Group Director, Organization Design and Change Enablement - HR

Chanel, Inc.; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Wellbeing resources

401K and other incentives

Robust healthcare offerings

Life insurance and disability benefits

Job summary

CHANEL is seeking a Group Director, Organization Design & Change Enablement in New York City to lead the Center of Excellence within People & Organization. You will own operating model design, governance, and adoption strategies, driving human-centered change across the enterprise.

You will partner with HRBPs, COEs, and business leaders to scale the House approach, create reusable tools, and guide transformations while shaping the future of work in the AI era.

Qualifications

• Deep organization design and operating model expertise.
• Fluent in structured change-management methodology and adoption measurement.
• Proven facilitation skills and ability to influence through ambiguity.

Responsibilities

• Own the methods, tools, and enablement for organization design and change.
• Create reusable tools for structure, roles, decision rights, and ways of working.
• Partner with Global to scale change capability across Chanel.
• Support high-priority enterprise-wide transformations and AI-related initiatives.

Skills

Organization design

Operating model design

Change management

Stakeholder facilitation

Data-informed enablement

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Tools

PACE Program

House change-management approach

Job description

Group Director, Organization Design & Change Enablement

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role

CHANEL is looking for a Group Director, Organization Design & Change Enablement in New York City. This Group Director role will join our Organizational Development & Effectiveness (OD&E) Center of Excellence within People & Organization (P&O). You will own the methods, tools, and enablement that help P&O and the business design more effective organizations and lead change in a consistent, human-centered way, spanning operating model design, org structure, role clarity, governance, ways of working, change readiness, and adoption. This role is a key partner for HRBPs, COEs, the P&O PM community, Rewards, business leaders, the Change community, and Global.

What impact you can create at CHANEL

• Maintain and evolve CHANEL’s House approach to organization design and operating model work — ensuring it is applied consistently across transformations and updating it for the age of AI
• Diagnose and design across the full set of organization levers — structure, operating model, spans and layers, roles and decision rights, governance, and ways of working
• Create reusable tools for structure, role clarity, decision rights, and ways of working that scale across P&O and the business (i.e., PACE Program)
• Partner with Global to build change capability across the organization, leveraging the House change-management approach and adoption methodology
• Support high-priority, cross-functional, enterprise-wide transformations — pilots, sensitive projects, and ecosystem work
• Help enable the future HRBP role, shifting it from operational support toward strategic advisory
• Mobilize P&O to help transform work — identify transformation opportunities and manage AI-related disruption, in partnership with HRBPs, Portfolio Management, People Analytics, and Workforce Strategy
• Use Voices as a culture instrument — interpretation and action-planning support that turns listening into meaningful change

You are energized by

• Enabling others to lead change — coaching COEs, HRBPs, project teams, and senior sponsors rather than owning delivery yourself
• Navigating complexity and influencing through ambiguity, without relying on formal authority
• Designing frameworks and tools that scale, not one-off fixes
• Human-centered change — building genuine adoption and helping leaders anticipate and manage resistance
• Connecting the dots across organization design, culture, governance, and transformation

What you will bring to the team

• Deep organization design and operating model expertise — operating model design, spans and layers, capability-based design, and decision rights
• Fluency in a structured change-management methodology and adoption measurement — change readiness, sponsorship, manager enablement, and tracking adoption and impact
• Group Director-level credibility and facilitation skills, and the ability to influence through ambiguity
• A track record of building tools and frameworks — decision rights, ways of working, governance — that others actually adopt, and a data-informed approach to designing and measuring enablement
• Experience guiding high-stakes, cross-functional, enterprise-wide transformations
• A clear point of view on how AI is reshaping organizations and the nature of work
• Comfort holding a clear scope boundary: this role owns frameworks, enablement, strategic advisory, and targeted execution — not delivery of every change initiative, project management for all P&O work, final business decisions on structure, or HRBP business‑relationship ownership

What skills you will learn / experiences you might have

• Shape the operating model of a newly formed Center of Excellence at the center of CHANEL US’s people strategy
• Gain visibility to senior P&O and business leadership on the House’s most sensitive and high-priority transformations
• Partner directly with Global to evolve the House-wide approach to org design and change for the age of AI
• Grow as an enterprise change leader at the intersection of organization design, culture, and AI

Position Logistics

Based in New York City with hybrid work model – 3 days on-site minimum in New York City Minimum of 10 years of experience HR Change Enablement & Organizational design Bachelor’s degree or equivalent experience. A master’s degree is a plus. Equivalent experiences will be considered.

Compensation

The anticipated base salary range for this position is $150,000-$190,000. Other forms of variable pay [may/will] be offered for this position.

Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years. For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities worldwide. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.