Senior Manager of Implementations

HCA Healthcare; Columbia Township (MO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Life insurance

Job summary

The Senior Manager of Implementations at HCA Healthcare leads implementation teams to deliver Revenue Cycle Point Solutions for new and existing clients. The role partners with IT&S, Project Services, Operations Leadership, and Client Management to ensure successful deployments from kickoff to completion.

Candidates should bring strong program management skills, experience with healthcare revenue cycle operations, and the ability to manage multiple projects across client accounts.

Qualifications

• Bachelor's degree in Business Administration or other comparable field.
• Minimum 5 years of relevant experience.
• 2-6 years experience managing multiple projects and programs, preferably in a healthcare revenue cycle environment.

Responsibilities

• Act as business owner to ensure successful implementations of new revenue cycle clients and services.
• Collaborate with IT&S, Project Services, SME, Operations Leadership, Client Management and Staff.
• Manage detailed assessment of client practices and needs.
• Oversee mapping of client Health Information Systems to Revenue Cycle Point Solutions.

Skills

Project management

Healthcare revenue cycle

Stakeholder collaboration

Leadership

Education

Bachelor's Degree in Business Administration

Job description

This position is incentive eligible.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

The Senior Manager of Implementations position requires solid communication and customer service skills to lead implementation teams as well as to interface with clients. The Sr. Manager of Implementations must have strong management skills, understanding of healthcare revenue cycle and a keen ability to operate both strategically and tactically. The Sr. Manager must be results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done.

What you will do in this role:

• Act as the business owner to ensure successful implementations of new revenue cycle clients and new services provided to existing clients into the Parallon Business Performance Group Revenue Cycle Point Solutions. Accomplish this through:
• Actively collaborating with representatives from IT&S, Project Services, Revenue Cycle Point Solutions Subject Matter Experts, Operations Leadership, Client Management team members and Staff.
• Managing detailed assessment of current practices and business needs of the client
• Overseeing the proper mapping of client Health Information Systems to the respective Revenue Cycle Point Solutions technology needed to facilitate successful service delivery to client
• Overseeing formal client education related to Revenue Cycle Point Solutions services to be delivered
• Facilitating client kick-off processes and weekly implementation meetings/calls through to project completion
• Acting as the escalation point for implementation decision making, issues and risks
• Overseeing the client acceptance and parallel testing process during implementation
• Working with Revenue Cycle Point Solutions Client Relations Management team to ensure a smooth transition to the assigned Client Manager and Strategic Account Executive.
• Act as the leader for the Revenue Cycle Point Solutions Implementation team by:
• Authoring implementation toolkits, approving initial implementation schedules and negotiating with internal and external stakeholders when implementation schedule changes are requested.
• Facilitating Client Workbook process and version control
• Collaborating with Project Services to ensure project timelines are established, managed to and when necessary adjusted through internal and client collaboration.
• Collaborating with Operations teams to ensure staffing is appropriately allocated to ensure client performance expectations can me met/exceeded.
• Collaborating with IT&S implementation leadership to ensure staffing for the project is appropriate
• Having a keen knowledge and industry understanding of the services Revenue Cycle Point Solutions provides to clients including:
• Medicaid Eligibility and Patient Advocacy Services
• Early Out Self Pay Collections
• Bad Debt Collections
• Third Party Liability Services
• Insurance/BPO Services
• Moderate travel will be required.
• Adheres to and supports organizational standards, policies, and procedures.
• Adheres to Code of Conduct.
• Performs other duties as assigned.

Qualifications

• Bachelors Degree in Business Administration or other comparable Bachelor’s Degree.
• Equivalent work experience may substitute educational requirements.
• Minimum 5 years of relevant experience.
• 2-6 years experience managing multiple projects and programs to successful completion, preferably in a healthcare revenue cycle environment
• Experience with large-scale system implementations preferred.
• Healthcare revenue cycle operations experience preferred.

Benefits

OR Scheduling, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."‑ Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.