Senior Manager Last Mile Operations

RXO, Inc.; Bellingham (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to support home delivery services for multiple clients and field operations. You will nurture positive relationships with customers, location managers and operators while driving customer satisfaction.

The role requires a Bachelor’s degree or equivalent, 5 years of operations experience, and proficiency in Microsoft Office tools. You will lead frontline staff, manage drivers, and collaborate with sales for growth opportunities.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate growth.

Skills

Operations experience

Leadership

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (PowerPoint)

Microsoft Project

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $80,000-$100,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction.

What your day-to-day will look like:

• Ensure compliance with specified contract metrics

• Maintain high standards for all operational activities

• Hire, train, develop and appraise staff effectively; develop a contractor base team

• Direct and guide front line management staff

• Manage contract drivers who are operating up to 7 days per week in multiple regional locations

• Build relationships with customers to ensure continuous operating improvements

• Oversee P&L

• Work with national sales team to facilitate new avenues of growth

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience

• 5 years of operations experience

• Experience with Microsoft Office (PowerPoint and Project)

It’d be great if you also have:

• P&L experience

• Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees

• Excellent analytical, communication and time management skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.