Senior Manager, MLR Evolution

Spectraforce Technologies; Lawrence Township (NJ); On-site; USD 110,000 - 155,000; Full time

Job summary

Spectraforce Technologies is seeking a Senior Manager, MLR Evolution to provide day-to-day support for the MLR Transformation program, optimizing workflows and embedding new processes across brands and markets. You will coordinate with the AD, MLR Transformation Excellence and drive change management to ensure smooth adoption of new MLR tools and workflows.

The role emphasizes hands-on execution, documentation, and liaison with Marketing, Medical, Legal, Regulatory, IT, and agency partners to

Qualifications

• Bachelor's degree in Marketing, Business, Life Sciences, or related field.
• 5+ years in pharmaceutical/biotech operations, MLR, content ops, or program support.
• Working knowledge of MLR review processes and regulated content.
• Strong organizational skills and ability to manage deadlines.
• Excellent written and verbal communication.
• Ability to work independently in a fast-paced transformation.

Responsibilities

• Provide day-to-day support to the MLR Transformation program and optimize workflows.
• Identify process inefficiencies and execution gaps across MLR workstreams.
• Develop optimization recommendations and coordinate follow-ups.
• Maintain current and future state process documentation.
• Operationalize new MLR processes, tools, and workflows.
• Embed risk-based review models and AI-enabled checks.
• Coordinate change management activities and communications.
• Track progress with program updates, status reports, and governance materials.
• Monitor KPIs such as cycle time, throughput, and rework rates.
• Support cross-functional collaboration across Marketing, Medical, Regulatory, IT, and agencies.

Skills

Strong organizational skills

Excellent written and verbal communic.

Ability to work independently

Communication & collaboration

Multitasking & deadline management

Education

Bachelor's degree in Marketing, Business, Life Sciences, or related field

Tools

Smartsheet

Jira

Vee Vault PromoMats

Job description

Position Details

Position Title: Senior Manager, MLR Evolution

Work Location: Princeton Pike, NJ

Assignment Duration: 12 Months

Work Arrangement: Onsite (with limited travel)

50% onsite

Required Qualifications

• Bachelor's degree in Marketing, Business, Life Sciences, or related field


• 5+ years of experience in pharmaceutical/biotech operations, MLR, content operations, or program/project support


• Working knowledge of MLR review processes and regulated content environments


• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously


• Excellent written and verbal communication skills


• Ability to work independently while supporting a fast-paced transformation program

Preferred Qualifications

• Experience supporting enterprise transformation, change management, or process optimization initiatives


• Familiarity with Vee Vault PromoMats and content lifecycle workflows


• Exposure to AI-enabled workflows or automation in regulated environments


• Experience with project tracking tools (e.g., Smartsheet, Jira) and developing status reports


• Prior experience in a contract or consulting capacity supporting large-scale programs

Position Summary

The MLR Optimization & Enablement contractor will provide day-to-day support to the MLR Transformation program, partnering closely with the AD, MLR Transformation Excellence to advance optimization, change management, operationalization, and broader MLR Transformation initiatives. This role focuses on the hands‑on, day-to-day execution work that keeps the MLR Transformation program moving - supporting workstream activities, maintaining documentation and trackers, coordinating logistics, and helping embed new processes across brands and markets.

Background & Context

Working under the direction of the AD, MLR Transformation Excellence, this individual will help translate program priorities into completed tasks and deliverables, ensuring the transformation team has the day-to-day support needed to execute efficiently across multiple workstreams.

Reporting Relationship

This role reports to the AD, MLR Transformation Excellence.

Key Responsibilities

Program Optimization Support

• Provide day-to-day support to the MLR Transformation program in advancing MLR optimization initiatives


• Assist in identifying process inefficiencies and execution gaps across MLR workstreams


• Support the development of optimization recommendations, working sessions, and follow-up actions


• Help maintain documentation of current-state and future-state process improvements

Operationalizing MLR Transformation Initiatives

• Support the operationalization of new MLR processes, tools, and workflows into daily operations


• Help embed tiered/risk-based review models, workflow enhancements, and AI-enabled pre-MLR quality checks into standard practice


• Partner with brand and functional teams to troubleshoot day-to-day adoption issues


• Assist in updating standard operating procedures and job aids as processes evolve

Change Management Support

• Support execution of change management activities tied to MLR Transformation initiatives


• Help develop and distribute communications, training materials, and enablement content


• Assist in tracking stakeholder readiness and adoption across brands and functions


• Coordinate logistics for change management activities, including scheduling and materials preparation

Program Coordination & Administrative Support

• Maintain day-to-day tracking of tasks, milestones, risks, and dependencies across workstreams


• Schedule and help facilitate working sessions and stakeholder meetings, capturing notes, actions, and follow-ups


• Support preparation of program updates, status reports, and materials for transformation governance


• Assist in monitoring and compiling key performance indicators (e.g., cycle time, throughput, rework rates)

Cross-Functional Support

• Provide coordination support across stakeholders, including Marketing, Medical, Legal, Regulatory, IT, and agency partners


• Help ensure timely follow-through on action items and open issues across workstreams


• Support resolution of day‑to‑day, cross‑functional questions and roadblocks, escalating as needed

Qualification & Experience: Required Qualifications

• Bachelor's degree in Marketing, Business, Life Sciences, or related field


• 5+ years of experience in pharmaceutical/biotech operations, MLR, content operations, or program/project support


• Working knowledge of MLR review processes and regulated content environments


• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously


• Excellent written and verbal communication skills


• Ability to work independently while supporting a fast-paced transformation program

Preferred Qualifications

• Experience supporting enterprise transformation, change management, or process optimization initiatives


• Familiarity with Vee Vault PromoMats and content lifecycle workflows


• Exposure to AI-enabled workflows or automation in regulated environments


• Experience with project tracking tools (e.g., Smartsheet, Jira) and developing status reports


• Prior experience in a contract or consulting capacity supporting large-scale programs

Working Conditions & Physical Demands (If Applicable)

Travel may be required on a limited basis to support program planning sessions, stakeholder meetings, and key transformation milestones.