Senior Manager - Product Integrity

Sharkninjaoperatingllc; Needham (MA); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

SharkNinja product discounts

Employee stock purchase program

Job summary

SharkNinja in Needham, MA seeks a Senior Manager, Product Quality & Customer Excellence to own the 5-star standard across assigned NPD programs, lead a small quality team, and partner with Engineering, Product Development, and Marketing to ensure superior consumer experiences.

The role requires 7+ years in product quality or related engineering, early leadership, DFMEA mastery, safety and regulatory know-how, and strong analytical/communication skills to drive cross-functional improvements.

Qualifications

• 7+ years in product quality, development, or related engineering roles, ideally in consumer electronics or home appliances.
• Early people leadership experience and readiness for formal team leadership at scale.
• Strong DFMEA expertise with the ability to lead and improve across multiple programs.
• Solid knowledge of safety testing, regulatory standards, and certification processes (US/EU/UK).
• Analytical mindset, able to build predictive models and translate IHUT data into actions.
• Clear, evidence-based communicator capable of challenging peers and stakeholders.

Responsibilities

• Own the 5-star quality standard across assigned NPD programs and escalate early when off track.
• Lead quality inputs into build reviews with actionable, consumer-focused improvements.
• Act as a quality coach to Engineering and Product Development, ensuring cross-functional alignment.
• Lead and develop a small team of NPD quality professionals and manage workload across programs.
• Plan EB0 build reviews and Pre-MP VEGA Hacks to surface and resolve issues before mass production.
• Build predictive models to forecast in-market rating performance and drive recommendations.
• Oversee Testing, Safety, Regulatory, and Certification plans across programs and resolve blockers.
• Own DFMEAs ahead of TRA, ensuring real-world use is reflected and tracked to closure.

Skills

Leadership

DFMEA

Quality analytics

Safety testing

Cross-functional communication

Organizational discipline

Job description

About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

This is a team leadership role at the intersection of product quality, consumer excellence, and new product development. As Senior Manager, you will own the 5-star standard across your assigned NPD programs — embedding yourself deep in the work, leading a small team of quality professionals, and holding the line on quality with Engineering, Product Development, and Marketing at every stage of the pipeline.

Product Excellence's mandate is clear: every product SharkNinja creates should earn and sustain 5 stars. Achieving that standard requires someone who combines deep technical credibility with the confidence to challenge cross-functional peers, the rigor to run structured quality processes without dropping the ball across multiple program, and the leadership presence to bring a team with them.

You will be both a practitioner and a people leader. You will run EB0 reviews, lead Pre-MP VEGA Hacks, build and apply predictive models, and own the quality and completeness of DFMEAs ahead of TRA — while also coaching and developing the team members who support these activities. You are the one who finds issues before the consumer does, and who drives the cross-functional action needed to resolve them.

You report into the Director or VP, In-Market Product Quality & Customer Excellence, and work in close day-to-day partnership with Engineering and Product Development leads across your program portfolio.

Key Responsibilities

5-Star NPD Standard

Own the 5-star quality standard across your assigned NPD program — maintaining a clear, evidence-based view of risk and trajectory for each and escalating early when a program is not on track.

Lead quality input into build reviews, bringing structured, actionable perspectives that go beyond flagging issues to proposing specific improvements with clear consumer rationale.

Act as a quality coach and challenger to Engineering and Product Development counterparts — building relationships that allow for constructive challenge and faster resolution of quality risks.

Team Leadership

Lead and develop a small team of NPD quality professionals — setting clear expectations, supporting their growth, and creating the conditions for high-quality work across the portfolio.

Own the day-to-day direction of your team — managing workload, reviewing outputs, and ensuring rigor and consistency across programs.

Contribute to hiring and capability development within the broader Product Excellence function, helping to build a team that raises the bar over time.

EB0 and Pre-MP VEGA Hacks

Lead quality input into EB0 build reviews, ensuring all product excellence requirements are visible and tracked from the earliest engineering build.

Plan and lead Pre-MP VEGA Hacks — running structured sessions to surface and resolve quality and consumer experience issues before mass production lock.

Ensure findings are documented, tracked to resolution, and fed back into the engineering and design process as repeatable learnings for future programs.

Predictive Modelling for 5-Star Performance

Build and apply predictive models at each build stage to forecast in-market rating performance, identifying the consumer experience factors most likely to drive or suppress 5-star outcomes.

Translate consumer validation results and IHUT data into structured, prioritized recommendations for Engineering, Product Development, and Marketing — making the case for change with evidence, not opinion.

Track model accuracy over time and refine the approach as new consumer data becomes available, building a methodology that improves with every program cycle.

Testing, Safety, Regulatory, and Certification

Ensure Testing has built comprehensive testing plans and protocols for each NPD program, covering performance, durability, safety, and consumer experience — and identify gaps and competitive opportunities.

Maintain active oversight of safety, regulatory, and certification delivery across your programs, partnering with Engineering, Testing, and external labs to keep everything on track and escalating blockers before they become program risks.

Pre-TRA DFMEA Quality

Own the quality and completeness of DFMEAs ahead of TRA for your programs — reviewing, challenging, and improving outputs to ensure all failure modes are identified, assessed, and have credible mitigation actions in place.

Push Engineering counterparts to ensure DFMEAs reflect real-world consumer use, not just theoretical design intent.

Track open actions through to closure, ensuring nothing reaches TRA without a clear resolution plan and a named owner.

Who You Are

Required:

• 7+ years of experience in product quality, product development, or a related engineering or consumer insights function — ideally within consumer electronics or home appliances.
• Early people leadership experience — you have managed or mentored others and are ready to take on formal team leadership responsibility at scale.
• Strong working knowledge of DFMEA methodology — able to lead, challenge, and improve DFMEA quality across multiple programmes simultaneously.
• Solid knowledge of safety testing, regulatory standards, and certification processes across at least one major market (US, EU, or UK), with exposure to others.
• Analytically strong — comfortable building predictive models, working with IHUT data, and translating findings into actionable engineering recommendations.
• A confident, evidence-based communicator who can challenge peers and senior stakeholders constructively and follow through to resolution.
• Highly organized and detail-oriented, with the ability to manage a complex portfolio of NPD programmes without losing quality rigour on any of them.

Strongly Preferred:

• Experience leading or playing a senior role in VEGA Hacks or equivalent structured pre-production quality events, with measurable impact on launch quality outcomes.
• Experience building or applying predictive quality models from consumer research or IHUT data.
• Claims development experience, with an understanding of the interface between testing, legal, and marketing.
• Multi-market regulatory knowledge across consumer electronics or home appliance categories.
• A track record of driving quality improvements in fast-paced, commercially driven NPD environments.

Salary and Other Compensation:

The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$117,000 – $175,000 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture [e-mail]