Senior Manager - Kitchen & Bath

NKBA; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

NKBA is seeking an Kitchen & Bath Assistant Buyer to provide administrative support to the Senior Manager and Buyers, handling quoting and ordering for dealer base. The role includes processing RGAs, communicating with designers, and marketing to designer communities.

The Assistant Buyer will become familiar with terms and conditions of sale, interact with dealers, and assist buyers with product category management and vendor relationships as directed by the senior manager.

Qualifications

• High School diploma or equivalent. Associate's degree in Business Administration, Marketing, or equivalent work experience is preferred.
• 1-2 years related experience.
• 2-4 years related experience.

Responsibilities

• Provide administrative support to the department.
• Maintains pricing updates.
• Assist in organizing training events, webinars and shows.
• Maintains the database for all K&B dealers, designers, and vendors.
• Assists dealers with ordering and understanding how to order our products.
• Updates any pricing changes within our files and communicates to the dealers.

Skills

Communication

Interpersonal skills

Customer service

Education

High School diploma or equivalent

Associate's degree in Business Administration/Marketing

Tools

Excel

Word

Email marketing

Design software

Job description

The Kitchen and Bath Assistant Buyer provides administrative support for the Kitchen & Bath Senior Manager and Buyers. The incumbent is responsible for the quoting and ordering of K&B products for our dealer base. This will include follow up, order placement with suppliers, processing RGAs, and handling issues as they arise. In addition, this role is responsible for communication and marketing to our designer base.

This position has the responsibility of becoming completely familiar with the terms and conditions of sale for each product grouping and being familiar with all aspects of the complete transaction. The assistant will interact with the dealer base and assist the buyers through managing a product category and a limited number of dealers designated by the senior manager.

Key Accountabilities

• Provides administrative support to the department
• Accurately performs all functions related to order taking, order placing, and order expediting
• Tracks status of orders, RGA’s, and shipments
• Provide quality customer service to customers
• Communicate vendor updates to the dealer base
• Establish and maintain good relations with specific supplier partners
• Responsible for communicating to our design base through a monthly newsletter
• Create email blasts to our designer communities on any updates

Key Competencies

• Strong ability to communicate with suppliers and vendors
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Excellent customer service focus and professionalism
• Excellent dependability and reliability
• Excellent organizational skills and detail-oriented
• Energetic, enthusiastic, and motivational disposition
• Ability to independently prioritize and execute projects and responsibilities
• Basic computer skills, including Excel and Word, and experience with email marketing and online design programs is beneficial to the role.
• Experience in the Kitchen & Bath or Interior Design Industry is beneficial to the role.

Primary Responsibilities

Administrative Support

• Provide administrative support to the department
• Maintains pricing updates.
• Assist in organizing training events, webinars and shows.
• Maintains the database for all K&B dealers, designers, and vendors.
• Assists in supporting projects for our private label, ModernView
• Incoming telephone call and email management
• Coordinates preparation of reports generated within the organizational unit to ensure appropriate personnel/customers receive information in a timely manner.
• Relays messages and decisions to management, other internal personnel, and external personnel to keep them informed of project or program status and performance.
• Assist with sending out a monthly newsletter
• Post vendor and industry updates
• Perform other duties as required and/or assigned

Buyer Support

• Accurately perform all functions related to order taking, order placing, and order expediting
• Processes orders including pricing, placing and expediting the order
• Tracks status of orders, RGAs, and shipments
• Assists buyers with research for sales analysis studies
• Develops and maintains a strong knowledge of the products and market pricing on a delivered basis
• Assists managers with reports and special projects
• Follows up on RGA's, credits, and issues
• Updates any pricing changes within our files and communicates to the dealers.
• Keeps the supervisor informed of the status of all projects and purchasing/sales activities in a timely manner
• Attend vendor meetings as required by the buyer in order to gain working knowledge of programs
• Attend the LMC Annual Meeting as authorized by divisional VP to assist in purchasing activities and training development
• Establish and maintain good relations with specific supplier partners
• Assist dealers with ordering and understanding how to order our products
• Make outgoing phone calls to dealer base
• Contribute to the overall growth of the K&B department
• Perform other duties as required and/or assigned

Customer Service Support

• Assist in the general overflow of customer service-related volume.
• Inform dealers of order acknowledgements, quotes, and shipping updates; follow up on any late shipments and notifies the dealer.
• Monitors order status, including shipping dates, prices, product availability, and back orders.
• Updates any pricing changes within our files and communicates to the dealers
• Expedites all claims on orders in a timely manner and with an equitable resolution.
• Maintains complete and accurate documentation for all quotations, orders, claims, and any other significant dealer/vendor interaction.
• Performs other duties as required and/or assigned.

Experience

• 1-2 years related experience
• 2-4 years related experience

Education

• High School diploma or equivalent. Associate's degree in Business Administration, Marketing, or equivalent work experience is preferred.
• High School diploma or equivalent. Associate's degree in Business Administration, Marketing, or equivalent work experience is preferred.