Senior Manager – Patient Operations

Option 1 Staffing Services, Inc.; San Francisco (CA); Remote; USD 110,000 - 130,000; Full time

Job summary

A staffing services company is seeking a Senior Manager – Patient Operations to lead a team that supports patients throughout their care journey. The role involves optimizing operations, coaching staff, and delivering data-driven insights to improve patient outcomes. Candidates should possess a Bachelor’s degree and a minimum of 5 years of management experience, along with strong Excel and analytical skills. This position is remote with a salary range of $110,000 – $130,000.

Qualifications

• Minimum 5 years of management experience required.
• Strong knowledge of patient operations and care.
• Experience in leading teams and driving performance.

Responsibilities

• Lead and optimize patient operations team.
• Analyze operational workflows for efficiency.
• Deliver strategic recommendations to executives.

Skills

Management skills

Strong Excel skills

Knowledge of prior authorizations

SQL exposure

Education

Bachelor’s Degree

Job description

Senior Manager – Patient Operations

Direct Hire

REMOTE – San Francisco, CA

$110,000 – $130,000

As the Senior Manager of Patient Operations, you’ll lead in shaping and optimizing how to support patients throughout their entire care journey. In this pivotal role, you’ll manage a fast-growing team dedicated to delivering exceptional, consistent service at every touchpoint. You’ll combine strategic vision, operational mastery, and a deep understanding of patient needs to elevate both outcomes and experiences.

Responsibilities:

• Assemble, guide, and inspire a team of patient experience specialists
• Foster growth through coaching, skill-building, and tailored development plans
• Analyze core operational workflows to uncover areas for enhanced efficiency
• Spearhead improvement projects that eliminate friction and deliver measurable value
• Establish and track KPIs to ensure team accountability and progress
• Deliver data-driven insights and strategic recommendations to executive stakeholders
• Act as the ultimate escalation resource for sensitive or complex patient issues
• Celebrate team achievements that contribute to elevated patient experiences

Qualifications:

• Bachelor’s Degree
• Minimum 5 years of management experience
• Knowledge of prior authorizations
• Strong Excel skills
• Exposure to SQL is a plus!

We are an equal opportunities employer and welcome applications from all qualified candidates.