Senior Manager, Product Management - US Card Core Platforms & Servicing

Capital One National Association; New York (NY); On-site; USD 219,000 - 249,900; Full time

Job summary

Capital One National Association seeks a Senior Manager to lead product strategy for US Card Core Platforms & Servicing. You will drive customer-centric, data-driven roadmaps across Fraud, Recoveries, Collections, and Digital Servicing, partnering with engineering and analytics teams to scale AI-enabled servicing solutions.

The role emphasizes transformational leadership, cross-functional collaboration, and mentorship of a high-performing product team to accelerate business value.

Qualifications

• Bachelor's or Master's degree in a quantitative field (Statistics, Economics, Analytics, CS, etc.).
• Bachelor's degree with 4+ years of Product Management experience.

Responsibilities

• Lead human-centered product discovery and align stakeholders around complex problems.
• Own end-to-end product roadmaps and measure financial impact with KPIs.
• Collaborate with engineering to influence scalable, secure platform architecture.
• Coach and retain top product talent and drive transformational leadership.

Skills

Product management

Stakeholder collaboration

Leadership

Data-driven decision making

Education

Bachelor's degree in a quantitative field

Master’s degree in a quantitative field

Bachelor's degree in Business or Marketing

Job description

Senior Manager, Product Management – US Card Core Platforms & Servicing

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology‑led, data‑driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale.

Core Initiatives

• Modernized Core Platform: Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, and phase out legacy tech.
• Agent & Customer Assist Platform (AI & Servicing): Accelerate the evolution of our comprehensive, AI‑leveraged source of truth for all Card servicing policies. You’ll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
• Credit Bureau Disputes: Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
• Conversational AI solutions: Part of our enterprise quality platform, you will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.

Senior Manager Role Overview

We are seeking visionary and results‑driven Senior Manager‑Level Product Managers to lead the strategy, development, and execution of high‑impact product initiatives. In these roles, you will sit at the intersection of customer empathy, business strategy, technological innovation, and transformational leadership. You will be responsible for defining long‑term product roadmaps, cross‑functional collaboration, and mentoring a high‑performing team to deliver scalable, customer‑centric solutions that accelerate business value.

Key Level Responsibilities

• Champion Human‑Centered Product Discovery: Lead deep customer inquiry and qualitative/quantitative research to cultivate an intuitive "customer‑back" mindset within your team. Proactively identify, define, and align cross‑functional stakeholders around complex problem statements to design innovative, iterative, and high‑impact solutions.
• Drive Business Strategy & Value Maximization: Own the end‑to‑end product roadmap and financial impacts by leveraging data‑driven insights to refine investment decisions, mitigate risks, and establish robust KPIs. Continually identify new opportunities within the broader value chain to support Line of Business (LOB) and platform initiatives.
• Partner for Technological Excellence & Stewardship: Collaborate deeply with engineering and architecture teams to influence sustainable, end‑state technical architecture. Balance near‑term delivery trade‑offs with long‑term scalability, ensuring your team champions software reuse, platform modernization, and rigorous standards for security, resilience, and performance.
• Act as a Transformational & Strategic Leader: Formulate and articulate a compelling, long‑term product vision that rallies executive stakeholders and partner teams alike. Serve as a trusted advisor who pushes back on stagnant perspectives, navigates complex organizational challenges with professionalism, and actively coaches, empowers, and retains top product talent.

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer‑facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Salaries for each location: Chicago, IL: $182,500 - $208,300; McLean, VA: $200,700 - $229,100; New York, NY: $219,000 - $249,900; Richmond, VA: $182,500 - $208,300. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One is an equal‑opportunity employer (EOE, including disability/veteran). Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

If you require an accommodation during your application, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail].

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Any position posted in Canada is for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).