Senior Manager Post-Market Surveillance

Johnson & Johnson MedTech; Danvers (MA); On-site; USD 122,000 - 213,000; Full time

Benefits offered by this job

Vacation 120h

Sick leave

Holiday pay

Parental Leave

Volunteer Leave

Job summary

Johnson & Johnson is seeking a Senior Manager, Post-Market Surveillance Governance to lead global governance, analytics, and reporting for MedTech post-market activities. You will drive an enterprise operating model across franchises, ensuring regulatory readiness and timely signal detection.

You will translate requirements into policies, oversee vendor relationships, and guide CAPA-driven improvements while partnering with Medical Safety, Regulatory, Clinical, Engineering, Quality and Finance

Qualifications

• Bachelor’s degree in a technical field or related area; advanced degree preferred.
• Minimum 8 years of related work experience in regulated industries.
• Minimum 5 years of Quality Assurance experience in medical device/drug sectors.
• Previous supervisory/people-management experience.

Responsibilities

• Provide global governance for Post-Market Surveillance procedures, systems, data, analytics, and reporting.
• Lead the MedTech Post-Market Surveillance operating model across franchises.
• Interpret requirements and translate into policies, procedures, systems and controls.
• Oversee methods for identifying, analyzing, documenting, and escalating potential product signals.
• Support data scientists and teams in developing analytics tools and AI capabilities.
• Ensure governance of data quality, validation, and change control.
• Drive automation and harmonization of processes with best practices.
• Partner with stakeholders on surveillance priorities and regulatory submissions.
• Provide governance for vendors supporting post-market activities.

Skills

Leadership

Cross-functional

Regulatory knowledge

Data analysis

Vendor management

Education

Bachelor’s degree in a technical field

Advanced degree preferred

Tools

GDP

CAPA

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Customer/Commercial Quality

Job Category

People Leader

All Job Posting Locations

Cincinnati, Ohio, United States of America, Danvers, Massachusetts, United States of America, Irvine, California, United States of America, Raritan, New Jersey, United States of America

Job Description

Johnson & Johnson is currently recruiting for a Senior Manager Post-Market Surveillance! This position can be located in Cincinnati, OH, Danvers, MA, Irvine, CA or Raritan, NJ.

Role focus

Accountable for the end-to-end design, performance and advancement of a defined global Post Market Surveillance processes. This role owns the process strategy, translation of business requirements into technical solutions, including accountability for governance of vendor-supported complaint and post-market quality services.

Position Summary

The Senior Manager, Post-Market Surveillance Governance is responsible for the global governance, effectiveness, and continuous improvement of MedTech Post-Market Surveillance processes, systems, data, analytics, and reporting. The role leads the enterprise Post-Market Surveillance operating model across MedTech Business Units, ensuring regulatory readiness, consistent execution, data integrity, timely signal detection, and delivery of Post-Market Surveillance plans, reports, and related regulatory documentation. This leader will be responsible for the Business technical systems requirements & delivery for all quality system applications and digital solutions to support process execution. The role also provides governance and operational oversight for vendors supporting complaint management, Post-Market Surveillance, analytics, and related post-market quality services. This accountability includes translating quality and business requirements into supplier expectations, monitoring service, quality, compliance, capacity, and cost performance, and driving timely escalation, corrective action, and value creation. The position partners across franchises, Medical Safety, Regulatory, Clinical, Engineering, Quality, Global Services, Procurement, Finance, Information Technology, and external suppliers to deliver compliant, scalable, efficient, and insight-driven post-market outcomes.

Key Responsibilities

• Provide global governance for Post-Market Surveillance procedures, systems, data, analytics, and reporting, including strategic planning and impact assessments for emerging regulations, standards, and health authority expectations.
• Lead the MedTech Post-Market Surveillance operating model across franchises, promoting consistent, scalable, and risk-based execution for complaint trending, signal detection, Post-Market Surveillance plans, Post-Market Surveillance reports, and related regulatory documentation.
• Interpret Post-Market Surveillance requirements and translate them into practical policies, procedures, systems, controls, training, and implementation plans that support patient safety, regulatory compliance, proactive risk management, and cost efficiency.
• Oversee methods for identifying, analyzing, evaluating, documenting, and escalating potential product signals, including complaint-rate trends, adverse-event rates, part usage, and other product-performance indicators.
• Support data scientists and other assigned team members in developing, maintaining, and advancing analytical methods, algorithms, digital tools, systems, and responsible artificial intelligence capabilities used by Post-Market Surveillance and vigilance teams.
• Ensure appropriate governance of data quality, analytical methods, statistical rationales, validation, documentation, change control, and technology sustainability.
• Drive continuous improvement and harmonization of global Post-Market Surveillance processes through automation, standardized data models, reporting tools, digital enablement, and cross-business adoption of best practices.
• Partner with franchise, Medical Safety, Regulatory, Clinical, Engineering, Quality, and executive stakeholders on surveillance priorities, product signals, new product launches, acquisitions, integrations, corrective and preventive actions, and ad hoc data-analysis needs.
• Support applicable Post-Market Surveillance submissions, health authority responses, audits, inspections, compliance reviews, and gap assessments.
• Provide governance and operational oversight for vendors supporting complaint management, Post-Market Surveillance, analytics, and related post-market quality services.
• Translate business, quality, privacy, information-security, and regulatory requirements into clear vendor scopes, service levels, quality expectations, performance measures, escalation pathways, and governance routines.
• Monitor vendor performance using service, quality, compliance, timeliness, capacity, cost, and process-health indicators; identify trends, escape material risks, and drive corrective and continuous improvement actions.
• Partner with Global Services, Procurement, Quality, Finance, franchises, and suppliers on vendor selection and lifecycle activities, purchase-order and invoice coordination, capacity planning, contract-related operational inputs, and cost management.
• Identify and advance value-creation opportunities through service optimization, technology enablement, automation, standardization, capacity management, and continuous improvement.
• Establish goals, monitor performance, coach and develop staff, ensure appropriate training, and support succession and resource planning.
• Communicate business-related risks, issues, decisions, and opportunities to the next management level with appropriate urgency and clarity.
• Follow all Company guidelines related to Health, Safety, and Environmental practices and ensure assigned staff have the resources needed to comply.
• Ensure personal and Company compliance with all applicable federal, state, local, international, and Company regulations, policies, and procedures.
• Perform other duties as assigned.

Qualifications

Education

A minimum of a Bachelor’s degree in a technical field (for example, Data Science, Biostatistics, Epidemiology, Public Health, Quality Engineering, Biomedical Engineering, Computer Science, Biology, etc.) or a related field including significant experience working in pharmaceutical, consumer, medical device or another highly regulated industry is required. Advanced degree preferred.

Required

• A minimum of 8 years of related work experience.
• A minimum of 5 years of Quality Assurance experience in the medical device, diagnostic, pharmaceutical, or other regulated industry.
• Previous supervisory/people-management experience.
• Proven ability to work efficiently with general or limited supervision, including in a remote-office environment.
• Demonstrated leadership skills and ability to work in environments with fluctuating and competing priorities.
• Proven advanced critical-thinking skills, including quantitative and qualitative analysis and investigation.
• The ability to understand and follow complex written procedures is required.
• A demonstrated ability to work effectively with cross-functional teams for complaint trend investigation, post market surveillance, root cause analysis, identification and implementation of CAPAs.
• The ability to function in a team environment and deliver on team objectives.
• Demonstrated initiative in delivering strategy objectives, working through ambiguity, meeting deadlines, and developing high-performing teams.
• Ability to influence, drive and manage change.
• Proven leadership in developing and coaching staff.
• Ability to communicate effectively and present clear technical results to non-technical audiences.
• Demonstrates positive CREDO behaviors and demeanor that reflect understanding and support of the organizational values.
• Strong attention to detail.

Preferred

• Ability to multitask, with an established track record of meeting milestone schedules.
• Strong background in statistical and data analysis, data management, and data processes, including knowledge of data-science and data-management software technologies.
• A high level proficiency in reading, writing, and speaking the English language.
• Familiarity with general quality management system concepts, including good documentation practice (GDP), corrective and preventive action (CAPA), and document change control practices.

Other

This position may require up to 15% domestic & international travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is

$122,000.00 - $212,750.00

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year