Senior Manager, Order Support (Remote)

Acuity Brands; Atlanta (GA); Remote; USD 120,000 - 182,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive operational excellence and mentor teams in a supportive, remote work environment. This role offers the chance to influence cross-functional initiatives while fostering career growth. With a focus on data-driven decision-making and excellent communication, you will lead complex teams and identify operational efficiencies. If you're ready to take your career to the next level and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Remote Work Flexibility

Qualifications

• 5+ years of experience in customer-facing roles with leadership experience.
• Proven success in leading complex, customer-facing teams.

Responsibilities

• Lead performance of two high-volume regional teams.
• Mentor front-line representatives focusing on growth.

Skills

Leadership

Data Analysis

Communication Skills

Customer Experience

Education

Bachelor’s Degree in a Related Field

Tools

CRM Platforms

Workflow Systems

Job description

Employer Industry: Industrial Technology

Why consider this job opportunity:
- Salary up to $181,200.00
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the United States
- Supportive and collaborative work environment
- Chance to lead and influence cross-functional initiatives while driving operational excellence

What to Expect (Job Responsibilities):
- Lead the performance of two high-volume, complex regional teams
- Manage high-stakes escalations and resolve issues quickly and decisively
- Mentor front-line representatives, focusing on excellence and growth
- Identify operational inefficiencies and partner with leadership to improve them
- Prepare to lead other managers or regions as the department grows

What is Required (Qualifications):
- 5+ years of related experience in customer-facing roles, including 2+ years of people leadership
- Proven success leading operationally complex, customer-facing teams
- Data-driven mindset with the ability to analyze KPIs and implement improvements
- Excellent written and verbal communication skills to influence stakeholders
- Available to travel based on business needs

How to Stand Out (Preferred Qualifications):
- Experience in B2B order support, manufacturing, or distribution environments
- Familiarity with commercial lighting, electrical distribution, or adjacent industries
- A Bachelor’s degree in a related field
- Experience leading change initiatives and creating structure in ambiguous environments
- Proficient with workflow systems, CRM platforms, and modern customer experience tools

#IndustrialTechnology #Leadership #RemoteWork #CareerGrowth #CustomerExperience

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