Senior Manager, Partner Success

Independence Pet Group; Massachusetts; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Wellness day off

Pet friendly office environment

Commuter benefits

Group pet insurance

Job summary

Clarus seeks a Sr. Manager – Customer Success to own a strategic partner function, drive adoption, retention, and growth across a portfolio, and lead a high-impact team. The role may be remote or hybrid with possible on-site collaboration in major US cities.

The candidate will shape scalable partner success programs, leverage CRM insights, and work across Product, Engineering, Marketing, and Sales to optimize outcomes.

Qualifications

• Experience in partner success, technology accounts, or strategic partnerships in SaaS or tech.
• Ability to lead through ambiguity and drive cross-functional initiatives.
• Excellent executive communication and ability to influence varied audiences.

Responsibilities

• Lead strategic partner engagements with high-value partners and translate goals into success plans.
• Advise on Clarus technology use cases, integrations, analytics, and data-driven workflows.
• Own portfolio health using CRM signals and performance data to guide interventions.
• Coordinate with Product, Engineering, Marketing, and Sales to align priorities and GTM.
• Develop and evolve the partner success operating model, playbooks, and metrics.
• Coach and grow Partner Success team members and define KPIs and capabilities.
• Create executive-ready QBR materials and partner narratives with Marketing and Sales.
• Leverage AI tools to analyze trends and generate scalable enablement content.
• Communicate partner themes to senior stakeholders to inform product readiness.

Skills

Partner success

Technical account management

Channel enablement

Strategic account management

Education

College degree

Tools

CRM platforms

Data analytics tools

Job description

At Clarus, we are harnessing intelligence to propel pet health towards a brighter, smarter, more connected future. A future where information flows freely across caregivers & care environments, insights are more instant and actionable, and financial decisions are empowered.For us, that future starts by fundamentally changing how pet insurance operates. We’re engineering systems that decomplexify coverage and facilitate reimbursement, so more pets can get the care they deserve.Our team of pet industry veterans and passionate pet people come from across the tech and health continuums. Together, we’re openly challenging industry convention in service of creating totally new possibilities. Which is why our culture is built on the values of curiosity, entrepreneurship, humility and fierce collaboration.Clarus is a subsidiary of Doubtless. At Clarus, we are harnessing intelligence to propel pet health towards a brighter, smarter, more connected future. A future where information flows freely across caregivers & care environments, insights are more instant and actionable, and financial decisions are empowered.For us, that future starts by fundamentally changing how pet insurance operates. We’re engineering systems that decomplexify coverage and facilitate reimbursement—so more pets can get the care they deserve. Our team of pet industry veterans and passionate pet people come from across the tech and health continuums. Together, we’re openly challenging industry convention in service of creating totally new possibilities. Which is why our culture is built on the values of curiosity, entrepreneurship, humility and fierce collaboration.Job Summary:Clarus is seeking a Sr. Manager – Customer Success where you'll own the success, performance, and evolution of a strategic partner success function and portfolio, with accountability for partner adoption, retention, growth outcomes, team capability and scalable partner success strategies and operating practices.This role may be remote or hybrid. Hybrid candidates may be based near Clarus on-site locations in New York, Chicago, or Boston. Some travel may be required for team meetings, customer visits, partner meetings, and industry events.Job Location: Remote – USAMain Responsibilities:Lead strategic partner engagements across a portfolio of high-value or technically complex partners, translating business goals into success plans with clear milestones, adoption measures, revenue growth outcomes, and scalable best practices.Serve as a trusted advisor on Clarus technology use cases, integrations, analytics implementations, and data-driven workflows; independently diagnose partner needs and guide partners toward scalable solutions.Own ongoing portfolio health management, using engagement signals, CRM insights, partner feedback, and performance data to identify risk, prioritize interventions, drive retention and expansion opportunities, and inform scalable improvements to partner success programs.Drive cross-functional alignment with Product, Engineering, Marketing, and Sales by synthesizing partner insights and influencing strategic priorities, roadmap decisions, and go-to market effectiveness.Establish and continuously evolve the partner success operating model, including playbooks, enablement assets, operating rhythms, success metrics, and best practices that raise the capability of partners and internal teams beyond individual account execution.Lead, coach, and develop Partner Success team members, establishing performance expectations, building team capability, and driving organizational effectiveness.Establish team goals, operating metrics, and performance standards, using data-driven insights to guide resource allocation, prioritize investments, and improve partner success outcomes.Own partner enablement, adoption, and loyalty strategy across the partner success portfolio, ensuring effective execution through the Partner Success team.Establish portfolio health management frameworks, prioritize team interventions based on risk and opportunity, and ensure execution of action plans with measurable success criteria.Build success plans, executive-ready QBR materials, and partner growth narratives in close collaboration with Marketing and Sales.Use AI tools, CRM insights, and partner data to analyze trends, synthesize feedback, and produce scalable enablement content.Communicate partner themes to senior internal stakeholders in clear, actionable terms and influence improvements to partner experience, product readiness, and go-to-market execution.Basic Qualifications:Advanced partner success, technical account management, channel enablement, or strategic account management experience in a technical or SaaS environment, including responsibility for complex cross-functional initiatives and strategic partner outcomes.Demonstrated ability to lead through ambiguity, set strategic priorities, drive cross-functional initiatives, and influence outcomes across multiple stakeholders and teams without direct authority.Strong executive communication, consultative discovery, and active listening skills with the ability to influence technical and non-technical audiences.Familiarity with CRM systems, partner health metrics, relevant technology platforms, and data-informed success planning.Excellent written communication skills, including the ability to produce executive-ready materials, partner narratives, and scalable enablement content.Experience leading, coaching, and developing team members in a customer-facing, partner success, account management, or related environment.College degree preferred or equivalent relevant experience.Experience:12+ years in partner success, channel enablement, technical account management, or strategic account management in SaaS or a technical business environment, preferably in human or veterinary health technology.Technically fluent and comfortable discussing data pipelines, APIs, data integrations, analytics workflows, and data warehouse architecture with partners who operate in these systems.Experience leading partner success programs, teams, or portfolios with accountability for adoption, retention, expansion, and measurable growth outcomes.Ability to use AI tools and data insights to identify trends, improve partner workflows, and create value for marketing, data, and operations teams.Strong ability to communicate across levels, adjusting register from data engineer to executive while maintaining clarity and credibility.MarTech, AdTech, InsurTech, HealthTech, or veterinary SaaS background preferred; experience across system integrator, technology, or channel partners is a plus.Compensation:National base pay range: $124,900 - $156,124 per year. Chicago base pay range: $137,390 - $171,736 per year. New York base pay range: $149,880 - $187,349 per year.This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is eligible for bonus. Base pay is one part of a total rewards package that includes the benefits listed below.Interview Technology Notice:Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.Text Messaging Notice:If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”#LI-RemoteAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)Interview Technology Notice:Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.By continuing with the interview, you consent to this use.Text Messaging Notice:If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.You may opt out of text communications at any time by replying “STOP.”