Senior Manager, Know Your Customer (KYC) Policy

TD Bank; New York (NY); On-site; USD 115,440 - 186,160; Full time

Job summary

TD Bank is seeking a Senior Manager for their Know Your Customer (KYC) Policy team in New York. This strategic role involves overseeing compliance frameworks to ensure effective risk assessment and regulatory adherence.

With 10+ years of financial crime compliance experience, the candidate will lead a dedicated team, contribute to training initiatives, and provide expert guidance on KYC obligations.

This hybrid position offers a competitive salary ranging from $115,440 to $186,160.

Qualifications

• 10+ years experience in a relevant field.
• Strong analytical & critical reasoning skills.
• Experience writing policy and managing compliance.

Responsibilities

• Design and maintain the bank’s KYC policy framework.
• Lead a high-performing team in compliance programs.
• Provide expert interpretation of KYC requirements.

Skills

Financial crimes compliance experience in the financial services industry

Analytical skills

Leadership and team management

Education

Undergraduate degree or equivalent work experience

Job description

## Senior Manager, Know Your Customer (KYC) PolicyPostulerremote type: Hybridelocations: New York, New York: Mount Laurel, New Jerseytime type: Temps pleinposted on: Publié hiertime left to apply: Date de fin : 24 juin 2026 (Il reste 5 jours pour postuler)job requisition id: R\_1494517**Work Location:**New York, New York, États-Unis d'Amérique**Hours:**40**Pay Details:**$115,440 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Lutte blanchiment d’argent**Job Description:**The Senior Manager, Know Your Customer (KYC) Policy is a strategic leader responsible for designing, maintaining, and advancing the bank’s KYC policy and standards framework to ensure effective customer identification, risk assessment, and regulatory compliance. This role establishes clear, consistent requirements aligned to U.S. and enterprise AML expectations, while proactively monitoring the regulatory landscape and emerging financial crime risks to drive timely, forward-looking policy enhancements. Serving as a key advisor to FCRM Business Oversight and business stakeholders, the Senior Manager provides expert interpretation of KYC requirements, manages complex policy escalations and exceptions, and promotes consistent application across the organization. Additionally, the role leads and develops a high-performing team, delivering training and guidance that enhances enterprise understanding of KYC obligations and enables informed, risk-based decision-making.The Senior Manager, Financial Crime Risk Business Oversight oversees the team and leads 2nd-line oversight activities and monitoring of the AML/ATF/Sanctions/ABAC compliance programs for covered TD businesses and legal entities, including managing critical program initiatives and handling complex/high-risk matters and escalations.**Depth & Scope:*** Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance, supporting compensation decisions, promoting teamwork, and handling disciplinary actions, as required* Supports the development of a high-performance business oversight team as a member of the Leadership team* Oversees and leads a large and/or highly complex and diverse AML/ATF/Sanctions/ABAC function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results* Provides oversight to programs for an assigned portfolio of complex and dynamic TD businesses and legal entities* Maintains highly specialized expertise and in-depth knowledge to manage AML/ATF/Sanctions/ABAC programs for multiple, significant complex businesses, functional areas and/or global business lines* Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise* Manages and oversees the overall discipline and strategy for the AML/ATF/Sanctions/ABAC area while aligning to the enterprise best practices* Position typically deals with senior/executive management* Key contact for business management, regulators, and external/internal auditors, dealing with a broad range of issues including non-routine information* Focuses on longer-range planning for functional area (e.g., 12 months or greater)* May manage and prioritize multiple projects at a given time* Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate**Education & Experience:*** Undergraduate degree or equivalent work experience* 10+ years experience**Preferred Qualifications:*** Financial crimes compliance experience in the financial services industry.* Legal background or experience writing policy.* Experience in industry with respect to processes/controls to evaluate Financial Crimes risk.* Experience in managing / leading high performing staff.* Detail-oriented and organized with the ability to maintain attention to detail.* Strong analytical & critical reasoning skills.**Customer Accountabilities:*** Leads and manages a high performing team on delivery of AML/ATF/Sanctions/ABAC compliance programs and culture* Provides guidance, leadership, coaching and development to direct reports to ensure operational results and professional/personal development objectives are achieved* Provides strategic direction on a broad and diverse range of complex AML/ATF/ Sanctions/ABAC program activities* Proactively advises covered TD businesses of new and changed AML/ATF/Sanctions/ABAC regulatory and/or policy requirements and articulates the impact to their processes and controls* Contributes to the development and implementation of AML/ATF/Sanctions/ABAC Compliance programs* Works with senior business unit management/partners to develop proactive strategies, tactics, policies, and programs to effectively manage regulatory/compliance issues* Provides insight, guidance, and recommendations and acts as a specialized resource to other departments based on subject matter expertise including, but not limited to, customer identification and due diligence, enhanced due diligence, policy, governance, training and/or compliance assurance and testing* Manages and provides oversight on day-to-day operations of the department and participates in enterprise wide or Customer focused special projects on behalf of FCRM* Delivers subject matter expertise and AML/ATF/Sanctions/ABAC guidance to business management, including developing and maintaining management reporting and analysis* Coordinates/Manages the team’s participation in / responses to regulatory examinations and internal/external audits, reviewing, packaging, and tracking and providing information for department executive**Shareholder Accountabilities:*** Develops and oversees the implementation of business line policies and procedures* Works closely with leaders to develop and operationalize the business plan and deliver on AML/ATL/Sanctions/ABAC programs across the enterprise* Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly* Proactively identifies key business opportunities, research, and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with team to execute and implement* Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML/ATF/ Sanctions/ABAC* Provides oversight on risk assessment processes as required* Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary* Keeps current on emerging issues, trends, and evolving regulatory requirements and assesses potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite* Liaises with regulatory and law enforcement agencies on AML/ATF/Sanctions/ABAC examinations and related inquiries* Ensures employees are building and enhancing their knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct**Employee/Team Accountabilities:*** Responsible for management of the overall team providing both leadership and guidance* Contributes to the development of business line and/or enterprise functional strategic priorities within their operational area or field of specialty* Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees* Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner* Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct* Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams* Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes* Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives* Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.