Division Director - Title IV-D

State of Indiana; Indianapolis (IN); On-site; USD 79,000 - 107,000; Full time

Benefits offered by this job

Medical options (3 plans)

Wellness rewards program

Health savings account

Pension plan options

Paid holidays

Education reimbursement

LinkedIn Learning access

Job summary

The State of Indiana seeks an experienced Division Director for the IV-D Program Administration within the Child Support Bureau in Indianapolis. This onsite leadership role oversees Program Support, Financial Quality Assurance, Contracts and Compliance, and Business Initiatives, ensuring program integrity, efficiency, and forward momentum.

Candidates should demonstrate deep knowledge of Title IV-D regulations, strong leadership, strategic thinking, and excellent communications with IV-D

Qualifications

• Extensive knowledge of the IV-D program and federal/state requirements.
• Proven experience leading complex teams or divisions.
• Strong decision-making and program governance skills.
• Excellent communication and stakeholder management.
• Willingness to travel within Indiana as needed.
• Ability to develop and measure program outcomes.
• Ability to delegate and escalate where appropriate.

Responsibilities

• Monitor IV-D expenditures and validate documentation during county visits.
• Review county expenditures for federal eligibility and ensure compliance.
• Manage contracts and compliance, MOUs and DSAs for the CSB.
• Provide strategic leadership aligning with statewide child support goals.
• Deliver data analysis support for leadership and decision making.
• Represent the bureau at budget and partner meetings and handle inquiries.

Skills

IV-D knowledge

Leadership

Data analysis

Communication

Travel within Indiana

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services (DCS):

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon ourMVPfoundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.

Role Overview:

The Indiana Child Support Bureau (CSB) is seeking an experienced leader to serve as Division Director for the IV-D Program Administration Division. This role oversees Program Support, Financial Quality Assurance, Contracts and Compliance, and Business Initiatives. The ideal candidate will bring strong leadership, excellent judgment, and deep child support program knowledge to ensure program integrity, efficiency, and forward momentum.

This role requires an deep knowldege of Title IV-D legislation and services.

This is an onsite role in the Central DCS Offices at the Indiana Government Center in Indianapolis, Indiana.

The salary for this position traditionally starts at$93,002.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Monitoring trends and levels of monthly reimbursable IV-D expenditures. Ensuring proper documentation is maintained during county visits.
• Reviewing County IV-D expenditures for federal eligibility.
• Ensuring incentive funds are maintained in proper accounts, expenditures are reported, and funds are used solely for IV-D purposes.
• Ensuring compliance with federal and state guidelines including CFR, the Social Security Act, and OMB 45 CFR 75, and communicating needed corrections to counties.
• Identifying grant opportunities.
• Evaluating special projects aimed at program performance improvement.
• Providing data analysis support to leadership.
• Providing clear guidance based on analysis of federal and state regulations, rules, and policies.
• Completion of data reliability audits and self-assessment reviews.
• Maintaining the Child Support State Plan.
• Reviewing pending legislation impacting the program.
• Timely and accurately responding to inquiries and correspondence from program participants.
• Supervising the Contracts and Compliance unit responsible for managing MOUs, DSAs, and contractual agreements for the Child Support Bureau.
• Providing strategic leadership for the IV-D Program Administration Division, ensuring alignment with statewide child support program goals.
• Supervising and supporting teams responsible for Program Support, Financial Quality Assurance audits, Contracts and Compliance, and Business Initiatives.
• Making high-impact program decisions using a big-picture perspective and sound judgment.
• Knowing when and what to delegate or escalation; ensure staff are equipped to perform effectively.
• Respesenting the Child Support Bureau at county budget meetings, statewide partner meetings, and occasional conferences or audits requiring in-state travel.
• Collaborating frequently with program operations and communication department heads to ensure consistent direction, effective problem-solving, and coordinated initiatives.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of the child support program, federal IV-D requirements, and state-level program operations.
• Demonstrated experience leading complex teams or divisions, ideally in a government or public service setting.
• Strong decision-making skills with the ability to see and assess impact program-wide.
• Excellent communication skills and the ability to build positive working relationships with IV-D partners, including county prosecutors and clerks.
• Ability to travel within Indiana as needed.
• Strong organizational skills and the ability to manage multiple priorities and initiatives.
• Ability to develop and/or measure program outcomes.
• Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .