Senior Manager of Global Business Development Strategy & Operations

Commercetools; Boston (MA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

100% premiums covered for medical, den

Generous time off package

Monthly health membership & phone stip

401K match + professional development

Remote first / flexible hours

Job summary

Commercetools is seeking a Senior Manager, Global BDR Function & Operations to lead and scale our BDR organization across AMER, EMEA, and APAC. You will report to the CMO and drive predictable enterprise pipeline growth through global outbound motions, standardized playbooks, and hands-on leadership of the global BDR team.

You will partner with RevOps and Marketing to define SLAs, measure funnel velocity, optimize tools (Salesforce, Outreach, Gong, LinkedIn), and deliver data-driven metrics to

Qualifications

• 5+ years in B2B SaaS Business Development
• Hands-on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent data, conversation intelligence)
• Proven track record leading distributed BDR/SDR organizations across AMER, EMEA or APAC
• Experience partnering with Marketing Leadership to convert demand into qualified enterprise opportunities
• Experience in enterprise eCommerce, headless commerce, or digital experience software

Responsibilities

• Lead and scale the BDR organisation across AMER, EMEA, and APAC.
• Report to the CMO and drive enterprise pipeline growth with global outbound motions and standardized playbooks.
• Lead global BDR function aligned with demand generation campaigns and brand initiatives.
• Partner with RevOps and Marketing to define SLAs, funnel velocity, lead scoring, and inbound strategies.
• Own global team metrics and provide data-driven reporting to executive leadership.
• Manage regional BDR teams and foster high‑performance leadership.
• Design and maintain a single global BDR playbook for multi‑channel outreach.
• Collaborate with People to support onboarding and structured certification milestones.
• Work with RevOps to optimize tool adoption and AI-driven workflow efficiencies across Salesforce, Outreach, Gong, LinkedIn, 6sense.

Skills

BDR leadership

Global team leadership

Data-driven reporting

AI aptitude

Sales strategy

Cross-functional collaboration

Marketing alignment

Tools

Salesforce

Outreach

Salesloft

Gong

Chorus

LinkedIn Sales Navigator

6sense

Clay

Job description

• As our Senior Manager, Global BDR Function & Operations, you will lead and scale our Business Development Representative (BDR) organisation across AMER, EMEA, and APAC
• Reporting directly to the Chief Marketing Officer (CMO), you will serve as a functional leader on the Marketing Leadership Team, driving predictable enterprise pipeline growth by implementing global outbound motions, standardizing playbooks, and being hands‑on with the global BDR team
• Serve as the global functional lead for business development, partnering directly with the CMO to align the BDR function with overall demand generation campaigns, brand initiatives, and corporate pipeline targets
• Partner with RevOps and Marketing to define, monitor, and optimize global Marketing–BDR SLAs, including funnel velocity, lead scoring models, speed‑to‑lead benchmarks, and inbound conversion strategies
• Own global team metrics against weekly discovery and qualified opportunity targets, providing direct, data‑driven reporting to executive leadership
• Manage regional BDR teams fostering high‑performance leadership standards
• Own global team retention strategies, structuring quality‑weighted compensation frameworks and clear career pathways
• Design, implement, and maintain a single global BDR playbook covering inbound and outbound architecture, multi‑channel messaging (email, phone, social), and objection handling
• Partner with the People team to support onboarding and enablement programs globally, incorporating formal certification milestones and structured peer-shadowing
• Collaborate with RevOps to optimize tool adoption, AI potential and workflow efficiencies across Salesforce, Clay, Outreach, Gong/Chorus, LinkedIn Sales Navigator, and 6sense/intent data platforms

Benefits

• 100% covered premiums for medical, dental, and vision insurance for you, dependents, and spouse/partner
• Generous time off package including PTO, parental leave, company holidays, sick time, and volunteer time off
• Monthly health membership and phone stipend
• Compensation benefits including 401K company match and an annual professional development stipend
• Flexible, family‑friendly working hours - we are a remote first company

You’re a creative problem‑solver who is wired to find solutionsYou confidently dive into complex challenges and have a talent for making them simple for othersAI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your roleYour curiosity drives you to constantly grow and contribute to an environment of trust and teamwork5+ years in B2B SaaS Business DevelopmentHands‑on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent data, conversation intelligence)Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the workProven track record leading distributed BDR/SDR organizations or managing regional team leads/managers across AMER, EMEA, or APACDemonstrated success partnering directly with Marketing Leadership (CMO/VPs) to convert marketing demand into qualified enterprise sales opportunitiesExperience in enterprise eCommerce, headless commerce, composable platforms, or digital experience software