Senior Manager of Store Facilities

Houchens-Food-Group,-Inc.; Delafield (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Houchens-Food-Group, Inc. is seeking a Senior Manager of Store Facilities to lead the facilities maintenance operation across HFG Retail Holdings.

The role reports to the Director of Facilities and oversees a network of technicians, dispatch, and vendors to ensure uptime, safety, and service quality. Responsibilities include staffing, budget oversight, maintenance strategy, and continuous improvement in store facilities throughout the organization.

Responsibilities

• Lead, coach, and develop Facilities Maintenance Technicians, supervisors, dispatch personnel, and other assigned team members.
• Oversee the maintenance dispatch operation to ensure work orders are prioritized, assigned, communicated, and completed.
• Maintain technician coverage and workload balance across the retail footprint.
• Establish and manage minimum service level standards (SLAs) for response and completion based on priority and impact.
• Maximize store and critical equipment uptime with timely response and resolution.
• Manage technician hours to budget, including productive hours, travel, overtime, and workload.
• Monitor open and aged work orders and ensure timely completion and documentation.
• Establish expectations for quality workmanship and first-time resolution; reduce repeats and callbacks.
• Ensure timely, professional communication and high customer service from the Facilities team.
• Manage third-party vendors when needed, and support preventive maintenance programs.
• Partner with the Director of Facilities on staffing, budgets, maintenance strategy, and continuous improvement.

Job description

Description

Senior Manager of Store Facilities

Department: HFG Store Development / Facilities
Reports To: Director of Facilities
Scope: All HFG Retail Holdings

Position Overview

The Senior Manager of Store Facilities reports to the Director of Facilities and is responsible for the day-to-day leadership and performance of HFG’s facilities maintenance operation across all retail holdings.

This position leads the Facilities Maintenance Technician network and dispatch function with responsibility for store uptime, service-level performance, technician productivity, labor management, quality of work, and customer service. The Senior Manager ensures maintenance needs are addressed safely, efficiently, and within established budget and service expectations.

Key Responsibilities

• Lead, coach, and develop HFG’s Facilities Maintenance Technicians, supervisors, dispatch personnel, and other assigned team members.
• Oversee the maintenance dispatch operation to ensure work orders are properly prioritized, assigned, communicated, and completed.
• Maintain appropriate technician coverage and workload balance across HFG’s retail footprint.
• Establish and manage minimum service level standards (SLAs) for response and completion based on priority and business impact.
• Maximize store and critical equipment uptime by ensuring urgent maintenance issues receive timely response and resolution.
• Manage technician hours to budget, including productive hours, travel, overtime, workload, and overall labor utilization.
• Monitor open and aged work orders and hold the team accountable for timely completion and accurate documentation.
• Establish expectations for quality workmanship and first-time resolution, reducing repeat repairs and callbacks.
• Ensure store operators receive timely, professional communication and a high level of customer service from the Facilities team.
• Manage third-party vendors when internal resources are unavailable or outside expertise is required.
• Support preventive maintenance programs and identify recurring facility or equipment issues requiring corrective action.
• Partner with the Director of Facilities on staffing, budgets, maintenance strategy, capital needs, and continuous improvement.

Performance & Reporting

The Senior Manager will maintain regular reporting for the Director of Facilities and leadership, including:

• SLA compliance
• Response and completion times
• Store/critical asset uptime
• Open and aged work orders
• Technician hours vs. budget
• Overtime and travel hours
• Technician productivity
• Repeat repairs and callbacks
• Preventive maintenance completion "` } <`` compute> ODE OD \/ ``^">

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