Senior Manager, Order-to-Cash

Relativity; North Carolina; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is hiring a Senior Manager of OTC to lead global billing operations across revenue streams, ensuring accuracy and scalability in a complex multi-product environment.

You will drive process design, controls, and AI-enabled improvements across Zuora, Salesforce, and related systems, partnering with IT, Revenue, Legal, and Deal Strategy to enable seamless billing.

Qualifications

• 10+ years in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role.
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments.
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes.
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment.
• Familiarity with AI tools to drive improvements and efficient processing.
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices.
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring).
• Experience leading billing operations team across multiple geographies.
• Accounting degree/experience preferred.

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams.
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles.
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models.
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process.
• Participate in month-end close entries, reconciliations, and status tracking.
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability.
• Cross-functional partnership with Revenue Accounting, Legal, and Deal Strategy to ensure contract terms translate to accounting systems.
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch.
• Lead, mentor, and develop a high-performing team; build organizational capacity for scale with a focus on teamwork.
• Lead billing operations across multiple geographies and support periodic accounting closes.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree

Tools

Zuora Billing

Salesforce

Job description

Job OverviewThe Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

Posting TypeRemote/Hybrid

Job OverviewThe Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.

Job Description And Requirements

Global Billing Operations

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy with regular review cycles to ensure alignment with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-ready
• Assist with maintaining billing metrics to proactively monitor activity and identify areas to address
• Serve as a key point of contact for internal and external OTC audit related requests
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a strong focus on teamwork

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations team across multiple geographies
• Participated in periodic accounting closes, adhering to deadlines
• Accounting degree/experience preferred

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$138,000 and $208,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required SkillsBudget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management