SENIOR MANAGER, PAYROLL TRAINING

Compass Group USA; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Payroll Training to lead a dynamic team focused on enhancing payroll operations. This role involves developing training strategies to improve accuracy and efficiency while providing exceptional customer service. The ideal candidate will bring strong leadership skills and a passion for training, alongside a solid background in payroll processes. Join a forward-thinking organization committed to excellence and innovation in service delivery, where your expertise will play a crucial role in shaping the future of payroll training.

Qualifications

• 5+ years of training experience, preferably in payroll.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead payroll training operations and improve retention strategies.
• Develop training tools and materials for various departments.

Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Training Experience

Payroll Knowledge

Education

Bachelor’s Degree in Accounting or Finance

Tools

SAP

Time and Attendance Systems

Job description

Compass Group USA is the leading foodservice and support services company in the United States. With over 225,000 associates, Compass Group USA provides food and beverage services, cleaning and maintenance services, and other support services to a wide range of clients, including schools, hospitals, businesses, and sports and entertainment venues.

About the Job

Compass Group USA is seeking a Senior Manager, Payroll Training to lead and manage the Payroll Training and Development Team and Process. The successful candidate will be responsible for training and developing staff to improve accuracy and efficiency of payroll operations and systems, providing superior internal and external customer service, ensuring integrity, and increasing understanding of Compass payroll business processes.

Key Responsibilities:

1. Implement strategies to improve retention and reduce turnover annually.
2. Manage all aspects of payroll training operations in a complex environment.
3. Provide subject matter expertise for developing training tools.
4. Assist with documentation of system changes and their impact on training materials across departments.
5. Review and update training materials and tools for all system applications based on regulatory and process changes.
6. Provide training to department teams on topics such as new hire onboarding, system updates, and payroll regulations.
7. Train field managers on key topics including MySTAFF/MyRequests system, sector policies, compliance risks, and wage and hour regulations.
8. Maintain knowledge base articles and update information on payroll-related websites.
9. Coordinate the Summer Intern Program and department recruitment efforts.

Qualifications:

1. Bachelor’s degree from an accredited college or university, preferably in Accounting or Finance.
2. Minimum of 5 years of training experience.
3. Preferably 3+ years of payroll experience.
4. Proven track record in process reengineering to improve controls and efficiencies.
5. Strong leadership skills with a hands-on approach.
6. Excellent interpersonal, communication, and presentation skills.
7. Strong analytical and problem-solving skills.
8. Knowledge of SAP and Time and Attendance systems.
9. Flexibility to adapt in a changing environment and handle multiple tasks.
10. Willingness to work extended hours and under pressure as needed.
11. Passion for training and payroll functions.
12. Travel requirement: approximately 10-15%.