Senior Manager, Product & Data Support

Irvine Technology Corporation; United States; Remote; USD 150,000 - 170,000; Full time

Job summary

Irvine Technology Corporation is seeking a leader to architect and stand up a brand-new support function, driving end-to-end operating models, processes, and tooling. You will work hands-on while building a small senior team and set the direction with cross-functional partners across Product, Engineering, Data, and Customer Success to ensure seamless support for a major product launch later this year.

The role requires executive presence, data-driven decision making, and practical experience

Qualifications

• Experience building a support or product operations function from the ground up.
• Proven ability to hire and lead a team as the function grows.
• Ability to engage with senior leaders across multiple domains.

Responsibilities

• Design and own the operating model for a brand-new support function, including workflows and tooling.
• Build and lead a small, senior team while remaining hands-on.
• Partner with leaders across Product, Engineering, Data, Customer Success, and Commercial teams to define end-to-end support.

Skills

Executive presence

Leadership

AI in operations

Data-driven decisions

Hands-on IC

Job description

Our client is a fast-growing, data-driven technology company building a brand-new support function from the ground up, and they need someone who can architect it end to end, not just optimize what already exists. You’ll take on two connected challenges: bringing order and accountability to a fragmented support model, and standing up an entirely new support function for a major product launching later this year. The role sits at the intersection of process design, team building, and hands-on execution, with direct visibility to senior leadership across the business. AI is already central to how this team operates, and you’ll be expected to use it, not just talk about it.

PLEASE NOTE: Our client seeks candidates who live in the Northeast (Massachusetts, New York, New Jersey, Pennsylvania, Maryland, etc.)

• Job Type: Full-Time | Direct Hire
• Location: Remote, East Coast
• Compensation: This job is expected to pay a base of about $150k-170k
• No Visa Sponsorship Available for this role

What You’ll Do:

• Design and own the operating model for a brand-new support function, including workflows, tooling, and how knowledge gets captured and shared
• Build and lead a small, senior team while staying hands-on as the function takes shape
• Partner directly with leaders across Product, Engineering, Data, Customer Success, and Commercial teams to define how support should work end to end
• Use AI to dig into ticket and product data, spot patterns, and turn what you find into decisions, not just reports
• Help stand up support for a major new product launching later this year, while keeping today’s support running

What Gets You the Job:

• Experience building a support, product operations, or similar function from the ground up, ideally more than once
• Comfortable working as a hands-on individual contributor early on, with the experience to hire and lead a team as the function grows
• Executive presence: you can hold your own in a room with senior leaders across Sales, Customer Success, and Product
• Real, practical experience using AI to change how a business operates, not just point-solution chatbots layered on existing tools
• Background working in a business where data is central, and comfort using data to make decisions (deep technical or SQL skills not required)

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.