Senior Manager, Last Mile Operations

RXO; Suffolk (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

RXO is hiring a Senior Manager, Last Mile Operations to support home delivery services for multiple clients. You will manage staff, supervise drivers, and partner with sales to grow operations while ensuring quality, safety, and efficiency.

The role emphasizes leadership, contractor development, and strong analytical and communication skills to drive service excellence across regional sites.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).
• Supervisory experience in transportation/supply chain environment is a plus.
• P&L experience and strong leadership abilities.

Responsibilities

• Ensure contract metrics compliance and maintain high operational standards.
• Hire, train, develop and appraise staff; build contractor team.
• Direct and guide front line management; oversee drivers across regions.
• Build customer relationships to drive continuous operating improvements.
• Oversee P&L and collaborate with national sales for growth opportunities.
• Lead cross-functional teams to optimize delivery operations and performance.

Skills

Leadership

Operations management

P&L experience

Customer relationships

Analytical skills

Time management

Communication skills

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Microsoft Project

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You'll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction.

What your day-to-day will look like:

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 5 years of operations experience
• Experience with Microsoft Office (PowerPoint and Project)

It’d be great if you also have:

• Supervisory experience in a transportation/supply chain environment
• P&L experience
• Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees
• Excellent analytical, communication and time management skills

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.