Senior Manager Key Account Products

Tecan Austria GmbH; Lavamünd; On-site; USD 130,000 - 190,000; Full time

Job summary

Tecan Austria GmbH is seeking a Senior Manager Key Account Products to oversee all business operations for Key Account OEM customer products within the IVD & Life Sciences Partnering Business. You will be the primary contact for key accounts, guiding late-stage development through market launch readiness and multi-year supply until end-of-life or follow-on solutions.

You will lead cross‑functional teams, drive product profitability, monitor KPIs, and foster strong partnerships with internal R&D,

Qualifications

• Degree in Chemistry, Biology, Medicine, or Engineering.
• Experience in liquid handling and robotics, clinical diagnostics, and/or life sciences.
• 5+ years of experience in highly complex system development, supporting system sales activities, and/or product/lifecycle management.
• Experience working with customers/partners in a B2B setting; OEM experience is a plus.
• Experience managing cross‑functional teams and/or complex products (HW, SW, services).
• Expertise in negotiating complex contracts, particularly in development and supply agreements is a plus.
• Proficiency in English; German would be an asset.

Responsibilities

• Act as central point of contact for Key Account customers for all day-to-day operational aspects regarding their Systems products, representing the client interests from development to end of life in internal teams.
• Oversee operational life cycle management of existing products, ensuring customer satisfaction, compliance, documentation, and financial performance in close collaboration with the dedicated Sales counterpart.
• Lead key client meetings such as quarterly business reviews, quality reviews, internal product care meetings, steering meetings, with regular attendance of executives.
• Guide customers through design and regulatory changes and global or local events impacting their business (e.g., tariffs).
• Maintain and manage budget, sales, and forecasts for assigned accounts, ensuring adherence to contract terms in collaboration with Sales.
• Oversee product profitability and drive improvement measures with stakeholders.
• Lead Product Care Team for assigned products and product families, defining and monitoring critical KPIs, regularly reporting to customers and Tecan management.
• Implement corrective measures when KPIs deviate from targets, leading cross-functional teams to ensure success.
• Apply your business mindset and client & market understanding to grow the partnership through driving innovation in existing products and/or development of follow-on products that align with the client’s needs.
• Provide cross‑functional guidance and support for the teams, and continuously seek improvements to Tecan processes.
• Champion diversity, equity, and inclusion within the team and broader organization.

Job description

Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success! Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Partnering Business department and bring your passion and talent to work.

Your contribution

As a Senior Manager Key Account Products, you are responsible for managing and overseeing all business operations related to Key Account OEM customer products of Tecan’s IVD & Life Sciences Partnering Business. You will be the main contact person for key account customers in day-to-day operations, from late-stage development to market launch readiness, managing the product life cycle during the multi-year supply phase until end-of-life or next-generation solution development. Your responsibilities include ensuring product success through quality and supply performance and market growth by driving innovation in existing products and/or development of follow-on products. You are the key liaison for customers to internal counterparts in R&D, Operations, Service, Quality, and Regulatory. With your strong customer focus, communication skills, and business acumen, you drive customer satisfaction, build long-lasting business partnerships, and drive business growth with key accounts.

Responsibilities

• Act as central point of contact for Key Account customers for all day‑to‑day operational aspects regarding their Systems products, representing the client interests from development to end of life in internal teams
• Oversee operational life cycle management of existing products, ensuring customer satisfaction, compliance, documentation, and financial performance in close collaboration with the dedicated Sales counterpart
• Lead key client meetings such as quarterly business reviews, quality reviews, internal product care meetings, steering meetings, with regular attendance of executives
• Guide customers through design and regulatory changes and global or local events impacting their business (e.g., tariffs)
• Maintain and manage budget, sales, and forecasts for assigned accounts, ensuring adherence to contract terms in collaboration with Sales
• Oversee product profitability and drive improvement measures with stakeholders
• Lead Product Care Team for assigned products and product families, defining and monitoring critical KPIs, regularly reporting to customers and Tecan management
• Implement corrective measures when KPIs deviate from targets, leading cross-functional teams to ensure success
• Apply your business mindset and client & market understanding to grow the partnership through driving innovation in existing products and/or development of follow-on products that align with the client’s needs
• Provide cross‑functional guidance and support for the teams, and continuously seek improvements to Tecan processes
• Champion diversity, equity, and inclusion within the team and broader organization

Your background

• Degree in Chemistry, Biology, Medicine, or Engineering; further education in Product Management, Project Management or Business Administration
• Experience in liquid handling and robotics, clinical diagnostics, and/or life sciences
• 5+ years of experience in highly complex system development, supporting system sales activities, and/or product/lifecycle management
• Experience working with customers/partners in a B2B setting; OEM experience is a plus
• Experience managing cross‑functional teams and/or complex products (HW, SW, services)
• Expertise in negotiating complex contracts, particularly in development and supply agreements is a plus
• Proficiency in English; German would be an asset
• High natural authority, power of persuasion, and ability to handle rapidly changing market and customer situations
• Strong communication skills; experience in communicating to executives is a plus
• Team-oriented, customer-focused, persistent, reliable, and self-motivated
• Willingness to travel worldwide (10–20%)

What makes working at Tecan unique

• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Our purpose

At Tecan, we are driven to improve people’s lives and health by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early‑stage innovation through project implementation and beyond, delivering the products, services, and solutions that make laboratory processes and medical procedures precise, reproducible, and compliant.