Senior Manager, Omnichannel Commercialized Solutions

9005 CVS Pharmacy, Inc.; Woonsocket (RI); On-site; USD 83,000 - 183,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a Senior Manager, Omnichannel Commercialized Solutions to define and execute the omnichannel strategy related to digital order journey, customer tools, education, and clinical support.

This role interfaces with digital product, engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.

Qualifications

• 5+ years of experience in healthcare strategy, consulting, technology, or product/business development.
• 2+ years of experience leading and developing colleagues.
• 3+ years of experience in business case development, roadmaps or bringing technology solutions to life.
• Travel up to 10% of time, on an as needed basis.

Responsibilities

• Lead diagnosis, solution development, and planning of strategic initiatives.
• Develop strategic perspective on enterprise opportunities, including market sizing and risks/benefits.
• Partner with technology teams to implement novel solutions for pharmacy teams.
• Define success metrics, measurement frameworks, and validation plans for programs.
• Develop evidence packages for stakeholders and prospective partners.
• Lead pilot evaluations and support program scaling and client growth.
• Craft executive-ready stories and recommendations for leadership.
• Lead and motivate a team of colleagues, setting direction and priorities.
• Conduct quantitative analyses to answer critical business questions.

Skills

Healthcare strategy

Management consulting

Product management

Leadership

Business development

Healthcare technology

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Omnichannel Commercialized Solutions, will be responsible for defining and executing our omnichannel commercialized solutions strategy as it relates to digital order journey, customer tools and education, and clinical support. An aptitude for using data and insights to inform strategy, a passion for the customer and clinical experiences, and bringing easy-to-use solutions to life is essential to the role. Engaging and inspiring a small team and building strong partnerships across many cross-functional colleagues are also key components to success. The Senior Manager, Omnichannel Commercialized Solutions, will be required to interface with various stakeholders including digital product, digital engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.

Responsibilities

• Leading the diagnosis, solution development, and planning of multiple new strategic initiatives that incorporate the company’s assets and delivery methods
• Developing strategic perspective on an existing or a new enterprise pharmacy opportunity (e.g., high-potential products and services) including sizing and assessing the markets, identifying risks/benefits of opportunities, and recommending clinical growth strategies
• Partnering with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and managing the ongoing success of these solutions
• Define success metrics, measurement frameworks, and outcomes validation plans before program launch to ensure impact can be accurately assessed.
• Develop evidence packages that demonstrate clinical, operational, and financial value for internal stakeholders, clients, and prospective partners.
• Lead pilot evaluation activities, generating credible proof points that support program scaling, commercialization, and client growth.
• Developing a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team
• Leading and motivating a team of junior colleagues by setting direction and prioritizing work, developing skills and competencies needed to succeed, and ensuring deliverables and timelines are met
• Scoping and managing quantitative analyses that will yield critical answers to the questions at hand – or providing feedback to a junior team member
• Morphing between the role of “player” or “coach” depending on what is needed at that time to accomplish results, with an emphasis on “coach”

Required Qualifications

• 5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product or business development
• 2+ years of experience leading and developing colleagues
• 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
• Travel - Ability to travel up to 10% of time, on an as needed basis

Education

Bachelor's degree required

Pay Range

The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 09/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.