Senior Manager of Field Consulting

State of Indiana; Indianapolis (IN); On-site; USD 61,000 - 74,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holidays

Education reimbursement

Group life insurance

Free parking

LinkedIn Learning access

Job summary

The State of Indiana is seeking an experienced Senior Manager to lead the Field Consultant team within the Indiana Child Support Bureau. You will manage statewide relationships with County Prosecutors and Clerks, guiding policy and practice for the IV‑D program and ensuring alignment with federal performance metrics.

With 10+ years in a related role, you will oversee staff training, county visits, and project initiatives, presenting outreach materials to partner agencies and acting as a subject

Qualifications

• Experience with Title IV-D is required.
• Demonstrated team leadership in government, human services, or legal environments.
• Strong understanding of child support program operations.
• Ability to think strategically and manage multiple priorities.
• Excellent communication and relationship-building skills.
• Proven ability to represent programs at professional conferences or public forums.
• Capacity to delegate, manage stakeholders, and drive program goals.

Responsibilities

• Lead statewide Field Consultant team and maintain county partner relationships.
• Provide guidance on child support policies, practices, and program expectations.
• Conduct county visits and training for Prosecutor and Clerk staff.
• Monitor county performance and coordinate program reviews.
• Serve as SME for CSB and ISETS projects and participate in implementation activities.
• Represent the program at conferences, meetings, and stakeholder events.

Skills

Title IV-D experience

Team leadership

Child support operations knowledge

Strategic thinking

Communication skills

Public speaking / conference presence

Project management

Job description

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services:

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon ourMVPfoundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision: Every child in Indiana thrives in a safe, loving, forever home.

Role Overview:

The Indiana Child Support Bureau is seeking an experienced and strategic Senior Manager to lead our Field Consultant team. Reporting directly to the Department Director of Communications, this leader will oversee the staff responsible for maintaining strong communication channels and productive working relationships with County Prosecutors and County Clerks - critical partners in the Indiana Title IV-D Program.

Key outcomes for this role are:

• Lead, guide, and develop a statewide team of Field Consultants responsible for direct engagement with county partners.• Maintain and strengthen collaborative relationships with County Prosecutors, County Clerks, and DCS offices regarding child support issues.
• Serve as regional supportive advisors by providing guidance on child support policies, practices, and program expectations.
• Conduct county visits; deliver new worker training and refresher training for Prosecutor and Clerk staff; review policies and procedures; and assist with county-level questions.
• Provide training and guidance related to ISETS, UIFSA, intrastate cases, and child support policy.
• Monitor county performance as it relates to state program goals and Federal Performance Measures, and coordinate county self‑assessment reviews.
• Support the Security Team by assisting with IRS Safeguard county inspections and IV‑D County Recertification training.
• Serve as subject matter experts (SMEs) for CSB and ISETS projects, contributing to requirements sessions, project meetings, and implementation activities.
• Present outreach material to partner agencies and assist the Federal Initiative Liaison with statewide outreach efforts.
• Exercise sound judgment in making decisions affecting the statewide IV‑D Program, maintaining a strategic, big‑picture perspective.
• Delegate and escrow issues as necessary to ensure timely resolution and program alignment.
• Represent the Indiana IV‑D Program at major conferences, meetings, and stakeholder events.

The salary for this position traditionally starts at $67,314.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Establish, monitor, and implement long-range objectives and specifying the strategies, KPIs, and actions to achieve them.
• Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
• Interpret and explain in-depth and complex policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Develop and implement corrective action plans to solve organizational or departmental problems.
• Prepare and present reports for approval, including those for funding or implementation of services to executive leadership.
• Develop and oversee program financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Develop and monitor program requirements to ensure it meets federal and state policies and grants compliance.
• Develop and supervise training of employees and consultants on program requirements and usage.
• Develop, coordinator, and deliver communication plans and communications.
• Preside over, or serve on, boards of directors, management committees, or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have:

• Experience with Title IV‑D is required.
• Demonstrated experience in team leadership, preferably in a government, human services, or legal environment.
• Strong working knowledge of child support program operations.
• Ability to think strategically, manage complex issues and . . .
• Exceptional communication and relationship‑building skills.
• Experience representing programs or organizations at professional conferences or public forums.
• Proven ability to manage multiple priorities, delegate effectively, and navigate complex stakeholder environments.
• Commitment to advancing program goals and maintaining positive statewide partnerships.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 10 + years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Completion of relevant education degree(s) may substitute for equivalent years of experience.

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .