Senior Manager of Customer Success

Bridgestone; Myrtle Point (OR); Remote; USD 83,000 - 90,000; Full time

Job summary

A leading fleet management solutions provider is seeking a Customer Success Manager to lead and develop a team focused on customer success. This role offers competitive compensation and the flexibility of remote work. Ideal candidates will have experience in customer service management and strong communication skills. Opportunities for professional growth and involvement in CSR activities are provided.

Benefits

Quarterly bonus

Professional development opportunities

Supportive onboarding experience

Diverse and inclusive team environment

Qualifications

• Minimum of 2 years of experience in managing Customer Service or Account Management teams.
• Strong verbal and written communication skills.
• Experience with CRM software, preferably Salesforce.

Responsibilities

• Drive the success path for Insurance and Reseller Customer Success Managers.
• Manage and develop Customer Success Managers with regular one-on-one meetings.
• Define and track operational metrics for the team.

Skills

Verbal communication

Written communication

Conflict resolution

Self-driven

Proactive nature

Education

Bachelor's degree

Tools

CRM software

Salesforce

Job description

Overview

Employer Industry: Fleet Management Solutions

Why consider this job opportunity:

• Salary range of $83,000 to $90,000 per year, with eligibility for a quarterly bonus of $5,000
• Fully remote work opportunity, allowing flexibility to work from anywhere in the U.S.
• Supportive and engaging onboarding experience to ensure a smooth transition into the team
• Opportunities for professional development and growth through training and regular mentorship
• Involvement in Corporate Social Responsibility activities
• A diverse and inclusive team environment that values creativity and curiosity

What to Expect (Job Responsibilities)

• Drive the success path for Insurance and Reseller Customer Success Managers and customers
• Manage and develop Customer Success Managers with regular one-on-one meetings
• Define and track operational metrics for the team, ensuring effective review processes
• Proactively monitor customer health to assess churn risk and implement retention strategies
• Investigate customer attrition causes and develop countermeasures to enhance retention rates

What is Required (Qualifications)

• Bachelor’s degree preferred, but not required
• Minimum of 2 years of experience in managing Customer Service or Account Management teams
• Strong verbal and written communication skills, with the ability to engage effectively at all levels
• Self-driven and proactive nature with strong conflict resolution skills
• Experience with CRM software, preferably Salesforce, and understanding of software technology and SaaS offerings

How to Stand Out (Preferred Qualifications)

• Experience in the insurance or reseller industry
• Knowledge of customer journey mapping to improve satisfaction and retention
• Background in strategic planning and forecasting for accounts

#FleetManagement #CustomerSuccess #RemoteWork #CareerDevelopment #DiversityAndInclusion

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