Technical Project Manager

Coates Group; Chicago (IL); On-site; USD 106,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Thrive Program

Wellness day off

Job summary

Coates Group is a global technology company seeking a Senior Project/Program Manager to lead end-to-end delivery of technical projects in our Chicago office. You will be the main client-facing contact, setting expectations on scope and timelines while coordinating across engineering, content, Ops/DevOps, and deployment teams.

The role requires 5+ years of PM experience with a technical background, strong Agile practices, and proficiency with Jira, Confluence and Asana.

Qualifications

• 5+ years of experience in project or program management, with technical or digital project experience.
• Technical background or understanding of software engineering, infrastructure, and software deployment practices.
• Strong experience with Agile methodologies.
• Strong experience with Jira, Confluence, and other Agile project tools.

Responsibilities

• Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
• Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Cross-functional Leadership: Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Risk & Issue Management: Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.
• Stakeholder Engagement: Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
• Tooling & Reporting: Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.
• Process Improvement: Identify and implement improvements in project delivery processes to drive continuous improvement and scalability

Skills

Leadership

Problem Solving

Organizational Agility

Detail Orientation

Communication

Tools

Jira

Confluence

Asana

Job description

Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Responsibilities

• Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
• Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Cross-functional Leadership: Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Risk & Issue Management: Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.
• Stakeholder Engagement: Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
• Tooling & Reporting: Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.
• Process Improvement: Identify and implement improvements in project delivery processes to drive continuous improvement and scalability

Capabilities

• Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.
• Problem Solving: Proactively addresses project barriers and adapts to changing conditions.
• Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment.
• Detail Orientation: Tracks intricate project dependencies and timelines.
• Communication: Presents complex technical updates in clear, business-relevant terms.

Required
Qualifications

• 5+ years of experience in project or program management, with technical or digital project experience.
• Technical background or understanding of software engineering, infrastructure, and software deployment practices.
• Strong experience with Agile methodologies.
• Strong experience with Jira, Confluence, and other Agile project tools.
• Proven ability to manage distributed and cross-functional teams.

Preferred

• Experience in QSR, digital signage, or retail technology industries.
• Familiarity with Content Management platforms.
• Experience with API-based software integrations.

$105,600 - $120,000 a year
Full Salary Range: $105,600/year (minimum), $112,800/year (midpoint), $120,000/ (maximum).
Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).