Senior Manager, Product Globalization

Coatesgroup; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Annual market competitive bonus program

Flexible work options

Global Wellness paid day off

Give Back Day

Job summary

Coatesgroup is seeking a leader for the Product Globalization team. This role encompasses team strategy, effective client interactions, and operational excellence. Candidates should have over 6 years of relevant experience, with proven capabilities in managing teams and translating business needs into outcomes.

The company is committed to a supportive work environment, offering flexible options through the Thrive Program, emphasizing employee wellbeing, and providing opportunities for community impact.

Qualifications

• 6+ years of experience in a client-facing Product, Discovery, Technical BA, or Technology Consulting role.
• Proven experience managing and developing individual contributors.
• Ability to communicate with and translate between Business and Technical resources.

Responsibilities

• Lead and develop the Product Globalization team, owning direction & strategy.
• Partner closely with Engineering squad’s Technical Project Manager.
• Spearhead process definition and operational excellence.

Skills

Client-facing experience

Agile methodologies

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Information Systems, Computer Science, Business, or Engineering

Tools

Jira

Confluence

Visio

Miro

Job description

Responsibilities

• Lead and develop the Product Globalization team, including a Business Analyst and Product Designer. This role will own the team direction & strategy. Own and maintain an effective client Feature Intake and Discovery process, ensuring requests are captured, prioritized, and clearly defined.
• Partner closely with the near shore Engineering squad’s Technical Project Manager and Tech Lead. Partner with the client and Account Management to understand and influence business goals, roadmap priorities, and evolving needs across international markets.
• Spearhead process definition and operational excellence for wireframe creation, solution exploration, and feasibility assessments, driving collaboration between Product, Design and Engineering.
• Establish strong quality and completeness standards for Product Requirements Documents(PRD), Functional Specification Documents (FSD) & User Stories.
• Maintain strong expertise in Coates’ product and solution capabilities, serving as a trusted client and internal partner.
• Develop an understanding of the client’s technology ecosystem and applications of Coates’ product stack into that ecosystem.
• Own and maintain an effective client UAT incident management and triage process. Provide oversight and escalation support for pre-production (lab/UAT/QA) incident triage and resolution coordination.
• Identify trends and opportunities to improve Discovery practices, intake quality, Incident Management processes, and overall customer experience.
• Support adoption through client-facing demos, training, and documentation as needed.

Key Focus Areas

• People Focus: Manages the team with a focus on team member professional development and goal understanding and execution. Delegates outcomes and work in a strategic manner.
• Execution Focus: Executes engagement strategies effectively by managing multiple tasks, coordinating efforts across teams, and delivering tasks and projects on time for the client.
• Collaboration & Communication: Facilitates cross-functional collaboration with Product, Engineering, Delivery, Program, & Account Management. Communicates client priorities clearly to all teams, ensuring alignment.
• Client-Centric Approach: Understands and anticipates client needs, proactively addressing potential challenges and ensuring team initiatives are tailored to their operational requirements.
• Problem-Solving & Initiative: Identifies and resolves issues that could hinder the success of engagement strategies. Proactively suggests improvements based on data insights and client feedback.

Qualifications

• 6+ years of experience in a client-facing Product, Discovery, Technical BA, or Technology Consulting role
• Bachelor’s degree in Information Systems, Computer Science, Business, or Engineering
• Proven experience managing and developing individual contributors
• Proven ability to translate business needs into clear functional and technical outcomes
• Ability to communicate with and translate between Business and Technical resources
• Comfortable leading cross-functional collaboration in fast-paced, evolving environments
• Experience with Agile methodologies and tools such as Jira, Confluence, and Visio/Miro

Benefits

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Equal Opportunity Employer

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).