Senior Manager -Patient Support Insights and Analytics

Novo Nordisk A/S; Plainsboro Township (NJ); On-site; USD 120,000 - 223,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k)

FSA

Tuition reimbursement

Employee assistance

Parental leave

Time off policy

Job summary

Novo Nordisk A/S in Plainsboro, NJ, seeks a Senior Manager, Patient Support Data Intelligence to lead analytics, data integrity and reporting across the NovoCare Patient Support Platforms. You’ll work with Commercial Insights, IT, Data Governance and external partners to optimize program performance and ensure compliance.

The role requires a strong background in data management, LAAD data and pharmaceutical analytics, with a focus on driving insights and improvements in patient support

Qualifications

• Bachelor’s degree required with a minimum of 8 years in data management and reporting; advanced degree preferred.
• Proficiency in relational databases, query languages, data integration tools and data visualization tools required.
• Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) required.
• Documented experience in change processes, e.g., IT projects.
• Excellent oral and written communication skills.
• 5 years pharmaceutical industry experience required
• Proven ability to monitor, track and develop programs and adhere to timelines
• Strong analytical skills with ability to translate data into insights and actionable recommendations

Responsibilities

• Connect with stakeholders on reporting requirements, report delivery and performance management.
• Optimize, visualize and automate program performance retrospectively and prospectively.
• Prepare simple and complex ad hoc analyses and advanced projections using additional software and programming.
• Liaise with vendors and corporate partners related to Patient Support reporting, data and database management.
• Identify work-process efficiencies across Patient Support and related Commercial Operations.
• Prepare reports/documentation to assist audits and inspections (internal and regulatory).
• Design, develop and manage tools to facilitate business processes.
• Serve as a superuser for the Patient Support programs database.
• Manage IT projects to upgrade safety systems in coordination with IT, Global Safety and Product Safety.
• Develop and manage project plans and timelines with stakeholders and partners.
• Maintain robust compliance, quality and privacy standards in handling customer information.
• Manage and monitor projects, including data feeds and troubleshooting; provide ongoing guidance.

Skills

Relational databases

Query languages

Data visualization tools

LAAD data

Change management

Communication skills

Pharma industry experience

Education

Bachelor's degree

Advanced degree preferred

Job description

Senior Manager -Patient Support Insights and Analytics

Facility: Market Access

Location: Plainsboro, NJ, US

About the Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The Senior Manager, Patient Support Data Intelligence is responsible for process improvement, technology, analytics and reporting initiatives across the NovoCare® Patient Affordability and Access Support Platform. Oversight, maintenance and ongoing enhancements related to the Patient Support Programs data sources and associated databases. Supporting initial and ongoing customer support and communication channels related to the NovoCare® Patient Support Programs. Management of relevant data sets include compliance and database information integrity, program tracking, metrics, analysis and reporting. Establishes an operational approach along with systems and documented procedures and processes to ensure appropriate operational execution.

Relationships

This position reports to the Associate Director, Patient Support Program Analytics. Other key relationships include interactions with Commercial Insights & Analytics, Information Technology, Data Governance, Brand Teams, Market Access, Finance and other NNI and global stakeholders. External relationships include relations with external consultants, patient support service providers and organizations.

Essential Functions

• Connect with stakeholders on reporting requirements, report delivery and overall performance management
• Optimization, visualization and automation of program performance, both retrospectively and prospectively
• Preparation of simple and complex ad hoc analyses and advanced projections by use of additional software and programming
• Liaise with and/or manage vendors and corporate partners related to Patient Support reporting, data and database management as appropriate
• Helps identify work-process efficiencies across Patient Support and any relevant Commercial Operations
• Prepare reports and other documentation to assist with audits and inspections, both internal and by regulatory authorities
• Design, develop and manage tools which are being used to facilitate business processes
• Serve as a superuser for the Patient Support programs database
• Manage IT projects in coordination with IT, Global Safety and Product Safety Management to upgrade and improve the functioning of various safety systems
• Develop and manage project plan and timeline; ensure full alignment across internal and external stakeholders and partners
• Maintain robust compliance, quality and privacy standards in handling customer information and programs
• Manage and monitor ongoing projects, tasks and ensures pull through of work requests including (not limited to): Manage Inbound and Outbound vendor data feeds. Program Troubleshooting: Provide ongoing support, insight and guidance regarding current program/operational status by way of daily interactions and weekly status calls
• Provides guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations).

Qualifications

• A bachelor’s degree required with a minimum of 8 years of experience in data management and reporting; advanced degree preferred
• Proficiency in relational databases, query languages, data integration tools and data visualization tools required
• Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) required
• Documented experience in successful handling of change processes, in e.g., IT projects
• Excellent oral and written communication skills.
• 5 years pharmaceutical industry experience required
• Proven ability to monitor, track and develop programs and adhere to timelines
• Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations

The base compensation range for this position is $ 120,300 to $ 222,600. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.