Senior Manager Modern Workplace Architecture

PPL Corporation; Louisville (KY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

PPL Corporation in Louisville, KY, is seeking a Senior Manager, Modern Workplace Architect to lead strategy, architecture, and engineering of a secure, scalable colleague technology experience. You will own workstation engineering, mobility, endpoint security, patching, and VDI platforms, with a focus on Intune, Autopilot, and AI-enabled productivity.

The role requires driving standardization across technologies, partnering with cybersecurity, infrastructure, and enterprise platforms, and

Qualifications

• Required 10 years in end-user tech leadership with 3–5 years in management.
• Proven track record defining enterprise tech standards and roadmaps.
• Strong background in hardware, OS, software distribution, and endpoint management.
• Experience with Office 365, plug-in management, and virtual client environments.
• Vendor management, budgeting, and deployment project experience.
• Excellent leadership, problem-solving, and communication skills.

Responsibilities

• Lead end-to-end modern workplace architecture and engineering strategy.
• Be the single point of accountability for architecture and integration decisions.
• Guide cross-functional design across workplace tech, infrastructure, cybersecurity, and ServiceNow.
• Own Workstation Engineering, including Windows endpoint architecture and image engineering.
• Own Intune and Windows Autopilot strategy, policy design, and device onboarding.
• Govern software packaging, distribution, and deployment across endpoints.
• Define hardware and OS standards, lifecycle alignment, and device compliance.
• Establish endpoint configuration standards and identity integration.
• Lead patch and release management for OS and apps.
• Own Endpoint Security engineering and enforce security controls.
• Lead Mobility Engineering and secure access strategies.
• Oversee VDI platforms like AVD and VMware Horizon for stability and performance.
• Drive AI enablement and Digital Employee Experience tools for productivity.
• Lead proof-of-concept and pilot programs for new tech.
• Manage vendor relationships and licensing for workplace technologies.
• Ensure rapid cross-functional issue resolution in a matrixed environment.

Skills

End-user technology engineering

Architecture leadership

Office 365

Intune

Autopilot

VMware Horizon

Azure Virtual Desktop

Vendor management

Leadership

Education

Bachelor's degree in IT/CS/Engineering

Tools

Intune

Autopilot

VMware Horizon

Azure Virtual Desktop

SCCM

Active Directory / Entra ID

Job description

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

NOTE: This role is hybrid requiring 3 days on-site to a local office. Locations: Allentown, PA; Louisville, KY or Providence, RI. #LI-Hybrid #INDPPL

The Senior Manager, Modern Workplace Architect is responsible for leading the strategy, architecture, and engineering of PPL’s modern workplace environment, ensuring delivery of a secure, scalable, and high-performing colleague technology experience. This role provides end-to-end ownership across workstation engineering, mobility, endpoint security, patching, and virtual desktop platforms, including AVD and VMware Horizon.

This leader drives standardization, integration, and automation across technologies such as Intune and Autopilot, while ensuring alignment with cybersecurity, infrastructure, and enterprise platforms. The role also plays a critical part in advancing AI-enabled productivity, embedding modern capabilities into everyday workflows to improve colleague efficiency and experience.

The Senior Manager acts as the bridge between strategy and execution, providing technical leadership, enforcing architecture standards, and delivering large-scale workplace modernization initiatives in a complex, highly matrixed environment.

Responsibilities

• Lead and own the end-to-end modern workplace architecture and engineering strategy, ensuring delivery of a secure, scalable, and high-performing colleague technology experience aligned to business priorities.
• Serve as the single point of accountability for architecture and integration decisions across all colleague-facing technologies, including endpoint, mobility, and virtualization platforms.
• Lead cross-functional solution design and integration, ensuring alignment across colleague technology, infrastructure, cybersecurity, network, and ServiceNow platforms.
• Own and lead Workstation Engineering, including Windows endpoint architecture and lifecycle engineering, encompassing enterprise image engineering, configuration standards, build pipelines, and endpoint lifecycle management.
• Own and manage the Microsoft Intune platform and Windows Autopilot strategy and execution, including policy design, compliance frameworks, device configuration, zero-touch provisioning, and end-to-end device onboarding experience.
• Own and govern enterprise software packaging, distribution, and deployment processes, ensuring secure, standardized, and efficient delivery of applications across all endpoint platforms.
• Define, enforce, and continuously evolve enterprise hardware and operating system standards, ensuring consistency, lifecycle alignment, and compliance across all colleague devices.
• Establish and maintain endpoint configuration standards, including Group Policy, cloud-based policies, device baselines, and identity integration with Active Directory and Entra ID.
• Lead the development and execution of patch and release management strategy, ensuring timely deployment of OS and application updates, minimizing business disruption, and maintaining enterprise compliance.
• Own and lead Endpoint Security engineering, ensuring implementation and enforcement of enterprise security controls such as BitLocker, endpoint protection, compliance baselines, and adherence to cybersecurity standards.
• Own and lead Mobility Engineering, including mobile device strategy, platform management, secure access, and integration with enterprise identity and security controls.
• Own and lead virtual desktop platforms, including Azure Virtual Desktop (AVD) and VMware Horizon, ensuring platform stability, performance optimization, scalability, and alignment to future-state virtualization strategy.
• Own and drive the strategy, selection, and implementation of Digital Employee Experience (DEX) tools, including endpoint telemetry, experience monitoring, and proactive issue detection.
• Lead proof-of-concept initiatives and pilot programs for new technologies, ensuring structured evaluation, scalability validation, and alignment to enterprise architecture standards.
• Drive AI enablement for end users, including integration of AI capabilities into the workplace environment and identification of productivity-enhancing use cases to improve colleague experience.
• Define, implement, and enforce architecture standards, engineering patterns, and governance processes, establishing a consistent, scalable, and audit-ready operating model across the environment, including documentation of standards and engineered solutions.
• Define and monitor performance metrics for workplace engineering services, driving continuous improvement in reliability, user experience, and operational efficiency.
• Provide technical leadership and oversight for major initiatives, including Windows 11, endpoint modernization, virtual desktop transformation, and device lifecycle programs.
• Manage vendor relationships, managed service providers, contracts, and licensing for workplace technologies, ensuring alignment to architecture standards, delivery performance, and cost optimization.
• Serve as the escalation point for complex endpoint, virtualization, and workplace platform issues, ensuring rapid resolution through cross-functional coordination.
• Drive a customer‑centric workplace technology experience, improving measurable colleague productivity, service reliability, and overall satisfaction with workplace tools and platforms.
• Lead and develop a high‑performing modern workplace engineering organization, establishing clear roles, accountability, engineering rigor, and continuous improvement practices.
• Influence and align with stakeholders across IT and business functions, driving accountability, adoption, and consistent execution in a highly matrixed environment.

Qualifications

Required Experience:

• 10 years experience in end‑user technology engineering, architecture, or related IT infrastructure leadership, with at least 3–5 years in a management role.
• Proven success defining and implementing enterprise technology standards and roadmaps.
• Strong technical background in hardware standards, OS platforms, software distribution, and endpoint management.
• Experience with Office 365, plug‑in management, and virtual client‑side environments.
• Demonstrated ability to manage vendor relationships, budgets, and technology deployment projects.
• Excellent leadership, problem‑solving, and communication skills.

Preferred Experience:

• Experience in the utilities industry or other highly regulated environments.
• Relevant certifications such as Microsoft Certified: Endpoint Administrator Expert, ITIL, or equivalent.
• Experience with DEX tools, virtualization, and modern device management solutions (e.g., Intune, SCCM).

Required Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field required.

Remote Work

The company reserves the right to determine if this position will be assigned to work on‑site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on‑site may be required to engage in face‑to‑face interaction and coordination of work among direct reports and co‑workers.

Equal Employment Opportunity

Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.