Senior Manager, Product Integrity Issue Management

Y-Axis; Beaverton (OR); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Nike is seeking a Senior Manager, Product Integrity Issue Management to lead a high-impact team responsible for identifying, assessing, and resolving complex product issues across footwear, apparel, and accessories. This role reports to the Senior Director, Product Integrity and partners with Product Creation, Supply Chain, and external manufacturing partners.

The candidate will thrive in ambiguity, connect signals across the business, and drive enterprise-wide decisions with speed and clarity,

Qualifications

• Bachelor’s degree in business, Engineering, Supply Chain, or related field.
• 9+ years in Product Creation, Manufacturing, Supply Chain, Product Integrity, Quality, or related field.
• Experience leading, developing, and coaching high-performing teams; cross-geography collaboration.

Responsibilities

• Lead and develop the Issue Management team with accountability and continuous improvement.
• Own end-to-end Issue Management operating model from intake to closure.
• Drive cross-functional alignment on root cause, actions, and timelines.

Skills

Issue Management

Product Integrity

Cross-functional Leadership

Root Cause Analysis

Strategic Planning

Team Development

Supply Chain Management

Analytical Skills

Influencing Skills

Risk Management

Governance

Decision Frameworks

Product Creation

Manufacturing

Communication

Enterprise Thinking

Education

Bachelor’s degree in business, Engineering, Supply Chain, or related field

Job description

Senior Manager, Product Integrity Issue Management at Nike

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

0.0

Posted On

18 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed.

Skills

• Issue Management
• Product Integrity
• Cross-functional Leadership
• Root Cause Analysis
• Strategic Planning
• Team Development
• Supply Chain Management
• Analytical Skills
• Influencing Skills
• Risk Management
• Governance
• Decision Frameworks
• Product Creation
• Manufacturing
• Communication
• Enterprise Thinking

Description WHO YOU’LL WORK WITH

Product Integrity safeguards athletes and the brand by ensuring product issues are identified, assessed, and resolved with speed and precision. This role reports to the Senior Director, Product Integrity and leads a team driving resolution across Footwear, Apparel, and Accessories, partnering with Product Creation, Supply Chain, Marketplace Operations, GEO teams, and external manufacturing partners.

WHO WE ARE LOOKING FOR

Nike sees every product issue as a chance to protect the athlete, strengthen the product, and elevate how we work. The Director, Issue Management leads at the center of complexity—where product, process, and people intersect and turns challenges into clarity. This leader thrives in ambiguity and moves decisively when the path isn’t fully defined. They connect signals across the business, uncover root causes, and align diverse teams to act with speed and purpose. They influence without authority, communicate with precision, and translate complexity into clear, actionable direction. Equally important, they build strong teams—developing talent, creating accountability, and fostering a culture grounded in trust, learning, and continuous improvement. This role demands enterprise thinking, strong technical problem-solving, and the ability to lead through high-stakes, high-visibility issues that span functions and geographies.

WHAT YOU’LL WORK ON

You will lead how Nike identifies, manages, and resolves its most complex product issues. You’ll bring structure to ambiguity, align teams to act, and turn critical moments into long-term improvements that strengthen products and protect consumer trust. In this role, you will: Lead and develop the Issue Management team, building capability and a culture rooted in accountability, collaboration, and continuous improvement. Own the end-to-end Issue Management operating model, from intake and prioritization through resolution and closure. Drive cross-functional alignment on root cause, corrective actions, ownership, and timelines to resolve complex product issues. Navigate high-stakes investigations with incomplete information, balancing urgency with sound decision-making. Establish governance, workflows, and decision frameworks that increase speed, consistency, and effectiveness. Translate issue data and trends into insights that inform business decisions and prevent repeat failures. Provide visibility to senior leadership on risk, issue patterns, and resolution progress to enable informed decisions.

Responsibilities

Responsibilities Lead the Issue Management team to identify, assess, and resolve complex product issues across footwear, apparel, and accessories. Establish governance and operating models to drive root cause analysis and long-term product improvements.

The candidate will bring:

Bachelor’s degree in business, Engineering, Supply Chain, or related field. Will accept any suitable combination of education, experience and training9+ years of experience in Product Creation, Manufacturing, Supply Chain, Product Integrity, Quality, or a related fieldExperience leading, developing, and coaching high-performing teamsDemonstrated success navigating complex, cross-functional issues across multiple geographiesStrong analytical, communication, and influencing skills with the ability to drive enterprise-wide decisions and outcomes