Manager, Specialty Digital Patient Innovation

CVSHealth; Pennsylvania; Hybrid; USD 60,300 - 132,600; Full time

Job summary

CVS Health is hiring a Manager for the Specialty Pharmacy Digital Patient Innovation team to drive digital priorities across order placement, cart/checkout, cost and coverage journeys and self‑service tools.

You will collaborate with digital product, engineering, specialty operations, legal and privacy to bring roadmap items to market, define problems, build business cases and manage development pipelines while leveraging data and customer feedback for continuous improvement.

Qualifications

• 5+ years in healthcare strategy, management consulting, healthcare tech, product management or business development.
• Strong analytical and problem‑solving skills.
• Proven ability to turn data into actionable insights.

Responsibilities

• Define discovery and problems for the digital patient journey.
• Build business cases using data to show patient and business value.
• Define high‑level North Star experience based on problems to solve.
• Prioritize capabilities among digital initiatives across the business unit.
• Collaborate with digital product, engineering, design, legal, compliance, IT and ops.
• Provide leadership readouts before and after production.
• Monitor data, insights and feedback to guide product iterations.

Skills

Healthcare strategy

Management consulting

Healthcare technology

Product management

Business development

Education

Bachelor's degree or equivalent work experience

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager on the Specialty Pharmacy Digital Patient Innovation team will help to innovate and drive digital priorities including new and existing Specialty patient experiences, the order placement journey, the cart and checkout journey, the cost and coverage journey, the order status journey, including self-service tools in an effort to provide efficient and clear information digitally to our customers. This individual will cross-collaborate with multiple stakeholder groups including digital product and engineering, Specialty operations, legal and privacy, and leadership to bring roadmap items to market including defining the problems to solve and project vision, building business cases, outlining detailed requirements, and managing the development pipeline across stakeholder groups. This person will be responsible for leveraging data and customer feedback to develop continuous improvement ideation for projects in varying stages of development. To be successful, this individual will need to learn and understand specialty pharmacy processes and workflow, demonstrate flexibility to support rapid adjustments to in-flight projects when required, and ability to work collaboratively with various stakeholder groups.

Responsibilities include

• Complete discovery efforts and clearly define problems to solve within the Specialty digital patient journey
• Build detailed business cases for new or enhanced digital capabilities by utilizing data to ensure both patient and business value in alignment with our OKRs
• Define high-level North Star experience based on validated problems to solve
• Help define how the capability and/or feature should be prioritized amongst other digital efforts across the business unit
• Work in partnership with various stakeholder groups including digital product, engineering, design, legal and compliance, IT, and operations to gain alignment
• Provide leadership readouts both pre- and post-production to gain alignment and feedback
• Monitor and review data and insights, customer feedback, and other analyses related to in-flight digital products and recommending steps forward when issues arise

Required Qualifications

• 5+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, product or business development
• Strong analytical and problem-solving skills
• Proven ability to consolidate and interpret operational data into actionable insights
• Travel - Ability to travel up to 10% of time, on an as needed basis

Preferred Qualifications

• 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
• Experience in working in a matrixed environment with multiple stakeholder groups, project management, and collaboration with cross-functional teams
• Proficiency in tools supporting data analysis and reporting (Tableau or similar)

Education

Bachelor's degree or equivalent work experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical coverage, dental coverage, vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.