer insights.
• Collaborate cross-functionally to execute go-to-market strategies.

Skills

Product Management

Marketing Strategy

Data Analysis

Team Leadership

Agile Methodologies

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Finance

Tools

Agile Certification

Job description

Senior Manager Product Marketing and Delivery - Card Lifecycle Management

In-Office: Riverwoods, Illinois; West Valley City, Utah

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Product and Marketing professional, leads a team of Product Owners and Marketers, is responsible for development and enhancement of product features and integrated marketing communications strategies to improve customer experience and drive business growth.

How You’ll Do It

Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities.

Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects.

At the family level: Responsible for definition, guidance, and execution of product-related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Supervises product professionals. Works with minimal supervision.

Leads the development of content strategy and creative to support web marketing, direct marketing, digital marketing, client communications, and marketing channel execution.

Leads collaboration with internal teams and external agencies to create integrated marketing communication solutions. Drives brand awareness, creates strong brand/company affinity, and influences Voice of the Client scores.

Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.

Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.

Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families.

Collaborates with cross functional teams to develop and execute go-to-market strategies.

Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance.

Develops and coaches’ teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

Manages team of direct reports, responsible for people development and performance management, hiring and building team, coaching, and mentoring. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team.

Qualifications You’ll Need
The Basics

Bachelor’s Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related

8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

In lieu of a degree, 10+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

Primarily, where is this job performed? Primarily performed indoors in an office setting.

Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.

Does the job require travel? No

Bonus Points If You Have

2+ years People Management

Other: Agile Certification: Scrum Master or Scrum Product Owner

5+ years Marketing, Customer Service Experience or related

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Apr-22-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Product and Marketing professional, leads a team of Product Owners and Marketers, is responsible for development and enhancement of product features and integrated marketing communications strategies to improve customer experience and drive business growth.

How You’ll Do It

• Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities.

• Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects.

• At the family level: Responsible for definition, guidance, and execution of product-related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Supervises product professionals. Works with minimal supervision.

• Leads the development of content strategy and creative to support web marketing, direct marketing, digital marketing, client communications, and marketing channel execution.

• Leads collaboration with internal teams and external agencies to create integrated marketing communication solutions. Drives brand awareness, creates strong brand/company affinity, and influences Voice of the Client scores.

• Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.

• Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.

• Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families.

• Collaborates with cross functional teams to develop and execute go-to-market strategies.

• Partners with business technology to outline needed technical features that are required to continuously optimize system components and underline infrastructure maintenance.

• Develops and coaches’ teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

• Manages team of direct reports, responsible for people development and performance management, hiring and building team, coaching, and mentoring. Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies. Provide vision and direction to a team.

Qualifications You’ll Need
The Basics

• Bachelor’s Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related

• 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

• In lieu of a degree, 10+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

Primarily, where is this job performed? Primarily performed indoors in an office setting.

Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.

Does the job require travel? No

Bonus Points If You Have

• 2+ years People Management

• Other: Agile Certification: Scrum Master or Scrum Product Owner

• 5+ years Marketing, Customer Service Experience or related

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Apr-22-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $147,500.00 to $206,700.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [e-mail] .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance ).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

Learning & Development

Never get tired of learning

Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we’re all about.

Hear about life in Corporate Functions from our team

What benefit have you found most useful and what have you done with it?

Hands down, the biggest benefit that Discover has to offer for myself has been …

R

Roman

Employee Engagement Manager

Tell me about your career journey

I started my journey at Discover nearly two years ago now, and in the past, I always worked in the payment industry and being employed by different schemes. I really enjoyed my journey at Discover, and both as a leader and as an individual. I really liked working with different teams and diverse personalities and cultures, coupled with the chance to work on projects that could have an impact on the business. So this is something that I always valued and I'm still valuing a lot.

00:00

I started my journey at Discover nearly two years ago now, and in the past, I …

Head of EMEA Partner Operations

Describe your role at Discover in a fun and engaging way.

My role, software developers want to release awesome new features and see them take off in a big way. Ops teams want to make sure those features don't break things. As an SRE, we are the gatekeepers of production platform. I work with other development teams to ensure that new releases and updates to our software are delivered in an agile manner, ensuring that things don't break when deployed onto production. What are the finest definition of an SRE, what an SRE does? Is a quote from an SRE who worked for Google, who said, "Our work is like being a part of the world's most intense pit crew. We change the tires of a car as it's going at 100 miles per hour."

00:00

My role, software developers want to release awesome new features and see them …

Saloni

Service Reliability Engineer

With our benefits, life’s easier – which means you’re free to grow

Join us and you can expect a whole lot of rewards. From Health and insurance to on-site fitness centers, there’s everything you need to thrive – in and out of work.

Learn more about what we do for our communities

11/5/2024

Our new Whitehall Customer Care Center officially o...

Embracing Pride: Journeys of Connection and Empowerment

Two members of the Pride Employee Resource Group (E...

05/29/2024

How Two Veterans Amplify the Power of Adaptability and Advocacy

As we celebrate Military Awareness Month, two membe...

A step-by-step guide to kicking off a career with us.

01

Step two

Play our Pymetrics mini-games

03

Step three

Join us for an interview

04

Step four

Receive your offer (subject to screening)

05

Step five

Enjoy our on-boarding experience

• 01/02

Apply Now

Seen it, like it, want it? Start your job application.

Principal Counterparty Restitution Program - Workplan Execution

REMOTE ELIGIBLE
IN-OFFICE: RIVERWOODS, ILLINOIS