Senior Manager, People & Organization - Pacific Northwest

Chanel, Inc.; San Francisco (CA); Hybrid; USD 88,000 - 145,000; Full time

Benefits offered by this job

Wellbeing resources and PTO

Generous vacation/holiday/sick leave

401K and incentives

Comprehensive healthcare

Life & disability insurance

Job summary

Chanel, Inc. is seeking a Senior Manager, People & Organization for the Pacific Northwest, primarily based in San Francisco. You will lead HR processes across Chanel boutiques in the market, partnering with BLT to drive leadership development and performance.

You will manage employee relations, workforce planning, and compensation guidance, while overseeing recruitment support and ensuring compliance. The role is on-site with a hybrid schedule across SF and Palo Alto locations.

Qualifications

• 7+ years of core HR experience (HR Generalist) in Retail/Wholesale environment preferred.
• Strong communication and relationship-building skills with ability to influence and assess situations objectively.
• Experience working on-site in a retail setting with discretion and independent judgment.

Responsibilities

• Lead core HR processes for Pacific Northwest boutiques and partner with Boutique Leadership Teams (BLT).
• Support career discussions, workforce planning, talent reviews and succession planning with Group Director, P&O – West.
• Guide annual compensation and performance review processes for the PNW Boutiques.
• Drive recruitment strategies including internal mobility and large-scale recruitment events; upskill hiring managers and interview panels.

Skills

Communication

Relationship building

Influence

Discretion & judgment

Workday HRIS

Excel

Education

Bachelor's degree in related field

Tools

Workday HRIS

Job description

Senior Manager, People & Organization- Pacific Northwest

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.

About the role:

The Senior Manager, People & Organization (“P&O”) – Pacific Northwest (PNW) leads the execution of core Human Resources processes within the Fashion boutiques in the market, as well as identifies opportunities for specific people strategies. The Senior Manager, People & Organization – PNW is a key business partner to the Boutique Leadership Teams (“BLT”) in the market, helping build their leadership skills and driving performance in a human driven way. Primarily based in the San Francisco boutique, the Senior Manager, P&O – PNW, will also support the Neiman Marcus San Francisco, Nordstrom Valley Fair, Palo Alto and Hawaii boutiques. Our ideal candidate will be both hands on and strategic, drawing upon their passion for building relationships and experience in creating effective solutions.

What impact you can create at CHANEL:

Employee Engagement:

• Focus on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• Embod et and infuse CHANEL’s competencies and behaviors with a concerted focus on well-being.
• Build and foster connections across all levels within the PNW Boutiques by maintaining a presence and displaying a genuine curiosity about the Retail space, which will include 1:1 check-ins, round table discussions, and pulse checks.
• Partner with the BLT and Education Team to onboard and integrate new team members.

Talent Development and Organizational Structure:

• Support each BLT in conducting career discussions with team members, highlighting developmental needs.
• Provide input on organizational structure, workforce planning, talent reviews and succession planning in partnership with Group Director, P&O – West.
• Guide the annual compensation and performance review process for the PNW Boutiques, providing direction, counsel, and support to each BLT.
• Analyze trends and utilize the insights gleaned in decision making related to various P&O priorities (i.e. diversity and well-being etc.).

Performance Management:

• Partner with the BLT in each location to proactively identify opportunity areas and performance gaps.
• Support performance management by providing frequent guidance to BLT (i.e. coaching, counseling, disciplinary actions, and exits).
• Ensure consistency in handling performance matters and administration of processes, collaborating with BLT and P&O partners as needed.

Recruitment:

• Champion and accelerate a culture of diversity and inclusion.
• Forecast hiring needs with BLT, particularly as it relates to peak seasons.
• Play an active role driving internal mobility.
• Support the Talent Acquisition team in implementing sourcing strategies to build active pipeline, which may include organizing and leading in person recruitment events for large-scale hiring interview days/events, etc.
• In partnership with Talent Acquisition, support upskilling hiring managers and interview panels via Hiring @ Our Best Trainings, D&I Anti-Bias Recruitment Trainings, Workday Recruit and LinkedIn Recruiter trainings.

Employee Relations:

• Manage and resolve employee relations issues in the market by conducting timely, effective, thorough, and objective investigations.
• Consult with the internal Employee Relations / P&O Team / Legal Team to ensure consistency in handling employee relations issues.
• In collaboration with the Benefits team, manage workers’ compensation issues, leaves of absence and accommodations.

Compliance, Policy & Procedure:

• Continuously build a knowledge of employment best practices, with specific knowledge of Federal/State employment application to include: business process, talent management and development, hiring, employee relations, policies, and procedures, change management, problem solving, meeting design, etc.
• Partner closely with Legal, Retail Operations, Asset Protection, Employee Relations and Total Rewards to establish alignment and respond to inquiries.

You are energized by:

• Working in a highly collaborative, hands‑on environment.
• Solving complex problems and brainstorming solutions.
• Operating within ambiguity and feeling empowered to draw information from various sources to guide decision making.
• Building strong relationships with business leaders to aid in a deeper understanding of business operations and connections to people.
• Fostering a meaningful employee experience centered around inclusion, development, and connection.

What you will bring to the team:

Strong communication skills (verbal and written), strong relationship building skills as well as the ability to influence and assess situations objectively. Ability to use discretion and independent judgment. Prior HR experience within a Retail/Wholesale environment preferred, with a passion for working regularly on-site in a retail environment. Employee relations experience. Strong detail orientation and ability to prioritize. Comfort with HRIS systems (such as Workday) and performing basic analysis in Excel.

Position Logistics :

7 + years of core HR (HR Generalist) experience required Bachelor’s degree in related field required. Ability to be in-boutique three (3) days per week. The structure will typically consist of 2 days in San Francisco and 1 day in Palo Alto or Valley Fair, though the exact time in each location will fluctuate based on business needs.

Compensation:

The anticipated base salary range for this position is $87,500 through $145,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi‑year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

Career and Leadership Development:

We have dedicated in‑house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact - on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.