Senior Manager -Patient Support Insights and Analytics

Novo Nordisk; Plainsboro Township (NJ); On-site; USD 120,000 - 223,000; Full time

Job summary

Novo Nordisk is seeking a Senior Manager, Patient Support Data Intelligence to lead analytics, data integration and reporting for the NovoCare Patient Support Programs. The role drives performance insights, data integrity and process improvements across multiple data sources and databases.

You will oversee analytics, reporting, and vendor coordination, ensuring compliant handling of customer information while delivering actionable insights for program optimization. 0-10% travel may be required.

Qualifications

• Bachelor’s degree required; 8+ years in data management and reporting; advanced degree preferred.
• Proficiency with relational databases, query languages and data visualization tools.
• Experience with LAAD data and pharmaceutical data environments.
• Proven change management experience in IT projects.
• Excellent oral and written communication skills.
• 5 years pharma industry experience required.
• Proven ability to monitor, track and develop programs with timelines.
• Proven experience developing data visualization tools.
• Strong analytical skills translating data into insights.

Responsibilities

• Connect stakeholders on reporting requirements and performance management.
• Automate and visualize program performance; develop projections and analyses.
• Prepare ad hoc analyses and projections using additional software.
• Liaise with vendors and partners on reporting, data and database management.
• Identify work-process efficiencies across Patient Support and Commercial Operations.
• Prepare audits and regulatory documentation.
• Design tools to facilitate business processes.
• Serve as a superuser for Patient Support databases.
• Manage IT projects to upgrade safety systems; coordinate with IT and stakeholders.
• Develop project plans and timelines; ensure alignment with stakeholders.
• Maintain compliance, privacy and quality in handling customer information.
• Manage ongoing projects and vendor data feeds; provide status insights.

Skills

Communication skills

Data analysis

Program tracking

Change management

Adherence to timelines

Reporting insights

Customer data handling

Education

Bachelor's degree

Advanced degree preferred

Tools

Relational databases

SQL

Data visualization tools

Job description

About The Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

About The Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight. We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision‑making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our ‘test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real‑world results. We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The Senior Manager, Patient Support Data Intelligence is responsible for process improvement, technology, analytics and reporting initiatives across the NovoCare® Patient Affordability and Access Support Platform. Oversight, maintenance and ongoing enhancements related to the Patient Support Programs data sources and associated databases. Supporting initial and ongoing customer support and communication channels related to the NovoCare® Patient Support Programs. Management of relevant data sets include compliance and database information integrity, program tracking, metrics, analysis and reporting. Establishes an operational approach along with systems and documented procedures and processes to ensure appropriate operational execution.

Relationships

This position reports to the Associate Director, Patient Support Program Analytics. Other key relationships include interactions with Commercial Insights & Analytics, Information Technology, Data Governance, Brand Teams, Market Access, Finance and other NNI and global stakeholders. External relationships include relations with external consultants, patient support service providers and organizations.

Essential Functions

• Connect with stakeholders on reporting requirements, report delivery and overall performance management
• Optimization, visualization and automation of program performance, both retrospectively and prospectively
• Preparation of simple and complex ad hoc analyses and advanced projections by use of additional software and programming
• Liaise with and/or manage vendors and corporate partners related to Patient Support reporting, data and database management as appropriate
• Helps identify work-process efficiencies across Patient Support and any relevant Commercial Operations
• Prepare reports and other documentation to assist with audits and inspections, both internal and by regulatory authorities
• Design, develop and manage tools which are being used to facilitate business processes
• Serve as a superuser for the Patient Support programs database
• Manage IT projects in coordination with IT, Global Safety and Product Safety Management to upgrade and improve the functioning of various safety systems
• Develop and manage project plan and timeline; ensure full alignment across internal and external stakeholders and partners
• Maintain robust compliance, quality and privacy standards in handling customer information and programs
• Manage and monitor ongoing projects, tasks and ensures pull through of work requests including (not limited to): Manage Inbound and Outbound vendor data feeds. Program Troubleshooting: Provide ongoing support, insight and guidance regarding current program/operational status by way of daily interactions and weekly status calls
• Provides guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations).

Physical Requirements

0-10% overnight travel required

Qualifications

• A bachelor’s degree required with a minimum of 8 years of experience in data management and reporting; advanced degree preferred
• Proficiency in relational databases, query languages, data integration tools and data visualization tools required
• Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) required
• Documented experience in successful handling of change processes, in e.g., IT projects
• Excellent oral and written communication skills.
• 5 years pharmaceutical industry experience required
• Proven ability to monitor, track and develop programs and adhere to timelines
• Proven experience developing successful data visualization tools
• Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations

The base compensation range for this position is $ 120,300 to $ 222,600. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long‑term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex‑able vacation policy and parental leave policy. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long‑term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.