Senior Manager, Population Health

Healthfirst; United States; Remote; USD 102,000 - 184,000; Full time

Job summary

A healthcare organization seeks a Senior Manager to develop strategies for engaging healthcare delivery systems. Responsibilities include overseeing provider quality incentive programs, managing budgets, and presenting to executive staff. Ideal candidates should have a Bachelor's degree and strong communication skills. The role offers a salary range of $102,600 - $183,430 depending on the location.

Benefits

Medical, dental, and vision coverage

Incentive and recognition programs

401k contributions

Qualifications

• 4+ years of experience in a healthcare setting preferred.
• Experience managing multiple projects simultaneously.
• Strong data analysis and decision-making skills.

Responsibilities

• Develop strategy for engaging quality programs with providers.
• Oversee day-to-day operations of reporting outcomes.
• Manage the budgeting and forecasting process.

Skills

Excellent written and oral communication skills

Proficiency in Microsoft Office

Experience presenting to large teams

Education

Bachelor's degree from an accredited institution

Tools

Microsoft Office

Job description

Overview

The Senior Manager will develop strategy for engaging the healthcare delivery system to ensure that Healthfirst delivers top quality care to our members and will oversee the operations for all existing provider quality incentive programs supported by Healthfirst. In collaboration with multiple stakeholders across the enterprise, the Senior Manager will be responsible for developing multiple provider incentive programs and ensuring that they are within budget and executed on time and accurately. They will work across the enterprise and closely with quality, provider-facing, marketing, analytics and finance teams. The successful candidate will be comfortable in a dynamic, fast paced, high visibility role and will have a solution oriented mindset.

Responsibilities

• Develops strategy by conducting market research and reviewing industry wide changes for engaging provider populations with quality programs while ensuring existing provider engagement programs are aligned with external incentive programs.
• Oversees the day-to-day operations needed to ensure the timely and accurate reporting of HQIP outcomes to internal staff and external Healthfirst providers.
• Develops and delivers presentations for varying levels of staff up to and including C-suite executives with the end goal of securing buy-in on strategy or operational decisions.
• Designs and executes the Healthfirst Quality Incentive Program (HQIP) and other quality incentive programs.
• Summarizes analytical findings and trends with recommendations for business decisions. Informs the development of all quality incentive program parameters, including what outcomes providers need to meet or exceed for quality bonuses and how much providers will earn through quality bonuses.
• Manages budgeting and forecasting process with Enterprise Analytics.
• Manages the development of program specific communications to providers and internal and external stakeholders. Collaborates with Marketing and Corporate Communications to develop materials that support quality incentive programming. Writes communications (e.g. emails, memos, brochures, FAQs) targeting providers, senior level hospital administrators and Healthfirst staff.
• Develops and facilitates trainings that support the roll-out of quality incentive programming to Healthfirst staff and external Providers.
• Ensures that HQIP and other quality incentive program participants are paid accurately and on-time at the end of each program period.
• Oversees the development and improvement of reporting tools that make accurate, time-sensitive data available to staff and Healthfirst providers. Collaborates with the team to address/fix short-term data validation issues that impede on-time, accurate reporting. Works with Enterprise Analytics and Information Systems team members to adjust and update their analyses or reporting, as needed.
• Oversees the production of standard reports and ad-hoc requests related to HQIP quality data and performance (e.g. Network percentiles, top and bottom performer lists, etc).
• Manages the work of indirect reports.
• Additional duties as necessary.

Minimum Qualifications

• Bachelor's degree from an accredited institution.
• Excellent written and oral communication skills.
• Experience presenting to large cross-functional teams including C-suite or executive leaders.
• Proficiency in Microsoft Office – daily use of Outlook, the ability to complete mail merge documents and memos in Word, the ability to set up pivot tables and VLOOKUP formulas in Excel, the ability to create polished Power Point with charts and graphs.

Preferred Qualifications

• Master's degree in Public Health or Business Administration from an accredited institution.
• Experience working with a hospital, health insurance company or healthcare focused government agency or non-profit (e.g. DOH).
• Familiarity with Business Intelligence and Data Visualization Tools (such as Qlikview, Tableau).
• Strong leadership skills with the ability to manage up and across multiple departments of a large organization.
• Supervisory or team lead experience. Ability to lead a team of 1-3 individuals of different functions and skills sets.
• Proven ability to handle multiple projects simultaneously and adjust to changes quickly while meeting deadlines.
• Strong problem solving and effective decision making skills. Ability to exercise judgment and discretion of sensitive and/or confidential matters.
• Data driven approach to solutions.
• Ability to work independently in a fast-paced environment.
• Healthcare experience associated with population health outcomes, policy or finance.

Compliance & Regulatory Responsibilities

Noted above

License/Certification

N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] or calling 212-519-1798. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range:

• Greater New York City Area (NY, NJ, CT residents): $119,900 - $183,430
• All Other Locations (within approved locations): $102,600 - $156,655

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.