Senior Manager of Software Engineering: Observability

Jack Henry & Associates, Inc.; United States; On-site; USD 140,000 - 220,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks a Senior Manager of Observability Engineering to shape enterprise observability across a multi-cloud footprint. You will mentor a high-performing team, drive OpenTelemetry adoption, and partner across engineering to deliver proactive telemetry and robust SLIs/SLOs.

The role focuses on transitioning from legacy tools to a unified observability stack, including IaC-driven pipelines, cost-aware tooling, and security-conscious DevSecOps practices.

Qualifications

• Seven years in cloud/hybrid datacenter ops, platform engineering, or enterprise software development with focus on IaC and observability.
• Four or more years of direct people management leading engineering teams and setting strategic direction.

Responsibilities

• Talent Leadership & Team Development: recruit, mentor Senior/Staff Observability Engineers and leads, promote data-driven culture.
• Enterprise Observability Vision: roadmap for enterprise observability, integrate OpenTelemetry ecosystem.
• Architectural Oversight & GCP Migration: define standards for multi-cloud, ensure visibility for workloads migrating to GCP.
• Financial & Tooling Governance: manage vendor relations, licensing, and cloud telemetry spend.
• Technology & Platform Governance: Advocate Observability-as-Code, OpenTelemetry adoption, hybrid roadmaps.
• Operational Excellence & SLO Frameworks: implement meaningful SLIs/SLOs, improve MTTD/MTTR.
• Capacity & Telemetry Forecasting: plan telemetry data needs and budget resources for platform initiatives.
• Security & DevSecOps Integration: ensure telemetry pipelines meet compliance and data protection standards.
• Industry Leadership: represent Jack Henry at technology summits and conferences.

Skills

IaC & Observability

People Management

Cloud & Hybrid Ops

OpenTelemetry

Leadership & Strategy

Budget & Governance

Education

Bachelor's degree in CS/IT/Engineering

Tools

ArgoCD

GitOps

Terraform

Ansible

OpenTelemetry

Prometheus

Grafana

ELK/OpenSearch

Datadog

Dynatrace

Job description

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Enterprise Information Technology (EIT) organization is expanding, and we are seeking a Senior Manager, Observability Engineering to define and execute our enterprise-wide observability vision. In this strategic leadership role, you will transition our organization beyond reactive monitoring to build a proactive, telemetry-driven engineering organization across our large-scale multi-cloud and co-location footprint.

Working closely with senior technology leadership, cross-functional IT teams, and business units, you will establish modern observability standards for our hybrid cloud datacenter model. A primary focus of this position will be scaling and guiding a high-performing team of engineers dedicated to full-stack visibility, telemetry instrumentation, and actionable insights during our architectural modernization and migration of legacy on-premises workloads into Google Cloud Platform (GCP).

Strategic Mission & Organizational Impact

• Engineering & People Leadership: Build, mentor, and empower a high-performing engineering organization while driving a cultural shift toward proactive, data-driven observability across all of IT.
• Everything as Code: Lead the adoption of repository-led management across public and private cloud environments to establish consistent, version-controlled observability pipelines, dashboards, and alerting rules while eliminating configuration drift.
• Engineering over Toil: Empower teams to heavily leverage Infrastructure as Code (IaC) and Observability as Code (OaC) to automate instrumentation and establish smooth "paved roads" for product engineering teams.
• Telemetry-Driven Architecture: Shift operational paradigms from siloed component monitoring to full-stack, user-centric observability-leveraging metrics, logs, and distributed traces to establish meaningful SLIs, SLOs, and proactive alerting.
• Modernization & Cloud Migration: Partner across engineering organizations to integrate deep visibility, performance optimization, and telemetry frameworks into legacy service re-architecting and GCP redeployments.

Location & Sponsorship Notice

This position may be worked remotely within the United States, with the exception of California.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Talent Leadership & Team Development: Direct, recruit, and mentor Senior/Staff Observability Engineers and technical leads. Champion a blameless, data-driven culture, set strategic objectives, and actively guide professional career development across the team.
• Enterprise Observability Vision: Lead the strategic roadmap for enterprise observability, transitioning Jack Henry from fragmented legacy tools to an integrated, OpenTelemetry-native telemetry ecosystem.
• Architectural Oversight & GCP Migration: Drive observability requirements and instrumentation standards into the multi-cloud architecture, ensuring deep visibility into workloads migrating from on-premises datacenters to GCP.
• Financial & Tooling Governance: Manage vendor relationships, enterprise licensing, and cloud telemetry spend. Optimize data retention policies and ingestion costs across GCP and hybrid environments to balance visibility with financial efficiency.
• Technology & Platform Governance: Serve on Architecture and Technology Review Committees to advocate for Observability-as-Code standards, OpenTelemetry adoption, hybrid cloud roadmaps, and platform engineering best practices.
• Operational Excellence & SLO Frameworks: Partner with product engineering leaders to implement meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs), drastically improving Mean Time to Detection (MTTD) and Resolution (MTTR). May perform other duties assigned.
• Capacity & Telemetry Forecasting: Forecast infrastructure and storage needs for high-cardinality telemetry data, manage departmental resource allocation, and budget for major platform initiatives.
• Security & DevSecOps Integration: Partner with security teams to ensure all telemetry pipelines, audit logs, and automated deployments adhere to strict regulatory compliance and data protection standards.
• Industry Leadership: Stay ahead of industry shifts in OpenTelemetry, platform engineering, and enterprise observability by representing Jack Henry at key technology summits and conferences.

What you'll need to have:

• Minimum of 7 years of experience in cloud/hybrid datacenter operations, platform engineering, or enterprise software development, with a strong focus on Infrastructure as Code (IaC) and Observability.
• Minimum of 4 years of direct people management experience leading engineering teams, managing technical performance, and driving organizational strategy.

What would be nice for you to have:

• Bachelor's degree in Computer Science, Information Technology, or Engineering.
• Relevant cloud certifications (e.g., Google Cloud Certified Professional Cloud Architect or Associate Cloud Engineer preferred).
• Experience managing tech leads and senior engineering managers, as well as managing vendor partnerships and departmental tooling budgets.
• Proficiency in modern delivery tooling such as ArgoCD, GitOps, Terraform, and Ansible.
• Familiarity with SQL/NoSQL database performance diagnostics and telemetry.
• Hands-on leadership experience with enterprise observability tools and standard stacks: OpenTelemetry (OTel), Prometheus, Grafana, ELK/OpenSearch, Datadog, Dynatrace, or similar.
• Deep expertise in enterprise telemetry strategy, including high-cardinality metrics management, distributed tracing, automated root-cause analysis, and SLO/SLI governance.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.