Senior Manager, Pharmacy Benefit Management (PBM) Client Experience, Remote

Hispanic Alliance for Career Enhancement; Town of Texas (WI); Hybrid; USD 67,000 - 183,000; Full time

Job summary

A leading health solutions company seeks a Client Experience Manager to lead a team focused on retention and growth. This remote role requires 5+ years in pharmacy operations and strong leadership skills. Competitive salary in a supportive environment with extensive benefits.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Flexible work schedules

Qualifications

• 5+ years' related work experience in pharmacy operations.
• 3+ years' experience with direct PBM responsibilities.
• Adept at execution and delivery skills.

Responsibilities

• Leads and oversees the successful delivery of client experience.
• Analyzes and improves department processes for client satisfaction.
• Mentors team members for talent development.

Skills

Pharmacy operations

PBM responsibilities

Talent development

Problem solving

Decision-making

Client Experience awareness

Education

Bachelor's degree preferred

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Leads and oversees the successful delivery of excellent service/client experience by developing talent, refining processes, executing strategic initiatives and placing emphasis on cross-departmental collaboration. This role will be responsible for guiding and mentoring a dynamic team of approximately 9 Client Experience Managers with the primary focus of retention, growth and maximizing the potential of team members.

Position is remote and can sit anywhere in US.

What you will do:

• Reinforce a culture of accountability, collaboration, engaged and compassion while delivering on the HAW behaviors as outlined by enterprise.
• In conjunction with leader, analyzes the department's processes and procedures, identifying areas for improvement and implementing strategies to streamline and create efficiency for optimal client satisfaction.
• Oversight and escalation resolution ensuring alignment with organizational objectives and stakeholder expectations.
• Attends meetings with department implications and collaborates with multiple departments, fostering cross-functional collaboration and coordination to achieve personal and collective milestones.
• Communicates key insights and feedback from market, team and partners to leadership team for review and consideration
• Conducts personnel evaluations and assessments, monitoring progress, identifying risks and issues, and taking corrective action as needed
• Influencing quantitative and qualitative improvements requisite of talent development and growth trajectory of the organization
• Employer tactful methods of bridging gaps between department and departments with dependencies
• Steadfast representation of organization in internal and external settings
• Counsels and mentors team members, providing guidance, support, and coaching to enhance their skills and performance. Leveraging personal experience and best practices to augment the skill set of team members

Minimum Requirements:

• 5+ years' related work experience in pharmacy operations
• 3+ years' experience with direct PBM responsibilities
• Adept at execution and delivery skills
• Experience with talent/skill development and mentoring
• Strong technical and functional awareness of Client Experience arena
• Robust understanding and buy-in to culture/engagement
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Education

Bachelor's degree preferred, or equivalent work experience.

Pay Range

The typical pay range for this role is: $67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.