Senior Manager of Physical Therapy

DuPage Medical Group LTD; United States; On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption & surrogacy support

Job summary

Duly Health & Care is seeking a Senior Manager of Physical Therapy to oversee 10+ clinics. You will lead the PT/OT department, drive process improvements, manage productivity and budgets, and support hiring and onboarding.

This role partners with the Director of PT/OT to enhance patient care and operational excellence across all sites. Based in the United States, you will oversee site supervisors, coordinate centralized scheduling, and ensure compliance with policies and regulations.

Qualifications

• Experience driving process improvements within a PT/OT department.
• Strong leadership and people management skills.
• Ability to manage budgets and support department productivity.

Responsibilities

• Develops and implements processes to foster relations between physicians, staff, and administration.
• Promote PT/OT department across Duly with strong internal collaboration.
• Oversee onboarding for new practices and referral processing with measurable goals.
• Standardize referral and ordering instructions for compliance and efficiency.
• Coordinate hiring and training of PT/OT technicians and front-end staff.
• Oversee centralized scheduling and ensure Epic access for therapy services.
• Lead quarterly chart audits and bi-annual staff trainings.
• Manage department budget planning and monthly reporting.

Skills

Process improvement

Team management

Budget management

Hiring & onboarding

Epic/EMR proficiency

Education

Bachelor’s degree in Physical Therapy

PT license (Illinois)

Tools

Epic EMR

Microsoft Office

Job description

Duly Health & Care is looking for a Senior Manager of Physical Therapy to oversee 10+ clinics. They are responsible for process improvement, maintaining & improving productivity & financial obligations per site, hiring, onboarding, & supporting assigned clinics. At Duly Health & Care, you are supported to do your best work & make a meaningful impact every day. In this role, rou will be part of a collaborative, clinician-led team that works as one & puts patients at the center of everything we do. With a connected network of providers, care teams, & services across primary & specialty care, surgery centers, imaging, lab, & therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, & help improve the experience & outcomes for every patient we serve. This position will be on a team of 4 in which report to the Director, Physical & Occupational Therapy Elizabeth Rodgers. This position will oversee & manage the Physical & Occupational Therapy Site Supervisors & work with the Ancillary Services Manager to oversee Centralized Scheduling for the department. The PT Sr. Manager must have the ability to prioritize multiple tasks; to work effectively in both independent & team environments; to work at many levels within the Duly organization; to be organized with attention to detail & follow though; to have excellent computer skills; possess diplomacy & strong interpersonal skills; have an ability to problem solve, think creatively & possess a strong sense of urgency. Scope will include supporting all Duly PT locations & services; interfacing with Duly internal departments to understand & help resolve any performance problems; planning, throughout the department. The Physical Therapy Senior Manager ensures work is accomplished in accordance with Duly policies & external government laws & state regulations.

Benefits:

• Comprehensive Medical, Dental, & Vision benefits Healthcare navigation assistance.
• No cost Mental Health benefit
• Employer provided Life & Disability insurance.
• $5,250 Tuition Reimbursement per yr.
• Immediate 401(k) match.
• 40 hrs paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay
• Financial benefit for adoption & surrogacy for non-physician team members once eligibility requirements are met.

Essential Duties & Responsibilities:

Develops, directs & implements as overseen by the Director, Physical & Occupational Therapy, processes designed to Foster positive relations between contracted & employed Duly physicians, their administration & clinical staff & the Duly PT/OT Department. Promote all aspects of the PT/OT Department throughout the Duly organization by: Strengthening relationships with internal Duly administrative departments. Understanding the ‘end-to-end’ business processes. Developing & implementing an on-boarding handbook & referring process for newly acquired Duly physician practices with measurable goals & objectives. Implementing the on-boarding process & transitioning new practices from ‘Day 1 launch’ through provision of all appropriate therapy requirements by transferring all prior referral relationships to Duly. Updating & refining the current referral & ordering instructions, including patient instructions, & evolving the current process to achieve full compliance by all referring practices. Acting as a liaison between Clinic Managers & the Dir. of PT/OT. Managing all Clinic Managers in daily clinical operations, individual performance in their assigned role as "CM" including performing or delegating training, mentoring, & coaching. Using reporting tools measuring schedule utilization & direct units/hour Developing strategies to maximize PT's productivity. Work with Clinic Managers to educate new staff, coach under-performing staff, & execute Performance Improvement Plans when necessary. Resolving all Epic/EMR processes including incorporating all patient information into Epic, standardizing documentation & adjusting all templates as necessary for maximum efficiency & compliance Coordinating, with Clinic Managers, quarterly chart audits for all staff therapists & providing twice yearly documentation in-services In collaboration with Clinic Managers, oversee hiring & training of new PT & OT technicians; review, refine & standardize on-boarding checklists, orientation checklists & technician competencies Working with the Ancillary Services Manager & Scheduling Supervisor to oversee the Centralized Scheduling staff & the scheduling process for the whole of the PT/OT Department. Ensure schedulers have tools necessary to ensure access to therapy services are no limited due to barriers within Epic. Collaborate with the Scheduling Supervisor for any coaching or performance improvement needed for this staff. In collaboration with Lead Receptionists, oversee hiring & training of all front end staff; review, refine & standardize on-boarding checklists & orientation resources & competencies Streamlining front end operations from ‘check-in’ to ‘check-out’ of a patient experience such that all clinics are utilizing the same workflow. Documenting all project development activity using a spreadsheet based tool & communication with Director, Clinic Managers, Staff Therapists & support staff. Managing the PT/OT department customer survey process, including use of FOTO, both for patient & physicians, & reporting results. Utilizing customer feedback data to determine areas of consideration & implementing changes & process improvement as needed. Managing & maintaining a pro-active flow of communication within the department including feedback from the Director & referring physicians & updates on projects & initiatives. Attending monthly managers’ meetings; presenting updates on projects and initiatives Assisting the Director in the PT/OT Department annual budget process. Maintaining files & records according to Duly, & HIPAA guidelines as appropriate & as relevant Participating in professional development through continuing education Demonstrating competence in applicable professional skills. Performing other duties as assigned Knowledge Skills & Abilities: Ability to assess processes & develop appropriate departmental & Duly procedures, documentation requirements, & outcomes. Deep understanding of relationships between the PT/OT Dept., Duly Physician, the clinical & administrative teams. Attention to detail & follow-through Problem solving, lateral thinking & reasoning skills. Communication skills Customer Focus: Demonstrates excellence in customer service & satisfaction levels for internal & external customers. Achieved by having knowledge of & conforming to customer requirements by identifying, understanding & meeting these requirements Interpersonal Skills: Seeks to understand before being understood through effective listening & sensitivity to others needs & concerns Results Orientation: Focuses self & others on achieving quality & financial outcomes in a responsive timely manner Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions. Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing. Diversity: Values the worth of others & respects diverse points of view. Promotes support & team work within & across departments Engenders Trust: Provides appropriate resources, direction, & accountability. Allows employees to identify & resolve work issues through empowerment Mentoring/Employee Development: Develops employees in a positive manner – maintaining & building self esteem & confidence & competence – helping employees achieve their maximum potential & contribution Change Agent: Provides vision & planning to reach goals. Addresses concerns in forthright manner & welcomes innovation & new approaches to reach new heights in service & quality. Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, & cultivating relationships. Has keen understanding of industry & trends Personal Job Competence: Performs core responsibilities of position efficiently & effectively within parameters of organization policies, procedures & external governmental agencies.

EDUCATION and / or CERTIFICATION/LICENSURE:

Bachelor’s degree in Physical Therapy Current PT/OT license in the state of IL Demonstrated computer skills including Microsoft Word, PowerPoint, & Excel

EXPERIENCE:

3-5 years’ experience in PT Management, preferably including Marketing responsibilities

The compensation for this role includes a base pay range of $92,000-$139,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, & internal equity. Additional compensation may be available through shift differentials, bonuses, & other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.