Senior Manager Patient Access Services

Banner Health Corporate; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Banner Boswell Medical Center seeks a Senior Manager for Acute Patient Access Services to lead the admissions team with a focus on superior customer service and efficient workflow. This role oversees scheduling, on-call coverage, coaching, and performance evaluations, while driving KPIs and ensuring compliance across patient access functions.

The ideal candidate will have 4+ years of supervisory experience in healthcare financial services, a relevant degree, and the ability to align staffing

Qualifications

• Four or more years of supervisory experience in hospital patient access or related financial services.
• Knowledge of patient financial services processes, including registration, verification, counseling and cashiering.
• Experience with budgets, staffing and on-call scheduling.

Responsibilities

• Oversee daily operations of designated registration areas to deliver high-quality service.
• Mentor, train and evaluate Patient Financial Services staff; drive development and succession planning.
• Manage cash flow and financial controls, including point-of-service activities and authorizations.
• Develop and monitor departmental budget, staffing plans and schedules within guidelines.
• Lead process improvements and onboarding of new hires to ensure consistent performance.

Skills

Supervisory experience

Healthcare operations

Leadership

Communication

Education

Bachelor's degree in Accounting or Finance

Tools

Microsoft Office

Job description

Primary City/State: Sun City, Arizona Department Name: Admitting-Hosp Work Shift: Day Job Category: Revenue Cycle Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Senior Manager, Acute Patient Access Services for Banner Boswell Main Admitting will lead their team by example and ensures the team is providing superior customer service, will be responsible for the workflow of the shift, reporting, team engagement, creating and maintaining the team schedules and on call coverage. This individual will select, onboard, educate, train, coach and develop new hires as well as conduct performance evaluations throughout the year. They will develop leaders and team members by providing routine feedback and clear individual and team expectations and goals. They will take ownership of key performance indicators for their facility by meeting/exceeding their own set goals as well as holding their team accountable for their results.

The successful candidate will have at least 4 years of supervisory experience and knowledge of patient financial services, or financial service processes. Degree preferred. Schedule is typically Monday - Friday day hours but will need to flex schedule at times based on the department needs and/or to meet with night shift staff, etc. Leadership On Call rotation also required. The Senior Manager is a great advancement opportunity into a leadership role in healthcare. At Banner Health, our Patient Access team is committed to the growth and development of our team members. This has resulted in many successful promotions into positions of greater scope and responsibility.

We also have a robust education platform, reimbursement for nationally recognized certifications and financial incentives for performance. So join us on our journey to make health care easier, so life can be better.

Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

CORE FUNCTIONS

1. Under direction of PAS Sr. Director and/or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.
2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.
3. Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
4. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
5. Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.
6. Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.
7. Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
8. Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.
9. Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams. The internal customers include hospital-based physicians and all hospital departments. The external customers include patients, physicians, general public, third party payors and vendors. Has management responsibility for the department 24/7. This position has responsibility for multiple fast paced, high volume departments which include multiple functions within a single facility.

Responsible for Expense Budget of $500K to $2.5M.

MINIMUM QUALIFICATIONS

• Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor’s degree in Accounting or Finance or related field or equivalent work experience.
• Four or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills.
• Requires advanced mathematical skills.
• Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS and Medicare, along with knowledge of medical terminology.
• Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems.
• Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software.
• Must have effective human relations and interpersonal skills, with conflict resolution abilities.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• CHAM certification preferred.
• Strong abilities in patient financial services database use and reporting.
• Additional related education and/or experience preferred.

EEO STATEMENT: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

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