Senior Manager, Operational Excellence

Conduent; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Conduent, Inc. is seeking an experienced Manager of Operational Excellence to lead enterprise improvement initiatives from problem definition to sustained execution.

The role emphasizes objective assessment, root-cause analysis, governance, and operating-model design to realize tangible value across complex programs. The position requires strong cross-functional leadership, project management, and communication skills, with Lean Six Sigma Black Belt certification preferred and PM certification a

Qualifications

• Graduate degree or bachelor-level education in any field.
• Proven experience as a Manager in Operational Excellence or similar role.
• Excellent analytical and problem-solving skills.
• Ability to lead cross-functional teams and manage projects.
• Strong verbal and written communication skills.
• Lean Six Sigma certifications are a plus; Black Belt preferred.

Responsibilities

• Leads enterprise operational improvement from problem definition through execution and measurement.
• Performs root-cause analysis, governance, and operating-model design to deliver measurable value.
• Governs playbooks, workflows, RACIs, and escalation paths for scalable delivery.
• Translates findings into actions, owners, checkpoints, and adoption measures.
• Partners with senior leaders to develop business cases and executable plans.
• Evaluates readiness, ROI, and operating impact of transformation initiatives.

Skills

Analytical skills

Problem solving

Cross-functional leadership

Project management

Communication skills

Education

Bachelor's degree or equivalent

Lean Six Sigma Black Belt

Project Management Certification

Job description

Responsibility:

Leads enterprise operational improvement from problem definition through sustained execution. Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.

• Enterprise problem solving: Leads cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
• Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance.
• Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
• Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff.
• Executive decision support: Partners with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans.
• Transformation and capability enablement: Evaluates readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability.
• Client Sentiment: Provides independent support and feedback to Clients on Business challenges to deliver a Conduent Consultancy proposition

Requirements:

• Graduate Diploma, Bachelor' s Degree, Post Graduate Diploma, or Professional Degree in any field
• Proven experience as a Manager, Operational Excellence or similar role
• Excellent analytical and problem-solving skills
• Ability to manage and lead cross-functional teams
• Strong project management skills
• Excellent verbal and written communication skills
• Relevant certifications such as Lean Six Sigma, Project Management Certification is a plus
• Lean Six Sigma Black Belt certification is preferred