Senior Manager, Member Services

Oscar Health; Hyde Park Township (IL); Remote; USD 92,000 - 122,000; Full time

Job summary

Oscar Health seeks a Senior Manager for Member Services to lead operations and enhance member experience. This role involves strategic collaboration, team development, and operational excellence. The ideal candidate has extensive experience in managing operations teams and leveraging data for improvements.

Benefits

Unlimited vacation program

401(k) plan participation

Medical, dental, and vision benefits

Paid parental leave

Life and disability insurance

Qualifications

• 5+ years managing large operations teams.
• Experience using data to drive improvements.

Responsibilities

• Decipher business insights to position the business.
• Ensure compliance with laws and regulations.

Skills

Leadership

Data Analysis

Collaboration

Operational Excellence

Education

Bachelor's Degree

Tools

Tableau

Looker

Periscope

Google Suite

Microsoft Office

Job description

Hi, we're Oscar. We're hiring a Senior Manager, Member Services to join our Member Services team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will lead a team of production leaders responsible for key indicators that drive the Provider Services business forward in a structured, collaborative, and strategic manner.

You will report to the Director, Provider Operations.

Work Location

Oscar has a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission.

If you live within a commutable distance to our New York City, Tempe, or Los Angeles offices, you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note: this list is subject to change. #LI-Remote

Pay Transparency

The base pay for this role varies by location:

• California, Connecticut, New Jersey, New York, and Washington: $113,600 - $154,450 per year.
• All other locations: $92,880 - $121,905 per year.

You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Responsibilities

• Decipher key business insights and trends, utilizing those insights to better position the business culturally and operationally.
• Create routines that surface opportunities, implement risk mitigation strategies, and drive cross-functional collaboration.
• Collaborate with business leaders and internal stakeholders to set strategy, align on organization structure, and evaluate people-based business decisions.
• Responsible for ongoing career development of your team, maintaining culture and employee satisfaction.
• Ensure compliance with all applicable laws and regulations.
• Perform other duties as assigned.

Qualifications

• 5+ years of experience managing and scaling large operations teams within a production or customer service environment.
• 5+ years coaching and developing teams.
• 5+ years experience with production-based operating models and KPIs.
• 4+ years experience using data and metrics to drive process and program improvements.
• Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.).
• Operational Excellence Certification or demonstration of concepts (Lean Six Sigma Green Belt or similar).
• 3+ years experience working with teams in multiple locations and disciplines.

Bonus Points

• 2+ years healthcare or related experience, specifically in high-volume insurance operations.
• Bachelor's Degree.
• Exceptional organizational skills and attention to detail.
• Advanced Google Suite or Microsoft Office capabilities.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means cultivating an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare, creating an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our privacy notice.