Senior Manager, Partner Support Optimization – Apple Services

Apple Inc.; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An innovative company seeks a Senior Manager to lead Partner Support Optimization. This role involves developing people and processes that align with a growing global partner portfolio. You will drive operational excellence through transformation initiatives, ensuring a world-class partner support experience. Collaborate with multi-functional teams to implement digital solutions and performance measurement frameworks. If you are passionate about leading high-performing teams and enhancing partner operations, this opportunity is perfect for you.

Qualifications

• 7+ years in operations strategy or partner management within tech or digital services.
• 3+ years leading high-performing teams in global environments.

Responsibilities

• Lead the Partner Support Optimization team to enhance partner outcomes.
• Oversee vendor/BPO management for scalable resourcing models.

Skills

Operations Strategy

Partner Management

Workforce Planning

Team Leadership

Transformation Initiatives

Communication Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Operations

Bachelor's Degree in Engineering

Tools

Lean Six Sigma

Workforce Planning Systems

Performance Analytics

Job description

Senior Manager, Partner Support Optimization – Apple Services

Austin, Texas, United States Software and Services

Add to Favorites Senior Manager, Partner Support Optimization – Apple Services

Description

Lead and inspire the Partner Support Optimization team by developing people, processes, and performance systems that scale with a growing global partner portfolio.Define and implement the vision for Partner Support, integrating digital solutions, process design, automation, and global workforce strategy aligned with business objectives.Oversee workforce planning and vendor/BPO management to ensure a scalable, cost-effective resourcing model.Drive operational excellence through centralized initiatives that enhance efficiency, simplify support models, and improve partner outcomes.Collaborate multi-functionally with Product, Engineering, Business Process Optimization, Regional Operations, and Support teams to deliver a world-class partner support experience.Lead large-scale transformation initiatives, managing change across technologies, regions, and functions.Develop and implement performance measurement frameworks to assess impact, improve service delivery, and drive continuous improvement.Build and maintain strong internal and external partnerships, serving as a trusted advisor on partner support operations and scalability.Leadership & StrategyDemonstrable ability to lead high-performing, innovative teams and drive enterprise-level transformation across partner or platform ecosystems.Strong strategic approach with a demonstrated ability to connect big-picture vision with operational execution.Skilled communicator and influencer with a track record of engaging multi-functional leaders and teams across global organizations.

Minimum Qualifications

• 7+ years of experience in operations strategy, partner management, or workforce planning within tech, FinTech, or digital services.
• 3+ years leading and developing high-performing teams in global, matrixed environments.
• Proven track record in managing transformation initiatives, B2B partner support, and platform-integrated operations.
• Experience overseeing large-scale vendor or BPO partnerships.
• Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience).

Preferred Qualifications

• Lean Six Sigma, or related certifications.
• Familiarity with workforce planning systems and performance analytics.
• Experience in the payments or financial services industry.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Add to Favorites Senior Manager, Partner Support Optimization – Apple Services