Senior Manager - Payments

Sia; Charlotte (NC); On-site; USD 150,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid parental leave

Job summary

Sia is a leading global management consulting group seeking a Senior Manager with Payments expertise. You will drive regulatory compliance, product strategy, and delivery for Payments projects in North America, collaborating with GTM and delivery teams.

The role requires deep knowledge of payments regulations, APIs, and security, plus experience guiding cross-functional teams and business development efforts to grow the Payments practice in the region.

Qualifications

• 9+ years of experience in a Payments related organization (Issuers, Acquirers, FinTech, or Payments roles).
• Bachelor’s degree in Finance, Business Management, or a related field is required; MBA preferred.
• Deep understanding of payments regulations and US financial services considerations.
• Strong knowledge of payments APIs, security best practices, and compliance metrics.
• Experience leading product implementations and drafting requirements and user stories.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Advise on US payment regulations affecting electronic transactions (credit, debit, ACH, BNPL, etc.).
• Interpret PCI DSS, KYC/ AML, PSD2, SOC 2, FATF, and related compliance needs for clients.
• Evaluate regulatory trends and develop compliance strategies for engagements.
• Support product strategy, pipelines, and roadmaps; contribute to high-level planning.
• Develop regulatory frameworks and internal policies aligned with best practices.
• Stay current with card network guidelines (Visa, Mastercard, AmEx).
• Enable delivery with project management best practices and Scaled Agile Framework.

Skills

Payments knowledge

Regulatory compliance

Product management

Project management

Stakeholder engagement

Communication

Microsoft Office

Agile tools

Regulatory trends

Education

Bachelor's degree in Finance or Business

MBA preferred

Tools

Jira

Confluence

Rally

ADO

Job description

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Financial Institutions have drastically changed over the last decade, driven by increased regulatory constraints, diverse competition inside and beyond traditional banking organizations, and emerging technologies reshaping long-standing ecosystems. Sia’s Financial Services Business Unit provides a comprehensive suite of core capabilities designed to address the diverse and evolving needs of our clients, enabling them to navigate complex challenges, seize new opportunities, and achieve their strategic objectives in an increasingly competitive and dynamic business environment.

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Strategy & Management Consulting

Financial Institutions have drastically changed over the last decade, driven by increased regulatory constraints, diverse competition inside and beyond traditional banking organizations, and emerging technologies reshaping long-standing ecosystems. Sia’s Financial Services Business Unit provides a comprehensive suite of core capabilities designed to address the diverse and evolving needs of our clients, enabling them to navigate complex challenges, seize new opportunities, and achieve their strategic objectives in an increasingly competitive and dynamic business environment.

Job Description

Role Overview

We are seeking a Senior Manager with experience in Payments, Professional Services and sector qualifications in Financial Services. This motivated leader will work closely with Sia go-to-market (\"GTM\") and delivery teams to win and deliver payments –related consulting projects. With support from Sia’s global network of subject-matter experts and client credentials, this individual will be a key contributor to the growth of Sia’s Payments’ Team especially in North America.

Key Responsibilities

• Provide expert guidance on U.S. payment regulations affecting electronic transactions including credit, debit, EBT, ACH, Prepaid, BNPL, Crypto Currencies, RTP, FedNow, mobile payments, and other payment types.
• Ability to understand and interpret PCI DSS, KYC and AML, PSD2, SOC 2, OFAC, FinCEN, and FATF regulations and impacts on clients
• Assess and interpret emerging regulatory trends, supervisory expectations, and enforcement actions to develop compliance strategies
• Support clients in new product strategy, creation of product pipelines, new product development, product requirements and user stories, product road maps, and high-level strategic planning
• Develop regulatory frameworks, compliance programs, and internal policies to align with industry best practices
• Stay abreast of VISA, MasterCard, American Express, and other Association guidelines and best practices
• Enable client delivery with project management best practices, particularly using the Scaled Agile Framework

Project & Client Management

• Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups
• Manage multiple consulting engagements, ensuring on-time and high-quality deliverables
• Provide status reporting of progress, dependencies, issues, risks and overall program health to Senior Management
• Lead cross-functional teams and collaborate with clients to drive project execution
• Drive business development by contributing to proposals, client presentations, and thought leadership

This job description is not intended to be all inclusive. Duties, responsibilities, and qualifications may be added, deleted, or modified at any time based on business needs.

Qualifications

• 9+ years of experience working in a Payments related organization (i.e. Issuer, Acquirer, FinTech, or Payments related role within your organization).
• Bachelor’s degree required in Finance, Business Management, or a related field from an accredited college/university is required , MBA is preferred
• Deep understanding of payments regulations and related issues affecting financial services organisations in the US.
• High level understanding of payments protocols (i.e. specifications and use of APIs), security best practices and standards, payments fraud, and compliance metrics and measures.
• Experience leading product implementations, developing requirements and user stories, and advising leadership on industry trends and best practices
• Excellent communication and stakeholder engagement skills, with the ability to convey complex concepts to senior executives.
• Project management skills, with experience overseeing payments initiatives and coordinating cross-functional teams.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

Preferred

• Experience working as a Product Manager within Financial Services and/or Payments organization
• Experience with the Scaled Agile Framework
• Experience using Agile Tools (i.e. Rally, Jira, Confluence, ADO, etc.)
• Masters in Business Administration or other equivalent Masters Degree in Payments or Financial field

Additional Information

Compensation & Benefits

Sia invests in total rewards that support how our people work, live, and grow.

Compensation

• Base Salary: $150,000–$155,000. Actual compensation within this range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by applicable law.
• Annual Performance Bonus
• Personal Sales Bonus (uncapped)

Benefits

• Medical, dental, and vision; company-paid life and AD&D; voluntary supplemental insurance and EAP
• 401(k) with company match and immediate vesting; HSA and FSA options
• College savings and student loan repayment programs
• Paid parental leave; generous PTO, nine company holidays, and one floating holiday
• Cell phone stipend; well-being and professional development programs

Benefits are subject to applicable plan terms and eligibility requirements.

Workplace Sia values in-person collaboration. When serving clients, consultants may be required to work onsite at a client location based on engagement needs. Between client engagements, consultants are expected to work from a Sia office or approved coworking location at least three days per week. Candidates should reside within a reasonable commuting distance of a Sia office or approved coworking location. Sia maintains offices and coworking arrangements across multiple U.S. markets, including New York City, Charlotte, Greater Seattle, San Francisco Greater Bay Area, Los Angeles, Houston, Atlanta, Baltimore, Chicago, Washington D.C.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. This position is not eligible for employment visa sponsorship now or in the future.

Our Commitment

At Sia, we believe in fostering a diverse, equitable, and inclusive culture where our employees and partners are valued and thrive in a sense of belonging.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.