Senior Manager, Omnichannel Commercialized Solutions

Partners in Digital Health; Northern (KY); Hybrid; USD 83,000 - 183,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Manager, Omnichannel Commercialized Solutions, to define and execute strategy for digital order journeys, customer tools, and clinical interventions as part of the Health100 vision. You will lead a small, cross-functional team and partner with product, technology, operations, analytics, and leadership to deliver customer-focused, scalable solutions.

The role requires strong data and insights capabilities, strategic thinking, and the ability to translate market

Qualifications

• 5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product or business development.
• 2+ years of experience leading and developing colleagues
• 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
• Travel - Ability to travel up to 10% of time, on an as needed basis

Responsibilities

• Define and execute omnichannel commercialized solutions strategy relating to digital order journey, customer tools and education, and clinical intervention.
• Engage and inspire a small team and build partnerships across cross-functional colleagues.
• Lead market research, competitive assessments, and opportunity evaluations to identify customer needs and growth opportunities.
• Develop and maintain business cases, value propositions, and evidence packages for stakeholders and partners.
• Define success metrics, measurement frameworks, and outcomes validation plans prior to launch.

Skills

Healthcare strategy

Team leadership

Business case development

Travel

Education

Bachelor's degree

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Omnichannel Commercialized Solutions, will be responsible for defining and executing our omnichannel commercialized solutions strategy as it relates to digital order journey, customer tools and education, and clinical intervention to support the Health100 vision. An aptitude for using data and insights to inform strategy, a passion for the customer and clinical experiences, and bringing easy-to-use solutions to life is essential to the role.

Engaging and inspiring a small team and building strong partnerships across many cross‑functional colleagues are also key components to success. The Senior Manager, Omnichannel Commercialized Solutions, will be required to interface with various stakeholders including digital product, digital engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.

Responsibilities include:

STRATEGY & OPPORTUNITY DEVELOPMENT

• Lead market research, competitive assessments, and opportunity evaluations to identify customer and client needs, emerging trends, market opportunities, and strategic growth areas, translating insights into actionable business recommendations.
• Develop strategic perspectives on new and existing clinical intervention opportunities including market sizing, risk‑benefit assessment, commercial viability, and recommendations for sustainable growth strategies.
• Influence strategic priorities and investment decisions through data‑driven analyses, opportunity sizing, business case development, and executive‑level recommendations.
• Lead the diagnosis, solution development, and planning of strategic initiatives that leverage enterprise assets, capabilities, and delivery models to create clinical, operational, financial, and customer value.
• Develop and maintain business cases, value propositions, and evidence packages that quantify and demonstrate customer, client, clinical, operational and financial impact for internal stakeholders, clients, and prospective partners.

PILOT EVALUATION & VALUE REALIZATION

• Define success metrics, measurement frameworks, and outcomes validation plans prior to launch to ensure program effectiveness and business impact can be accurately measured and evaluated.
• Lead pilot design, measurement, and evaluation activities generating credible proof points and insights that support program optimization, scaling, commercialization, and client growth.
• Monitor and optimize product and program performance post‑launch leveraging customer, clinical, operational and financial performance data to assess effectiveness, validate outcomes, and maximize value realization.
• Identify opportunities to improve outcomes and maximize value proactively recommending and implementing enhancements based on performance insights, customer feedback, market dynamics, and evolving business needs.
• Create and execute continuous improvement plans to drive sustained growth, scalability, customer and client satisfaction, and business impact throughout the product and program lifecycle.

EXECUTION, INFLUENCE & LEADERSHIP

• Partner cross‑functionally with product, technology, operations, analytics, clinical, and business stakeholders to design, implement, and manage innovative solutions that improve patient experiences, operational effectiveness, and long‑term business outcomes.
• Scope, lead, and review complex quantitative and qualitative analyses that generate critical insights, answer key business questions, and support strategic decision‑making.
• Develop compelling executive‑level narratives, recommendations, and presentation materials that synthesize findings across multiple initiatives into clear, concise, and actionable recommendations for senior leadership.
• Lead, motivate, and develop high‑performing team members by setting direction, prioritizing work, providing coaching and feedback, building capabilities, and ensuring deliverables are completed with excellence and on time.
• Operate effectively as both a strategic leader and hands‑on contributor flexing between player and coach roles as business needs require, with a strong emphasis on coaching, mentoring, and team development.

Required Qualifications

• 5+ years of experience in healthcare strategy, management consulting, healthcare technology, health management, product management, product or business development
• 2+ years of experience leading and developing colleagues
• 3+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
• Travel- Ability to travel up to 10% of time, on an as needed basis

Education

Bachelor's degree required

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Great benefits for great people

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.