Senior Manager, Order-to-Cash

Relativity; Springfield (IL); Hybrid; USD 138,000 - 208,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentives

Job summary

Relativity seeks a Senior Manager, OTC to lead global billing operations across all revenue streams, ensuring completeness, accuracy, and scalable processes with strong internal controls.

You will leverage AI and automation with Zuora, Salesforce, and related systems, mentor a high-performing team, and partner with Finance, Legal, Deal Strategy, IT, Product, and GTM to scale globally.

Qualifications

• 10+ years of progressive experience in Billing Operations, OTC, or Revenue Operations.
• At least 3 years in a people management role.
• Deep expertise in global billing operations and multi-currency environments.
• Hands-on with Zuora Billing; working knowledge of Salesforce.

Responsibilities

• Oversee end-to-end global billing operations across geographies and revenue streams.
• Establish global billing standards focused on completeness, accuracy, and timeliness.
• Evolve and maintain scalable billing processes with defined controls.
• Support SOX controls for billing operations and ensure audit readiness.
• Lead cross-functional partnerships with Revenue Accounting, Legal, Deal Strategy, IT, Product, and Finance.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree/experience preferred

Tools

Zuora Billing

Salesforce

Job description

Posting Type

Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.

Job Description and Requirements

Global Billing OperationsOversee end-to-endglobal billing operations including contract setup, invoice generation,andbilling adjustments,leading to payment application and reconciliation across all geographies and revenue streamsEstablish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cyclesEnsure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization modelsStrong knowledge of AR operations at a governance level, working withintheOTCteam to ensure end-to-end efficient processParticipate in month-end close entries, reconciliations, and status tracking

Process Design

,

Controls

& SystemsEvolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy with regular review cycles to ensure alignment with business models and regulatory requirementsAssist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-readyAssist with maintaining billing metrics to proactively monitor activity and identify areas to addressServe as a key point of contact for internal and external OTC audit related requestsLeverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention,and improve scalability

Cross-Functional Partnership & Leadership

Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs,and order flows translate accurately and systematically to accounting systemsPartnerwithIT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launchPartner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirementsLead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a strong focus on teamwork

Qualifications

10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management roleDeep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environmentsStrong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworksHands-on proficiency with Zuora Billing; working knowledge of Salesforce,anda strong willingness to learn the existing billing logic and processesDemonstrated experience owning SOX controls for billing or OTC functions in a public company environmentFamiliarity with AI tools to drive improvements and efficient processingStrong cross-functional experience at all levels, with a focus on teamwork, collaboration,and driving best practicesExperience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)Experience leading billing operations team across multiple geographiesParticipated in periodic accounting closes, adhering to deadlinesAccounting degree/experience preferred

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values:$138,000 and $208,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

• Budget Management
• Communication
• Leadership
• Program Management
• Project Management
• Risk Management
• Stakeholder Management
• Strategic Planning
• Team Leadership
• Vendor Management