Senior Manager, Patient Engagement Accounts

WebMD, LLC.; United States; On-site; USD 120,000 - 130,000; Full time

Job summary

WebMD Ignite, a division of WebMD and Internet Brands, seeks a Manager of Account Management to lead a high-performing team focused on customer retention, growth, and satisfaction for Patient Engagement clients. Travel with Account Managers to engage key decision makers and influencers.

Develop staff, consult on best practices, and drive revenue growth across a full product suite. The role requires strong experience in program strategy, client relationships, and revenue management, with a focus

Qualifications

• Bachelor's degree in a business-related field is required.
• Master's degree preferred.
• At least five years experience in health, account or sales management; or equivalent.
• Two years or more experience building and managing high-performance teams.

Responsibilities

• Attract, retain and develop qualified, high performing staff to serve as relationship managers for specified accounts.
• Provide consultation to clients on program best practices and industry developments.
• Manage client billing, revenue and activity forecasting, performance guarantees, and renewals.
• Provide regular reports to clients on budget, timelines, activity and strategic plans.
• Monitor delivery to ensure contract requirements and client expectations are met.
• Develop and oversee client work-plans with Client Service teams.
• Coordinate with vendor partners as needed to meet client goals.

Skills

Staff leadership

Client relationship management

Revenue forecasting

Budget management

Project management

Education

Bachelor's degree in business-related field

Master's degree preferred

5+ years health/account/sales management

Experience leading high-performance teams

Tools

CRM software

Time tracking system

Expense reporting tools

Job description

WebMD Ignite, a division of WebMD and Internet Brands, seeks a Manager of Account Management to lead a high-performing team focused on customer retention, growth, and satisfaction for Patient Engagement clients. Travel with Account Managers to engage key decision makers and influencers.

Develop staff, consult on best practices, and drive revenue growth across a full product suite. The role requires strong experience in program strategy, client relationships, and revenue management, with a focus