Senior Manager - Logistics Services Optimization

United Airlines; Chicago (IL); On-site; USD 128,000 - 166,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k) and flight privileges

Job summary

United Airlines in Chicago is seeking a Sr. Manager - Logistics Services Optimization to lead Lean transformation across Warehouses and related domains, driving efficiency and faster parts movement.

You will manage a team of SMEs, apply Lean Six Sigma methods, and collaborate with senior leaders to deliver data-driven improvements and executive communications. This role requires strong multi-project delivery and travel up to 25%.

Qualifications

• Master’s degree or bachelor’s degree in engineering, technology or business administration or related field, or Project Management Certification
• 7+ years of related work experience
• 5+ years in managing complex Continuous Improvement projects
• Experience with Lean/Six Sigma
• Experience mentoring PM staff
• Strong communication to senior leadership

Responsibilities

• Lead optimization and business teams to apply Lean/Six Sigma to transform and optimize processes in Logistics Services (Warehouses)
• Understand strategic impact of problems and proposed solutions
• Lead and manage a small team of SMEs for SOPs across Logistics Services
• Coordinate data gathering, analysis and development of improvements with business leadership
• Develop end-to-end executive level communications for senior leadership
• Lead cross-departmental workshops to identify opportunities and drive improvements

Skills

Lean Six Sigma

Project management

Leadership

Stakeholder management

Presentation skills

Analytical thinking

Education

Bachelor’s or Master’s degree

PM Certification

Tools

Microsoft Office

Visio

Project

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

This position will lead and manage logistics services optimization projects throughout the entire logistics organization, be it in Warehousing, AOG, BMC or other areas. This position will direct the activities of our warehouse team in support of the logistics initiatives in order to improve warehouse efficiency and accelerate parts movement throughout the enterprise.

In this role, the Sr. Mgr - Logistics Services Optimization will work with frontline as well as department management team to implement lean six sigma principles through a common approach. Duties include applying advanced Lean and Six Sigma principles to transformation and process optimization, to deliver process transformation and optimization projects, working closely with business leadership to develop strategy, key performance metrics and measurements. In addition, the Sr Manager will work with functional and cross functional business teams to identify opportunities for improvement, for gathering data, analyzing and developing improvements and innovations that are statistically proven, establishing sustainment plans and preparing presentations to communicate project status. Projects range in duration and complexity from quick analyses lasting two to three weeks to large scale transformative efforts that can last up to 18-months. This Sr. Manager is also in charge of all SME content across the supply chain related to SOPs to assist the Global Learning team in the development of content and the transition in the warehouse to new processes in compliance with the GMM.

• Lead optimization and business teams to apply advanced Lean principles (Value Stream Mapping, 5S, Standard Work Cellular Flow, Pull Replenishment, Demand and Production smoothing, Mistake Proofing, Total Productive Maintenance, etc.) or advanced Six Sigma principles (DMAIC approach, SIPOC, Process Capability, Root Cause Analysis, Normal and Non-Normal data Statistical Analysis, Failure Modes and Effects Analysis, Design of Experiments, etc.) to transform and optimize processes in the Logistics Services organization (primarily in the Warehouses)
• Understand strategic impact of problems and proposed solutions
• Lead and manage a small team of SMEs in charge of all SOPs for the Logistics Services in compliance with the GMM
• Lead projects /portfolio of projects through gathering data, analyzing, and developing improvements and innovations that are statistically proven, establishing sustainment plans and preparing presentations to communicate project status
• Work closely with Logistics Services leaders throughout the project life cycle
• Lead development of end-to-end executive level communications for high level report outs for the MD of Logistics Services, the VP of Supply Chain or higher
• Lead and organize large, cross-departmental groups through complex and strategic workshops with Logistics Services and its other stakeholders and help identify opportunities for improvement in a data centric fashion
• Coach and develop a team

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Master’s degree, or bachelor’s degree in engineering, technology or business administration or related field, or Project Management Certification

• Minimum 7+ years of related work experience
• Minimum 5 years’ experience managing complex projects related to Continuous Improvement
• Demonstrated successful project delivery in Continuous Improvement
• Experience managing multiple large complex projects across multiple functions

• Experience with Lean/Six Sigma

• Experience managing and mentoring project management staff
• Experience presenting, escalating, and providing solutions to senior leadership
• Strong business acumen and the ability to partner effectively across various disciplines
• Strong ability to understand complex interplays between operational finance and technical decisions
• Ability to manage multiple large complex projects across multiple functions
• Strong interpersonal, verbal and presentation skills
• Proficiency in Microsoft Word, Excel and PowerPoint, Visio and Project or similar software
• Travel up to 25%
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Advanced degree
• Lean Six Sigma Black belt certification
• Airline industry experience a plus
• Demonstrated successful execution using Lean/Six Sigma, especially in the aviation industry
• Experience working within SDLC/PMLC and track record of delivery

The base pay range for this role is $127,870.00 to $166,492.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]