Senior Manager, Product Design – Discovery & Engagement

Zillow Group Inc.; United States; Remote; USD 187,000 - 299,000; Full time

Job summary

Zillow Group Inc. is seeking a Senior Manager for Product Design focusing on customer engagement through innovative design strategies. This remote role involves leading a design team to enhance key features across platforms, driving user experience and collaboration with various stakeholders. Ideal candidates will have extensive experience in product design and a proven track record in leadership roles.

Benefits

Comprehensive medical, dental, and vision coverage

Parental leave and family benefits

Retirement contributions

Paid time off

Flexible work environment

Qualifications

• 7+ years of experience in product design.
• 3+ years leading designers or design teams.
• Skilled in leading across the full product lifecycle.

Responsibilities

• Lead and inspire a team of product designers.
• Shape design strategy across on and off platform surfaces.
• Drive clarity in ambiguity and create structure.

Skills

Leadership

Collaboration

Design Strategy

Customer Engagement

Education

7+ years in product design

Job description

Senior Manager, Product Design – Discovery & Engagement page is loaded

Senior Manager, Product Design – Discovery & Engagement

Apply remote type Remote locations Remote-USA time type Full time posted on Posted Yesterday job requisition id P746886

About the team

At Zillow, we’re reimagining how people discover and shop for their next home. Whether they’re weeks, months, or years away from moving, we are here for them. As Senior Manager of Product Design for on our Mover Experience team, you will lead design across a core set of features that power the heart of our customer experience: saved searches, saved homes, co-shopping, and communications (email, push notifications, SEO). These are critical touchpoints that connect people to homes and back to Zillow.
This is a highly collaborative and cross-functional role that bridges on-platform and off-platform customer journeys. You’ll work alongside product, engineering, research, data science, brand, and marketing partners to define how Zillow can engage, re-engage, and inspire customers to take their next step.
There is significant opportunity for growth in this space — both in terms of product impact and leadership. We're looking for someone who can lead through complexity, scale design quality and strategy, and elevate how we work as a team.

About the role

YOU WILL GET TO:

• Lead and inspire a team of product designers working on key systems such as Saved Search, Saved Homes, Notifications, and Co-Shopping.

• Shape design strategy across on and off platform surfaces (including SEO, email, and push), ensuring cohesive customer engagement and retention.

• Collaborate deeply with peer leaders in design, product, engineering, and marketing to align vision and execution across Zillow’s broader ecosystem.

• Drive clarity in ambiguity — creating structure, setting direction, and advocating for a customer-first experience.

• Champion accessibility, scalability, and inclusivity in design decisions, systems, and communications.

• Mentor and grow designers through thoughtful coaching, feedback, and career development.

• Explore innovative approaches using AI tools by creatively looking at design process and leveraging the latest technologies available.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $187,100.00 - $298,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

WHO YOU ARE:

• 7+ years of experience in product design, with at least 3+ years leading designers or design teams .

• Proven ability to connect design strategy to business impact , especially in customer engagement, search/discovery, or retention surfaces.

• Skilled at leading across the full product lifecycle — from problem framing through iterative delivery and refinement.

• Deeply comfortable with collaboration in matrixed organizations , working across multiple teams, roadmaps, and goals.

• Experienced in or excited by the challenge of leading co-shopping, comms/notifications, or SEO workstreams .

• Able to think in systems and orchestrate across multiple surfaces, from mobile apps to web, email, and beyond.

• Clear, empathetic communicator with executives, peers, and your team.

• Attention to detail and an eye for moments of joy in your product design execution.

• A vision forward thinker with the ability to take a large, bold plan and make it a reality through storytelling, prototyping, and other design artifacts that bring our plans to life.

IN YOUR FIRST 6–12 MONTHS, YOU WILL:

• Build trusted relationships with your team, peers, and cross-functional stakeholders.

• Help shape and deliver a cohesive vision for Saved Search and Saved Homes that solves real user needs and drives measurable impact.

• Bring clarity and strategy to how we use communication channels to support customer intent and re-engagement.

• Contribute to company-wide initiatives around touring, financing, integrated buying, and the end-to-end mover journey.

• Identify opportunities to scale and evolve the design org’s influence across Zillow’s engagement stack.

WHY THIS ROLE MATTERS:

This team touches nearly every Zillow customer , whether they’re casually browsing or actively touring. The systems you lead will help Zillow deliver smarter, more intuitive, and more delightful experiences, not only in product, but in how we communicate and bring people back.

If you’re excited to shape high-impact customer journeys, lead a high-performing team, and grow with Zillow’s ambitious future, then we’d love to talk to you.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits . These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Q ualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Not ready to apply?

Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.