Senior Manager, People Technology & Operations

Cityblock Health, Inc.; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Health, Inc. seeks a Senior Manager, People Technology & Operations to own the Workday-centric ecosystem, drive automation, and partner with People, IT, Security, and business leaders. You’ll turn People strategy into working systems and lead AI-enabled initiatives.

This hands-on leadership role balances architecture with execution, guiding the team, ensuring data governance, and scaling systems across the employee lifecycle in a fast‑paced environment.

Qualifications

• Bachelor's degree in HR, Business, IT or related field (certifications a plus).
• 7+ years with Workday, including hands-on configuration, module selection/expansion, and integrations.
• Workday certification(s) strongly preferred.
• 5+ years leading HRIS, People Operations, or HR Shared Services teams.
• Experience leading HR tech projects, system implementations, and process improvements.
• Familiarity with AI/automation tools in HR tech; eager to evaluate and pilot new solutions.
• Strong understanding of HR processes, data management and privacy/compliance requirements.
• Excellent communication and stakeholder management across technical and non-technical audiences.

Responsibilities

• Manage and execute the People technology roadmap with senior leaders; translate priorities into actionable plans.
• Own Workday administration and configuration, including security groups and release management.
• Lead evaluation and implementation of new People tech modules and integrations; ensure architecture alignment.
• Oversee data integrity, integration, and workflow across Workday and related systems.
• Serve as Workday escalation point, troubleshooting, and vendor management.
• Manage the People Operations function, defining processes, SLAs, and automation of workflows.
• Champion self-service tools to improve the employee and manager experience.
• Identify and pilot AI/automation opportunities to improve efficiency and decision-making.
• Maintain and enhance analytics, reporting, and governance for data-driven decisions.
• Lead cross-functional collaboration with IT, Security, Finance, Payroll and People teams.

Skills

Workday

HRIS leadership

Data governance

AI awareness

Stakeholder management

Security configuration

Education

Bachelor's degree in HR/IT/Business

Tools

Workday

HRIS integrations

Job description

Cityblock is looking for a Senior Manager, People Technology & Operations to own and evolve that ecosystem, with Workday at its core. This is a hands‑on, execution‑focused role for someone who is equally comfortable in the weeds of business process design and security configuration as they are shaping a roadmap with senior leaders. You'll turn People strategy into working systems, automate the manual work that slows our teams down, and bring a curious, responsible approach to AI across everything we do. You'll lead the People Technology & Operations team, partner closely with People Team Leadership, IT, Security, and business stakeholders, to ensure the tools behind the employee lifecycle are optimized, compliant, and built to scale. If you love making complex systems simple, and you're excited about what automation and AI can do for the employee experience, we'd love to meet you.

About the Role

The Senior Manager, People Technology & Operations is responsible for managing and evolving the organization's People technology ecosystem, with Workday as the core platform. This role owns the day‑to‑day execution of the People technology roadmap, drives automation and AI‑enabled solutions across People Operations, and ensures People systems are reliable, secure, and optimized to support the employee lifecycle. This is a hands‑on, execution‑focused role reporting into People leadership, balancing technical systems expertise with team leadership.

Key Responsibilities

People Technology Strategy & Execution

Manage and execute the People technology roadmap in partnership with senior People and business leaders, translating strategic priorities into actionable project plans.

Own Workday administration and configuration, including module optimization, business process design, security groups, and release management.

Lead evaluation and implementation of new People technology modules and third‑party integrations, ensuring alignment with existing architecture.

Oversee data integrity, integration, and flow across Workday and connected People systems (e.g., recruiting, payroll, benefits, performance).

Serve as a key point of contact for Workday‑related escalations, troubleshooting, and vendor management.

People Operations Strategy & Execution

Manage the People Operations function, setting clear processes, procedures, and SLAs.

Drive automation of manual People Operations workflows to reduce administrative burden and improve turnaround time.

Champion self‑service tools and resources to improve the employee and manager experience.

AI & Innovation

Identify and pilot AI and automation opportunities across People Technology & Operations to improve efficiency, decision‑making, and employee experience.

Evaluate emerging AI tools (e.g., Workday AI/ML capabilities, generative AI for People use cases) and lead responsible adoption, including risk and compliance considerations.

Champion a culture of continuous innovation within the People Technology & Operations function, staying current on People tech and AI trends and proactively bringing recommendations to leadership.

Data, Reporting & Governance

Maintain and enhance People analytics and reporting capabilities to support data‑driven decision‑making.

Establish and enforce data governance standards, system configuration protocols, and user access controls to protect data integrity and security.

Ensure compliance with data privacy and security regulations across all People systems.

People Leadership & Cross‑Functional Collaboration

Manage the day‑to‑day work of the People Technology & Operations team, setting clear roles and responsibilities across the function.

Proactively identify growth opportunities and provide coaching and guidance to support the development of each team member.

Partner across the People team, as well as with IT, Security, Finance, Payroll, and business stakeholders, to ensure technology solutions meet business needs and compliance requirements.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Information Technology, or related field; relevant certifications a plus.
• 7+ years of experience with Workday, including hands‑on configuration, module selection/expansion, and third‑party system integrations.
• Workday certification(s) strongly preferred.
• 5+ years in a leadership role managing HRIS, People Operations, or HR Shared Services teams.
• Demonstrated experience leading HR technology projects, system implementations, and process improvements.
• Familiarity with AI/automation tools applied to HR technology or People Operations, with genuine enthusiasm for evaluating and piloting new solutions.
• Strong understanding of HR business processes, data management, and compliance/data privacy requirements.
• Excellent communication and stakeholder management skills across technical and non‑technical audiences.
• Detail‑oriented with a strategic mindset, comfortable both setting direction and executing hands‑on work.

Benefits

• health insurance
• life insurance
• retirement benefits
• participation in the company’s equity program
• paid time off, including vacation and sick leave

Salary

The expected salary range for this position is: $130,000 - $150,000

Equal Opportunity and Diversity

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Company Overview

Cityblock Health is the first tech‑driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower‑income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community‑based care teams and Virtual Care offerings. In close collaboration with community‑based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world‑class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About Our Team

We employ a field‑based, home‑based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non‑judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a part of our community.