Senior Manager, MAKE & OTC Business Ecosystems and Deployment Strategy

6090-Johnson & Johnson Services Inc. Legal Entity; New Brunswick (NJ); On-site; USD 127,000 - 219,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Global travel opportunities

Job summary

Johnson & Johnson in New Brunswick, NJ, seeks a Senior Manager to lead MAKE & OTC deployment strategy. You will drive PMO activities, enable readiness, and manage complex deployments across manufacturing, supply chain, commercial, and finance functions.

This role requires coordinating with ERP, data, and technical teams to ensure successful adoption and value realization. The position emphasizes cross-functional collaboration, strategic storytelling for leadership, and the ability to navigate a

Qualifications

• Bachelor's Degree required; Computer Science, Information Technology, Engineering, Supply Chain, Manufacturing, Business, Finance, or related field preferred.
• Advanced Degree (MBA, MS, Engineering, or related field) preferred.
• Minimum of 10 years of experience in program management, deployment leadership, business transformation, supply chain technology, or enterprise systems implementation.
• Minimum of 5 years of experience leading large-scale ERP or digital transformation deployments across manufacturing, supply chain, commercial, customer service, distribution, or finance environments.
• Strong technical background with enterprise application build teams, integrations, architecture, data, and technology delivery organizations.
• Excellent communication, executive presentation, facilitation, and stakeholder management skills.
• Ability to travel globally up to 20%.

Responsibilities

• Lead the Transcend Business Ecosystem function for MAKE and OTC deployment roadmaps, ensuring planning, readiness, deployment, hypercare, and stabilization.
• Coordinate across Business Ecosystems, TS, ERP Product and Build teams, Integration, Data, Architecture, Deployment teams, and partners.
• Drive end-to-end alignment across MAKE and OTC processes including manufacturing, inventory, order management, delivery, billing and related financial integration.
• Develop and maintain integrated deployment plans with milestones, dependencies, decisions, and risks.
• Govern detailed Gantt schedules, milestones, dependencies, and executive reporting across workstreams.
• Lead ecosystem planning across design, build, testing, cutover, deployment, hypercare, and stabilization.
• Coordinate readiness activities with Deployment Leads, TS, Build, Integration, Data, and business teams; ensure clear ownership between business-led and JJT-led work.
• Establish governance to manage timelines, testing, RAIDs, interfaces, data, resources, decisions, and metrics.
• Identify technical dependencies and data needs; ensure alignment of MAKE outputs to OTC inputs.
• Facilitate executive governance, readiness reviews, and cross-functional decision-making to resolve risks and dependencies.
• Lead RAID management and mitigation across functions, sites, markets, and waves.
• Collaborate with manufacturing, commercial, customer service, distribution, finance, and supply chain partners on readiness and change management.
• Monitor ecosystem readiness metrics, deployment KPIs, and executive reporting for MAKE and OTC.
• Support end-to-end process optimization and continuous improvement.
• Provide strategic guidance on deployment sequencing, resources, and readiness decisions.
• Ensure work complies with Credo values, compliance requirements, and standards.

Skills

Program management

Deployment leadership

Stakeholder management

ERP systems

Data governance

Education

Bachelor's Degree

MBA / MS preferred

Tools

SAP S/4HANA

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

Job Function: Project/Program Management Group. Job Sub Function: Technology Project Management. Job Category: Professional. All Job Posting Locations: New Brunswick, New Jersey, United States of America.

Job Description

We are searching for the best talent for a Senior Manager, MAKE & OTC Business Ecosystems and Deployment Strategy to be located in New Brunswick, NJ. An internal pre-identified candidate for consideration has been identified. However, all applications will be considered. This role will lead the Business Ecosystems PMO supporting the Transcend MAKE and Order-to-Cash (OTC) roadmaps and their global deployment portfolios. This role is responsible for ensuring business and technology readiness across complex manufacturing, supply chain, commercial, customer service, distribution, and finance transformations, enabling successful deployment, adoption, stabilization, and value realization. This leader will serve as the primary bridge across business stakeholders, deployment teams, Technology Services (TS), ERP Product and Build teams, Integration, Data, Architecture, and external implementation partners. The role requires strong understanding of enterprise systems, end-to-end process integration, and deployment methodologies to translate business requirements into executable plans and manage cross-functional dependencies across MAKE and OTC. The Senior Manager will oversee ecosystem planning, readiness, risk management, change impacts, and deployment execution across global MAKE and OTC business ecosystem deployments while ensuring alignment between business priorities and technology delivery. Operating within a highly matrixed environment, the individual must be comfortable navigating ambiguity, influencing senior leaders, driving decisions, and leading large-scale transformation initiatives across functions, regions, manufacturing sites, markets, and distribution networks.

Operating within a highly matrixed environment, the individual must be comfortable navigating ambiguity, influencing senior leaders, driving decisions, and leading large-scale transformation initiatives across functions, regions, manufacturing sites, markets, and distribution networks.

Job Responsibilities

• Lead the Transcend Business Ecosystem function for the MAKE and OTC deployment roadmaps, ensuring successful planning, readiness, deployment, hypercare, and stabilization.
• Serve as the central point of coordination across Business Ecosystems, TS, ERP Product and Build teams, Integration, Data, Architecture, Deployment teams, manufacturing sites, commercial organizations, customer service, distribution, finance, and external implementation partners.
• Drive end-to-end alignment across MAKE and OTC process areas, including manufacturing execution, planning, inventory, order management, pricing, delivery, billing, returns, and related financial integration points.
• Develop and maintain integrated MAKE and OTC ecosystem deployment plans, ensuring critical milestones, cross-process dependencies, business decisions, technology deliverables, and risks are proactively managed.
• Develop, maintain, and govern detailed Gantt schedules, milestone tracking, dependency management, critical paths, and executive reporting across business and technology workstreams.
• Lead ecosystem planning across design, build, testing, cutover, deployment, hypercare, and stabilization, with particular focus on handoffs and integration points between manufacturing, distribution, customer-facing, and financial processes.
• Partner with Deployment Leads, TS, Build, Integration, Data, and business teams to coordinate FIT, BST, TUT, TAT, demonstrations, cutover validation, dress rehearsals, mock data loads, and go-live readiness activities, with clear ownership between business-led and JJT-led work.
• Establish governance to manage deployment timelines, testing progress, RAIDs, interfaces, data readiness, resource plans, decision logs, and deployment readiness metrics across MAKE and OTC.
• Partner with Build, Integration, Architecture, Data, and TS teams to understand technical dependencies, deployment sequencing, interface impacts, master and transactional data needs, and business readiness requirements.
• Identify and manage dependencies where MAKE outputs become OTC inputs, including product availability, inventory status, delivery execution, order fulfillment, billing, customer commitments, and related downstream processes.
• Facilitate executive governance, readiness reviews, deployment workshops, and cross-functional decision-making forums that drive timely resolution of MAKE and OTC risks and dependencies.
• Lead ecosystem RAID management and mitigation planning across impacted functions, sites, markets, and deployment waves.
• Collaborate with manufacturing, commercial, customer service, distribution, finance, and supply chain partners to assess operational impacts, readiness gaps, process ownership, and organizational change requirements.
• Establish and monitor ecosystem readiness metrics, deployment KPIs, and executive reporting mechanisms that provide transparent visibility across both MAKE and OTC.
• Support business and technology teams in identifying end-to-end process optimization and continuous improvement opportunities.
• Provide strategic guidance to program leadership regarding deployment risks, sequencing, resource needs, organizational impacts, and readiness decisions.
• Ensure all work is executed in accordance with Johnson & Johnson Credo values, compliance requirements, and organizational standards.

Qualifications / Requirements

• Bachelor's Degree required; Computer Science, Information Technology, Engineering, Supply Chain, Manufacturing, Business, Finance, or a related field preferred.
• Advanced Degree (MBA, MS, Engineering, or related field) preferred.
• Minimum of 10 years of experience in program management, deployment leadership, business transformation, supply chain technology, or enterprise systems implementation.
• Minimum of 5 years of experience leading large-scale ERP or digital transformation deployments across manufacturing, supply chain, commercial, customer service, distribution, or finance environments.
• Strong technical background, including direct experience with enterprise application build teams, integrations, architecture, data, and technology delivery organizations.
• Demonstrated understanding of SAP S/4HANA and end-to-end MAKE and OTC processes, including manufacturing, inventory, order management, delivery, billing, customer service, master data, integrations, and data migration.
• Ability to engage business leaders and technical teams and translate complex process and technology dependencies into actionable decisions and integrated deployment plans.
• Proven experience managing large-scale, cross-functional programs across highly matrixed global organizations.
• Strong understanding of deployment lifecycle management, testing, cutover planning, hypercare, stabilization, and change management practices.
• Demonstrated ability to influence without authority and drive alignment among senior leaders and stakeholders.
• Excellent communication, executive presentation, facilitation, and stakeholder management skills.
• Strong analytical and strategic thinking capabilities, with experience using data and readiness metrics to support decision-making.
• Experience within Medical Technology, Healthcare, Manufacturing, Supply Chain, or another regulated industry preferred.
• Ability to travel globally up to 20%.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is : $127,000.00 - $218,500.00

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Leadership Profile The ideal candidate is equally comfortable discussing deployment strategy with senior executives, resolving operational readiness challenges with MAKE and OTC business leaders, and partnering with ERP Product, Build, Integration, Data, Architecture, and Technology Services teams on technical delivery dependencies. This leader will bring an end-to-end mindset, ensuring that manufacturing and order-to-cash ecosystems are connected through clear ownership, integrated planning, proactive dependency management, and disciplined execution.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.

If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.