Senior Manager, Legal Operations

ACC San Diego - Association of Corporate Counsel; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

White Cap's legal department is seeking a results-oriented operations professional to advance the department's operational, analytical, financial, and administrative objectives. This role emphasizes delivering legal and compliance services that are efficient, cost-effective, and technology-enabled with measurable value aligned to strategic goals.

The position includes managing strategic imperatives, evaluating and implementing technology tools (including AI-enabled solutions), developing data

Qualifications

• 5+ years in operations or similar role.
• Strong analytical skills with data analytics and AI tooling.
• Proficient in Microsoft Office, especially PowerPoint, plus data visualization and reporting tools.

Responsibilities

• Improve and streamline legal department processes with new technologies and change management.
• Develop KPIs, dashboards, and executive-level reports on efficiency, savings, and technology value.
• Assist with budgeting, accruals, forecasting, and financial reporting for the department.
• Manage rollout, training for new systems and processes, and vendor relationships.
• Support governance initiatives and board-level administration and materials.

Skills

Operations management

Data analytics

AI-enabled tools

Microsoft Office

PowerPoint

Data visualization

Education

MBA or project management certification

Tools

Copilot AI tools

Power BI

Excel

Job description

Job Summary

Responsible for advancing the operational, analytical, financial, and administrative objectives of the legal department to deliver legal and compliance services efficiently, cost-effectively, and technology-enabled with measurable value creation aligned with the strategic objectives of White Cap.

Job Summary

Responsible for advancing the operational, analytical, financial, and administrative objectives of the legal department to deliver legal and compliance services efficiently, cost-effectively, and technology-enabled with measurable value creation aligned with the strategic objectives of White Cap.

Manages the department’s strategic imperatives; evaluates, implements and maintains the department’s technology tools (including AI-enabled solutions); develops data analytics and reporting to support decision-making and reporting by the legal department leadership team; administers outside counsel policies, usage and expenditures; serves as the project manager for departmental and cross-functional projects; and assists with Board-level governance.

Major Tasks, Responsibilities And Key Accountabilities

• Improves and streamlines legal department processes by identifying, assessing, and implementing new processes and/or technologies, and leading change management to drive adoption.
• Develops key performance indicators, metrics, analytics and dashboards; reports to legal department leadership team, and prepares related executive-level presentations, on legal department efficiencies, savings, expenses, technology advancements and value creations.
• Assists with managing the department budget, accruals, forecasting and financial reporting.
• Manages the design, rollout, and training for new systems and processes.
• Researches, evaluates and executes on emerging technologies, including AI-enabled tools, and supports their responsible adoption and governance.
• Develops and maintains knowledge management resources, including templates, playbooks, and self-service tools and intake processes for internal clients.
• Oversees the e-billing and matter management system, including onboarding vendors, fielding questions, and collecting accruals.
• Develops and maintains relationships with law firm billing departments, and reviews outside counsel invoices for compliance with billing guidelines and identifies cost‑saving opportunities.
• Manages and monitors the legal department’s vendor relationships, including RFP processes.
• Supports compliance with information governance initiatives, including legal technology, data privacy and security, and records retention.
• Provides administrative and project support for Board and committee governance matters, including coordinating and posting to electronic board portal of meeting materials.
• Performs other duties to support the legal department team as needed.

Required Qualifications

• 5 to 7+ years of experience as an operations professional or similar position.
• Strong analytical skills and experience, including developing, implementing, and using technology and data analytics tools and familiarity with AI-enabled solutions.
• Very strong skills with Microsoft Office (and highly skilled with PowerPoint), data visualization and reporting tools, and familiarity with AI-tools (e.g., Copilot).

Preferred Qualifications

• MBA, PMP, CAPM, or other relevant project management certification(s), experience, and skills.
• Development of forms, processes, playbooks, and policies.
• Experience in e-billing and matter management, billing reviews, and budgeting.
• Experience in board of directors-level governance matters, including coordinating and posting to electronic board portal of meeting materials.
• E-billing (Brightflag), entity management (CSC), CLM (Ironclad), and Boardvantage.